Alliance Van Lines inc.

I made the mistake of only reading a couple of reviews, I discovered the truth when I returned to read more and discovered my experience really is the norm. I recently moved from Edmonton to Ottawa. The moving date was Oct 26. Movers were late, packed breakable pieces at the bottom of boxes, labeled nothing, mixed items in boxes, and did not keep cables and tv, Boise, and computer with objects but where ever there was a spot and left much behind even a clock on the wall and extension cords still plugged in. They packed things they were instructed to leave. They packed my hearing aids and almost took my cane, They took an open carton of pop which did not make it to Ottawa. They were leaving my microwave, vacuum, and a box behind. I had to call them back. They finally delivered on Nov 26, a full month from pick up. In the garment box were a beautiful woman's jacket and a tote bag that did not belong to me. I was missing a few articles of clothing. They packed books in larger boxes which were breaking. They broke the mirror to a dresser and lost the hardware for the headboard and dresser. They broke the leg of the kitchen table. They refused to reassemble the pieces they had taken apart. They lost a phone, and at least one box and many of the dishes were broken (they packed glasses without wrapping) Microwave is scratched, and a piece was broken from the base of the desk. Full service was an additional $1500 and they refused to unpack, They took a plastic table proctor and bundled several diverse pieces. The final cost was about 50% above the quote. This my friends is just the tip of the iceberg. I cannot proceed without a star but it is not a true evaluation, I wish I could give 100.

Move size: 1 Bedroom Home Service cost: $4500

We moved from 2 stories house to a condo in Great Toronto area and we hired Alliance Van Lines.

Unfortunately, we needed to change the date which was by accommodated by Alliance Van Lines without any complaint. The team from three movers which was sent out was great. At the day of the actual move, the movers wrapped all big items/furniture that were unwrapped (or poorly packaged by me) and packed some items to the big boxed which were not packed.

They were smart about how they organized the loading of the truck, and excellent at dealing with any issues.

We were so impressed that over a period of 5 they consistently worked extremely hard - plus they were polite, pleasant and careful thorough the entire time. We didn't have to lift a finger.

They all were very professional and did an excellent job. They even finished the job earlier than anticipated! We are happy with how it all played out.

This was our first move where we employed movers and it was 100% worth every penny!

Thank you Alliance Van Lines, it was superb doing business with you! We would definitely hire Alliance Van Lines again for my next move.

Move size: 2 Bedroom Home Service cost: $1500

Do NOT use Alliance Van Lines to move your valued possessions. Go with ANY other moving company. Run away from these guys. They're scamming crooks! My elderly mother recently used their company to move from BC to Manitoba. They scammed her out of $577.50. Even though the move was planned for months, they called her 2 days before arrival and claimed that looking at Google Maps shows that they won't be able to fit their 50-foot trailer in the lot, and that she will have to pay an extra $577.50 to 'long carry' her stuff, because they would have to park on the street. It's odd they would only look this up 2 days before, but there's nothing my mother could do since they now had her stuff in their possession, so she reluctantly paid it. They showed up a day late and were able to pull right up to the door without any problems. The driver ensured my mother that there was no 'long carry' involved, and that she would be refunded the additional charge. However, their Operations Manager, Nelly Dales would not refund the money even though a clear picture was provided of the truck parked right up to the door. They're just keeping the money and refusing any explanation as to why. That's theft in my books. On top of all of that, they damaged most of her stuff beyond repair - we had to throw many expensive items in the garbage. After reading other reviews, we realized it wasn't worth our time to claim the damages or anything. We can only try and help others so they don't make the same mistake and use this terrible moving company.

We actually didn't get it so bad compared to other reviews I've read, where people have been scammed out of thousands by these crooks. Once this company has your stuff in their possession, expect the hidden charges to rack up. You're at their mercy once they have your stuff. They know it, and they use it to take advantage of their customers. I've seen other reviews that have mentioned the unethical behavior of their Operations Manager, Nelly Dales. That's 100% true, as she is completely unwilling to help or offer any explanation as to why extra unnecessary charges were being applied. She does not care that they are ripping you off, and you will not be refunded in any way. It's unprofessional, unethical, and pathetic. That's an excellent summary of this company and their employees.

Move size: 2 Bedroom Home Service cost: $5000

From the sales agent, to the packing team, to the team who loaded up our home and transported it to Ontario, the experience was positive. They were all very professional, friendly, courteous and considerate of our belongings. Everything was wrapped carefully and arrived in good shape - absolutely no damages!! There was a delay with the delivery date and it had to be moved because of a snow storm in GTA, and I wish that it was not delayed, but I understood that this was unpredictable. They did schedule the delivery for the next business day, and kept in touch with us which I appreciated. We dealt with Nelly to book the move, but everyone was great to deal with, including the dispatcher who confirmed and set up the delivery date. Price was very fair considering we moved and paid more than double when we moved to BC, so we were very happy with the service.

Move size: 3 Bedroom Home Service cost: $5418

After the death of both parents within 6 weeks I needed a quick turnaround on shipping. It was stressful worrying about these family heirlooms especially not residing in either the pickup or delivery locations and managing the shipment from another country. The customer service was impeccable which gave me confidence all would be okay. My rep provided immediate replies to all my email enquiries. At the beginning the turnaround was so fast I thought it was artificial intelligence. All my questions were answered in a respectful and comprehensive manner. I would use Alliance again.

Move size: Partial Move Service cost: $1200

Prompt, efficient, and professionally. The entire task was completed in 1 hour, 35 minutes. The whole expense has me a little irritated because the initial move was supposed to take place over the weekend, but nobody showed up because of a human resources blunder. Despite the fact that we rescheduled and some reductions were given, the hourly flat rate travel cost was still around half what it would have been for labor. If you are making a relatively modest relocation, make careful to read the tiny print. Once more, the movers themselves were superb.

Move size: 3 Bedroom Home Service cost: $1758