Alliance Moving & Storage LLC

Alliance Moving & Storage guys really take the stress out of moving!! I had a couple of quotes around from my area and these guys were quick to respond and worked with my budget. On moving day, they came 10 mins before our scheduled time and they were speedy and diligent with all the furniture in my apartment. When they got to the new place, they made sure that all my furniture was in the location as I wanted them make sure before leaving. I seriously was amazed by their quality of service.

Move size: 2 Bedroom Home Service cost: $2450

After an extensive list of items as well as an in-depth video tour of our belongings, we were charged over 40% more than we were quoted. My initial contact out of a Florida office, Robert Lane, assured me that my quote was a "worst case scenario". After researching several moving companies, I finally decided on Alliance because I received the lowest quote, which I was very upfront about when researching with Mr. Lane. Well, he certainly gave me the quote I was looking for in order to obtain my business and then I ended up being out an extra $3,400. I have no problem paying for the items I moved and would have accepted a small additional charge for items, but $3,400 more is just an unethical way to do business. The extra items, things like the parts for our beds, the bed frames, etc. This is just an unacceptable way to conduct a business and of course, no response from "upper management". Don't trust them and don't let this happen to your family.

Move size: 4 Bedroom Home Service cost: $11928

These guys are a complete scam. DO NOT USE THEM. My daughter and I were looking for a reliable company to help me with my move from California to Ohio. I was very nervous about the move so we did some research online. We found that Alliance moving had great reviews and so I called. Little did I know that that company I found was NOT the same Alliance Moving that has the good reviews (which is a company based in Chicago not Florida like this one). They use almost identical names and very similar web addresses and get a lot of people like us to come to their door thinking they are someone else. 

My experience with Alliance during the sales process was great .A very friendly rep helped me put together an estimate (which I was very happy was below $4,000 which seemed like a good deal) and confirm that they could have my stuff delivered for my desired dates.  I even had my daughter speak to them and we both felt like everything looked ok so I went ahead and booked the move.  Everything seemed normal up to this point, but that all changed the day of the move.  

The day that Alliance was scheduled to pick up my stuff in California was the day that I learned that they had outsourced my move to another company (called Leadership Logistics). The guys that showed up were scary, intimidating and basically crooks. I am a senior woman and was by myself for the pickup. When the guys came they started demanding more money, saying that I had more things than was on the original quote. I asked them to show me how they were calculating the additional weight they wanted to charge me for but the owner refused and instead chose to intimidate me by yelling at me and telling me that they have years of experience and just knew by looking. I couldn't believe what was happening. We were very careful to count the items during the original estimate. I could not believe that the movers were now demanding twice the original estimate for what couldn't have been more than a few extra items. I called Alliance to get their help with this situation. Instead of helping me they chose to also bully me. They said that Leadership logistics was now in charge of the move and that if they were charging more money then I had to pay them. What I later learned is that the Alliance people only provide 'an estimate' and then they outsource/broker moving services' to someone else which means that you have to enter into a completely different contract with the actual mover which in my case was a small 'one truck and a few guys outfit. 

I felt so uncomfortable and I just wanted to pull the plug and ask them to leave. I told Alliance that I felt personally threatened (as they were demanding I give them thousands of more dollars and sign a new contract) and that I wanted to cancel this move. Alliance then proceeded to tell me that I had already agreed and that if I did not accept the move then I would lose the over $3,000 I had already paid to Alliance as I would be 'Refusing Service'. I couldn't believe what I was hearing.  It all happened so fast, I was alone and scared and had both Alliance and Leadership logistics bullying me and extorting me at the same time.  I ended up letting Leadership logistics take my things because I didn't want to lose the money I had paid.  That was a HUGE mistake. You can see details of my experience with Leadership Logistics on the separate review.

After committing to me that they could deliver my things by October 2nd but they washed their hands of the entire move once my belongings were picked up. My delivery date was approaching and I was not able to get an answer from Alliance on the status. I spent over a month getting the runaround from service reps at Alliance and getting no response at all from Leadership.  Ultimately, Alliance outsourced my move to a company who had multiple complaints against them. In my case, they extorted more money from me when they picked up my stuff and then they put my stuff in storage and disappeared. 

I had to get the police involved and was finally able to locate my belongings and am now having to pay someone else to get it delivered months later. The entire time I was desperately seeking confirmation of where my things were or when they could be delivered. I was passed off from rep to rep with the same 'we are unable to reach anyone but will call you tomorrow with an update' to get me off the phone and then no one would. I desperately tried to get a manager on the phone but there doesn't seem to be ANYONE that is actually in charge or able to escalate or resolve anything beyond the entry level operators. 

 Again, this company (Alliance based in Florida) should be avoided. They take your down payment, outsource the move , don't do any background checks or care about the quality of these moving companies they subcontract with and then they wash their hands of everything once your stuff gets picked up. Don't fall for this.

Move size: 2 Bedroom Home Service cost: $7000

We cannot stop talking about how great our experience was with Alliance Moving & Storage. The men who facilitated our move, Vince and Cameron, arrived early, were courteous and friendly, were careful with our stuff, and made the whole thing feel incredibly easy. I was planning for the whole move to take so much longer than it actually took. Super amazing moving machines. Seriously. The next time we move, we are using Alliance Moving & Storage, and we're telling all the people we know.

Move size: 2 Bedroom Home Service cost: $4200