Alliance Moving & Storage LLC

Do not use Alliance Moving and Storage from Boca Raton Florida they are a scam outfit. Hired them for a cross country move on 9/4/2021 for a move on 10/29/2021. Daniel Snyder gave us a price with a binding contract, we paid the required deposit of $1837. On 10/26/2021 3 days before the move a Michael Cooper called and said we should look at the move and make sure there will be space on the truck for our stuff, he said we should bump up the cubic capacity which we did, he then said we need to make another $2000 deposit which we did. I called on Wednesday 10/257/2021 to check on time movers will be there was told they are delayed in Oregon they texted Friday 10/29/2021 and said they would be there on Saturday. A couple hours later Friday 10/29/2021 they texted again and said 9am Sunday 10/31/2021 they would be there. Sunday 10/31/2021 morning at 8:45am they called and said they were here. We drove to storage unit and all that was there was a sedan with 2 men they were here to survey and truck would be here Monday 11/01/2021. Totally unacceptable. They have already cost me another month’s rent on 2 storage units because we are not out by end of month. I called dispatch and he basically told me to pound sand I would not be getting any refund because it has been more than 48 hours duh, I booked them in September. TOTAL SCAM OUTFIT DO NOT USE.

Move size: 4+ Bedroom Home Service cost: $17950

Wish I could give zero stars. I was told items would be delivered in 3-5 business days from pick up and given a quote. I contacted them 72 hours before move to finalize the items to be moved and never heard back from anyone. Ended up paying $2000 more than quoted. It has been 18 days since pick up and I still do not have my belongings. I have emailed and called but get no response from anyone. Very disappointed in this company. Do not use or trust this company. Pay a little more and go with an actual moving company to ensure all your belongings will get to you.

Move size: 2 Bedroom Home Service cost: $4093

My first experience with a cross-country move. Moved from Oregon to Virginia where I'm now stationed, and got a fair quote as well as a discount I qualified for due to amount of cubic feet we had. They worked with my husband and I financially and allowed us to delay payment as needed. However, only after everything was packed and loaded in the truck, were we notified that our final price would be DOUBLE our initial quote. Called the employee's direct line who gave the initial quote, and didn't offer any assistance other than taking it up with customer service. Called customer service SEVERAL times, and instead of working something out, proceeded to be defensive, screamed at my husband, and hung up on us twice. They've since refused to talk with us now. The unprofessional treatment we've received is appalling. Would absolutely recommend doing your research and don't recommend this company whatsoever.

Move size: 3 Bedroom Home Service cost: $9000

First, I would like to give 0 stars. Our items were picked up on the 23rd of August and even though we had told them where we lived there was a sudden "oh the truck won't fit we have to put it in storage and it will be $2,000 more than quoted". Alliance is a broker and when we called for help they said we are just the broker. NO help at all. Our household goods finally arrived 73 days later after numerous calls and promises of delivery to the mover that Alliance gave us (again Alliance just said I will email them when we called for help), had to pay $300 more than quoted when they delivered. Use a real moving company not a broker. It ends up costing more in the long run even though they tell you it doesn't. It is a ripoff. Mover beware. I had a bad feeling but Daniel the sales person was really good at his job. Really wish I didn't fall for it! In the end it cost us 2,300 more than the quote and took 2 and a half months to get our items. What a joke. The items showed up in a U-Haul but the driver (not even from the company that picked up our items just contracted out to him) was nice.

Move size: 1 Bedroom Home Service cost: $7500

I don’t know what “you will be contacted 2 or 3 days prior to pick up” meant to them. Never received any call, and I tried contacting company to give them idea of what I had to be shipped. Therefore they came with a truck too small and charged me an additional $2500. In addition Alliance subcontracted shipment to Deluxe Moving and Storage (they are even worse than Alliance)

My pickup date was May 30th. My shipment arrived July 16. Items were missing and inquiries have been ignored and mail has been returned as undeliverable.

This was a move from northern NY to NC. I made an 800 mile trip back to NY, rented U-haul boxes to get the remaining items to NC. That was another $1800. U-haul was excellent, time frame on schedule and very helpful.

I have been told once Alliance subcontracted the move, they are no longer involved in taking care of my problems.

My advice, beware of smooth talkers and lack of any help once they get their down payment.

Move size: 2 Bedroom Home Service cost: $3700

I paid to have a move done, which they never did. I called 20+ times, left voicemails and sent emails. They never returned my calls. Had to wait on hold for over 25 minutes to get someone on the phone only to be told they would call me back, which didn't happen. They would not provide a move date more than 24 hours in advance. I had to hire a real moving company and when I finally got a response from Alliance, which was too late, they would not issue a refund even though they did not provide a service.

THIS COMPANY IS A SCAM. DO NOT USE THIS COMPANY.

Move size: Partial Move Service cost: $1200

Was immediately held hostage with having to pay more than our estimate for our move by packers saying we'd utilize the cubic feet of a 53' trailer even though our estimate was good...and we had our items delivered in 1/2 a 53' trailer. Ended up paying 2.5 times more than our quote with real number of boxes for them to estimate. "Supervisor" Haim out of NJ never called back and did not care about our items not being delivered or damaged. They lost the headboard to our sleigh bed...not sure how that happens when they load it and unload it.

These guys are a racket and I would never recommend them being utilized for a move.

Move size: 3 Bedroom Home Service cost: $28000