Alliance Van Lines inc.

I quote before others movers. some more expensive and some more cheap. But I took my deal wit Alliance. I talked with Nelly Dales. to arrange my Moving costs and she explained me some cost may vary in the travel of my move, but not too much. the key I think is to do a good pack in boxes no send loose stuff. I got my stuff in Kamsack SK in the time the company said. and I did not have any bad experiences, and at the end I felt very happy to hire Alliance Van Lines they were very good. I got nervous the day the company had to pick up my stuff. they came a little late but. this people work very hard, my stuff was a 1 bedroom apt. I had to understand they were coming from Toronto. loading and unloading moving stuff in the route to London. finally they pick up my stuff and the day of the delivery was the same they come from Regina delivering and picking moving stuff. the I think I did choose the right Company they are hard working and very polite people. and my word are to say is thanks a lot.

Move size: 1 Bedroom Home Service cost: $1540

We hired Alliance Van Lines for a move from Richmond Hill to Thunder Bay. I can't say enough good things about the movers at both our origin location and final location. These guys were so quick to organize and do exactly what was required to make both pick up and drop off a smooth process (even with the big and heavy items we had in tight fitting spaces). Very professional and courteous guys too. Nelly in front office was quick to respond to all of my questions and concerns and we truly couldn't be happier with the move.

Move size: 3 Bedroom Home Service cost: $8000

DO NOT USE THIS COMPANY- seriously, heed my warning because I made the mistake of not reading the reviews.

For packing, the guys who came were careless, almost leaving stuff behind as they did not look. They arrived late, and tried to keep pushing the time despite the fact that I kept telling them I didn't have leeway with timing when I had to be done, and were quite rude about it. They didn't have any hanging boxes, but promised they would repack my nice clothing when they got to the warehouse, which they definitely DID NOT due, and instead left it stuffed at the bottom of a box and when it arrived the box was torn and my clothes were filthy

SPEAKING OF ARRIVING- when it arrived half the furniture that they arrived with was broken- my desk, my beautiful dresser, my storage cupboard...all had to be thrown out- my glasses were all broken, with almost none surviving- the icing on top of the cake is that they lost a bunch of my boxes, including the one that has the parts to put my bed together, and at this point won't give me any timeline for when the stuff will be found OR they will assume it's lost and reimburse me.

SERIOUSLY DO NOT USE THIS COMPANY

Move size: 1 Bedroom Home Service cost: $3000

There is a 5 minute scene at the beginning of Ace Ventura: Pet Detective, where Jim Carrey does as much intentional damage to a package he's delivering under the guise of recovering a stolen dog.

I have to wonder if the apes hired to move our belongings were channeling this movie as they trucked our things across the mountains. We made the mistake of packing our things ourselves, meaning they weren't responsible for damages. What joy they must have taken hearing things shatter as they lobbed boxes labeled 'fragile' into the back of their truck.

Ours was a small move. The initial quote seemed reasonable. The final price was well over twice their initial assessment. And that was after reducing it by two hundred dollars when questioned storage fees that they insisted would be covered in the initial contract.

As we unpack our belongings in our new home, what was eager anticipation of starting a new life has turned into a drawn out horror movie as we unwrap the literal shattered remains of what were once important memories.

Congratulations, Alliance Van Lines, you have utterly redefined poor customer service. The bar for disappointment has been set to an unbelievably new low.

Move size: Partial Move Service cost: $1534

This was my response to the final phase of my ridiculous experience with this company. I kept my composure the whole time in the hopes I would leave a happier customer. Most of my move was damaged, totally around $800 for new things - that I no longer have.

All good.

This is absolutely appalling and shocking lol. I'm just grateful I don't run a business with customer service being the last priority on my list, or work for anyone that has absolutely no cooth or conscience. Blessed.

Clearly this company is so hard up that you have to offer ridiculous settlements for damaging most of my belongings and are incapable of doing the right thing. At the end of the day, I understand this is how you've been trained and are just doing your "job".

No insurance was once offered to me.

And I even asked when I spoke on the phone with the agent, and there was no follow up. I see how things operate. And that's fine. I'm not the one ripping people off, so I'm good.

I hope that your leadership team recognizes the unethical, disgusting circus they're running and hopefully has something plotted on the road map to be better in general to the humans investing their money and trust in you. And that their belongings will be delivered the way they were shipped. And if they're not, a better and clearer understanding from the beginning with the risks of using your services, and that being a priority conversation to be had. Or the fact that mainly you will do nothing when it comes to giving a good experience and will take no responsibility. Or that your saved replies and macros are how you "support" your "valued" clients.

My experience from the beginning of this has been awful. Very poor customer support with passive aggressive statements and treatment when someone was actually typing a response themselves - and not leaving it to the generic copy and paste scripts used. I chose to just leave it alone in the hopes that Alliance would come to a reasonable resolution considering half of my life was damaged in Alliance's hands. 

I think my expectations were too high, and shame on me for thinking this would be rectified.

In my last stitch effort for your establishment to turn my experience around, I am left feeling embarrassed that I trusted in you to have the same level of care in my life as I do. And that you're offering and opinion of my personal belongings I worked so hard for, and my worthiness as a human/customer is a measly $45 dollars.

Just a garbage experience from the beginning. Way to go Alliance!

Maybe mine and other customers situations alike can be shared for feedback to your leadership and management team to induce change for any of the poor souls that will come to you and offer you their business in the future.

You guys keep the $45. Seems you need it more than I do. 

Best,

Nadia

Move size: 1 Bedroom Home Service cost: $1800

0 Stars if I could

I have moved many times. This company was the worst service I have ever experienced. The movers DELIBERATELY damaged our property and possessions causing thousands of dollars of damage. When confronted, they said "just claim it". We had our belongings stored for a few weeks between homes and our things came back to us with some stuff missing, most of our things that were plastic were melted/warped, box corners and cords chewed. When it came to unloading, the movers held our stuff ransom and demanded an extra $300 CASH ONLY for a "long distance carry" because they didn't want to back into our more than double wide driveway (the door to the road is 46 feet). The ongoing claim process was a nightmare where they change their stories and they do not stand behind their word. In the end, we got $0 back despite our claim, had to pay $300 cash and were charged about double what we were quoted.

Move size: 3 Bedroom Home Service cost: $8289

SCAMMERS! Stay away from these people! They quoted me $500 and they charged me $1500.

I listed all the items I had and they gave me estimation of on bedroom although I had less stuff!

Reading the reviews I predicted that might happen, so before we set a date , I asked the manger to give me the scale report copy before the shipment and he “agree” just to take my furniture but After they took my furniture he never gave me the scale report and said the can not give me the report!!!! Unbelievable! Everyone in that office is a scam player. They are all rude and unreasonable after they take your stuff!

They movers came 9 hour late !

Despite charging me for wrapping the furniture they didn’t do it properly, it was snowing and the workers were not even talking to us I had to do it myself!! When I asked them to wait I bring blanket for my sofa which is supposed to stay 1 month kn their storage bot to get wet they drove and kind of ran away !!!!! We were running after the truck thinking were rubbed !

Very stressful! They give me One of the worst days of my life and turned my moving to Vancouver to a nightmare while I was supposed to be a happy event! STAY AWAY FROM THEM

Move size: Studio Service cost: $1500