Alliance Van Lines

WORST MOVING COMPANY

Alliance Van Lines and their contracted movers, MOVE On Movers, are THE WORST! My move fron Nevada to Florida was 6/27. The movers came a half hour after my alloted window. I was charged $500 more because I had more boxes than I stated. Fine. 2 days later I was called and asked for the first date I would be available for delivery. I was sent an email to fill in the date and I replied 7/6.

I live in NY so I hightailed it to Orlando to wait for my delivery. When there was no delivery I called the number that's supposed to be the dispatch line and was promised a call back within 48 hours. 2 weeks later and daily calls from me, no call back from them. I called a random number of theirs and was told that someone would call me back regarding delivery date. After a week of no calls I called them, only to be told that they have no trucks and my goods are at their warehouse. Why couldn't they be upfront with me? The last time I called I was told I should get stuff by the 26th.

This is the worst service I've ever had and if I'd done my homework it could have been avoided.

I would encourage anyone to STAY AWAY FROM THIS COMPANY!

When I asked about the relevance of asking for my…

Would give negative stars if possible

Do NOT use Alliance for moving. It takes more time than they estimated and more expensive than they estimate.

Initially it was great, I had an accurate count and they adjusted my price based on the count. Verbally, Chris from Alliance said that we have to tell you 1-10 business days, but it usually takes about 3 business days. I was going to share a truck going yo/from the same states as me. I thought great, that’ll work out well with when I start my job.

Three days before my estimated move date, I was at work when I was called and unable to answer. I proceeded to get three calls in a row (within 10 seconds of the phone no longer ringing, it would start ringing again) until I answered to give an updated inventory. I was also then told that I need to have cash or a US postal service check for the moving company. I was told with my initially contract that I could pay with a credit card, but then they said nope, they need cash when they pick up and drop off so they have money for gas and food. That should’ve tipped me off, but I had my cash ready for when they would arrive. The moving truck comes and turns out it is not Alliance, but rather a business that Alliance contracts with.…

DISHONEST DO NOT USE Too Bad there's not a 0 STAR.

Too Bad there's not a 0 STAR. Bait and Switch on pricing, ended up costing 3 times more than the quote. Took over two weeks to get my furniture. Broken furniture, missing boxes (never received) with no compensation. They don't call with updates or changes once they have your belongings.

Dishonest! Do not use this company.

They quote you one price and once the shipper arrives he tells you another price. They give you ship dates and never arrive or call. They had our shipment for two months and still gave us the run around. They have no problem taking your money but do not deliver the services promised. We ended up picking up our belongings.

Bait and Switch - they will take your money

WARNING!!! AVOID!!! They will provide you with a great quote and then show up and try to charge you way more. I started out at $4200.00 then I did the review again before the move and they increased the price to $5500.00 I thought that would at least be safe, they showed up and wanted $11,000.00 to move me. They said I had way more stuff than what was quoted. Of course, I said I cannot pay this much I don't have it. So they tried to find another mover to do it for cheaper and they cam e back to me at $9000.00 on top of my $800.00 deposit. I explained I cannot afford it as I don't have the money for this. Of course they said ok if you reject the offer we are keeping your deposit. So I lost $800.00 and had to rent a truck and move it myself. Now mind you my original quote was for 1200 cubic feet and after the movers showed up they said it was 2300 cubic feet and thats why my price went up so much. So the original quote was almost 100% off. You would think they would have an idea when you provide a detailed inventory. They do not know what they are doing. To make matters worse, I packed all of my belongings in a 26ft truck to approximately 1700 cubic feet. So after the movers did a…

Awful

Our initial experience with Alliance started off well—but it quickly went downhill. They brokered our move to a company with a reputation for damaging belongings and failing to deliver on time.

Our delivery was over two weeks late, and when it finally arrived, many items were soaking wet and damaged. Even the movers, who were subcontracted by Move On ( move on is the company subcontracted by alliance) admitted this kind of mishandling is typical for them.

When we tried to contact Move On, they hung up immediately. Alliance, our original point of contact, has been equally unhelpful. We trusted them to handle our move professionally, but instead, they partnered with unreliable companies and put our entire move—and belongings—at risk.

Awful, Deceitful Company - Stay Far Away!!

I was duped into booking with Alliance Van Lines by their flashy sales pitch that they would be by my side and taking care of me every step of the way with my move. I’m almost 100% certain that I was told there was no middle man with Alliance when I first spoke with an agent about an estimate, which is what reeled me in but was completely false.

They sold my contract to another moving company, Road Runner, who is a nightmare to work with. After having to go back and forth on payment types, the movers showed up on the day of pick up only to tell me that there was no way my items would fit in the square footage they had allotted to me based on my estimate (without even seeing my items!!) and then started their spiel about service fees that I was promised were part of the “white glove” service. Road Runner wanted to charge me another $1000 that I did not have to bring everything that was listed on my itinerary!! I ended up having to leave a lot of my items back in California and I was moving cross-country to Georgia.

It took a full month to receive my items and I am convinced that it is only because I stayed on top of them and constantly pestered them and threatened complaints…