All Pro Moving Group LLC

Run away from this company. Run fast and don’t look back. I was moving from San Diego to Georgia last summer, and the big established companies were quoting me $8000. Then I spoke to Brandon at All Pro Moving, who gave me a fantastic quote at $4600. I took the bait, and then the nightmare began.

Two days prior to the move “quality control” called and after asking me a few questions, chastised me for “not mentioning all my furniture” despite the fact that I had answered all the questions the “professional” Brandon had asked. The end result was the price got jacked up to $7500, but it was too late to back out, and I’m certain that was part of the plan all along.

Then I had to reschedule because All Pro didn’t get the proper paperwork to my association, (which required me to delay the start of my new job at a cost of $5000 to me) and almost had to reschedule again, which also required me do delay the start of my job because they STILL didn’t get the paperwork filed until I was BEGGING them on the phone three times a day to file the paperwork.

THEN the movers got there. I told them the association was only giving me 4-5 hours, and I needed at least five guys. They sent two, and they were three hours late. The movers saw how much furniture I had and said there was no way I was only getting charged $7500. The price rose to almost $11,000, and they took ten hours to do the move, with me helping!

They caused over $2700 in damage to the condominium, and when I asked to be compensated, they told me I’d need to arrange for five quotes, knowing full well that by then I’m on the other side of the country and had a condo association so angry with me that there was no way they were going to cooperate, so... lost money for me.

But I was out...

Then came the day my house in Georgia closed, and the next day was when I THOUGHT I had arranged for delivery. I called them two days before and asked what time to expect them. I was told that my furniture was in a warehouse in Las Vegas, and that they would INITIATE the paperwork to get it on it’s way, but to not expect it for at least three weeks!

Angry, I asked them why they hadn’t started the paperwork three weeks earlier, and I was informed that my contract states that they have 30 working days from the earliest date of delivery to get me my furniture. My wife and I paid for a B&B for two weeks, and then started sleeping on air mattresses.

The three weeks came and went, as did the 30 day mark from earliest delivery. 65 days after they picked up my furniture, it was delivered.

Much of the furniture was damaged and had clearly NOT been in a controlled climate, as they claimed, since some of the wooden bedroom furniture had split due to the wood being so dry. There were broken glasses and clearly some boxes had been turned upside down; and I’m missing some items, despite the fact that the number of boxes I received matches the number of boxes they claimed they picked up.

My final estimate for how much it cost me to move sits at over $20,000, due to the price raises, the lost wages, the association penalties and fees, and the damaged furniture, well over $15,000 above the original quote.

I found out during the move that All Pro does not do the moving. They are a broker. They do not have your case assigned to any one person. They have clearly been sued enough that their contract is specifically written to discourage you from suing.

It worked against me; my lawyer told me that I could sue, and had a good chance of winning, but I’d probably have to take a lot of time off from work, and their lawyers would offer me a settlement that might just cover the cost of suing.

My advice? Go with Mayflower or American, or one of the other big outfits. It might look like you’ll pay more at the beginning, but in the end you’ll save yourself a lot of money and aggravation.

DO NOT use All Pro Movers. I have moved eight times in my life, and this outfit caused me more pain than all the others combined.

Move size: 2 Bedroom Home Service cost: $11000

Hired all pro and everything was going great. Communication was good and I booked over a month out. When movers arrived straight off the bat the mover said your quoted sq footage isnt enough just for the furniture alone. I listed everything I had and even took off a few things like a washer, 50 inch tv, and about 15 boxes and still it went from 289 sq ft to 400 sq ft. Now I am being told its going to cost me another $500 for this move. Hopefully the company fixes this.

Move size: 2 Bedroom Home Service cost: $2119

This moving company will ROB you of your money with no remorse. We still haven't gotten any services from them, but yet they still have about $1300 from us. This is our ongoing story:

My family and I moved from Pierceville, Kansas to Jacksonville, Florida about two weeks ago. We were told by All Pro Moving that we would have a carrier coming to get our things on either May 25th or 26th. When the date was approaching, we were supposed to receive a call confirming which day it would be. We never received a call. When we called them, they were still unsure of the day our things would be picked up. Once again WE called THEM and were told our things would be picked up on the 26th. After trying several times to get through to customer service on the 25th, because we hadn't received a pick up time, we had zero luck. It wasn't until the 26th that we were told by the manager Lisa that the carrier for our move had backed out and they were in search for another one.

Lisa let us know that she would keep us updated, as we requested, because we were supposed to head out that day to move into our new home and start our new jobs but she DID NOT. Each time we needed an update we were forced to call her which she would never answer. After being told by Lisa that there were a couple possible carriers for the 27th but nothing set in stone, we had a little bit of hope. That was our mistake. This continued on for days where we would try several times to contact her and mostly failed to do so. She claimed that we couldn't get through to her on the weekends, but we only called during the week.

Next, she claimed that she had told us that there was no way our things would be picked up on the 27th which is not what she had said. After saying that, she said she could "definitely have someone by the 1st" but admitted that was far out (almost a week past our original move date). Well, now it's the 7th of June and OUR THINGS ARE STILL NOT MOVED. Once she had said she could get someone by the 1st, we came up with a new plan. We would move all of the contents of our house into the garage (because another person was moving into the home) and head out to Florida on the 28th. We informed the company that the 1st would now work for us, but as previously stated, our things have not been moved.

After not being updated on when our things would be picked up and reading some other similar reviews to our situation, we decided a refund would be best. I spoke to the billing department where they told me that they could only offer 50% of the money back either with or without still moving our things. With that being said, there was still no date given for when it would be picked up if we were to choose to go through with it (and pay and additional $2,000). I told them that it is unfair that we couldn't get a full refund after all we've been through and said that I'd most likely be disputing the charge with my bank if they couldn't accommodate. That was when the man from the billing department told me "Well tread lightly with disputing that with your bank because I've never seen a customer win. All the company will do is send the contract to the bank and these contracts are in favor of the company and not the customer." He also said he'd see what else he can do and we'd receive an email with the decisions within 24 hours, which we never received. The last conversation I have had with them was today when I was told by a customer service rep (I think his name was Richard) that by giving us a refund, it would be losing the company money. But it's alright for us to lose money right?

We have been given NO NEW PICKUP DATE. This company never calls us to check in to make sure we know they are even trying to find a new carrier. NEVER USE THIS MOVING COMPANY! Go to the BBB website and you'll see even more people getting screwed by this company.

Move size: 4 Bedroom Home Service cost: $1300

This company lied from the very beginning. I spoke with Chris T the lair, to arranged my move. He told me he had a three man truck that was moving a family from So Cal, so Colorado. There was enough room on the truck for my stuff, and the same people that pick it up will deliver it to me. That was the ONLY reason I decided to use them.

When a bobtail with two guys showed up, I asked about the three man crew, and they tell me they didn't know anything about that, they're just here to take my stuff to a local warehouse. I immediately called Chris T the lair, and got his voice mail.

Once the truck was loaded, the driver says, you're taking up more cubic feet than what was on the quote, and increased the price by $1500.00. Again I called Chris T the lair, and got his voice mail. I left him 6 voice mails over the coarse of three hours, and never got a return call.

I never told them how many cubic feet I needed. I gave Christ T the lair, a list of furniture, and he figured out how many cubic feet it would take. My list didn't change, but the cubic feet did. So Chris T is not only a lair, he also lacks the basic math skills needed for this job.

The rate I was quoted was a bound rate. That means it wasn't suppose to change. They even charged me $1500 for the bound quote.

When I called their customer service number to discuss Chris T's lie, they weren't surprised. They acknowledged he lied, and said there's nothing they can do about it now.

I've contacted them 8 times since they picked up my furniture. Nobody can tell me where my furniture is, or when it will be delivered. Each time I call, I get the same excuse. "we'll find out and call you back". I have yet to get a call back. The employees at this company all lie, and seem quite comfortable with it. That's tell you it starts at the top.

Two weeks ago they said my furniture would be deliver the following week. It wasn't, and I didn't get a single phone call telling it wasn't going to be delivered. As of today, they don't even know where my furniture is.

When you challenge them on their broken promises, they accuse you of being rude and hang up on you. I have never in my life heard someone say the truth is rude.

I suspect I'm going to have to hire an attorney to get my stuff and get a refund on the overcharge.

This company is running a scam. They intentionally under bid, knowing once they have your furniture loaded, there's nothing you can do.

If you are dealing with the same lairs I am, you can file a complaint here,

https://www.fmcsa.dot.gov/protect-your-move

I filed a complaint, but I'm not sure it will do any good.

Move size: Studio Service cost: $4500