All Pro Moving Group LLC

Classic bait & switch scammers! Required I make a $1500 deposit via electronic check. I should of seen the red flags when they don’t process credit cards, but the sales man was sly and said all the right things to suck me in such as, “wow, I’m surprised I found a truck available. We better secure it right away before it’s no longer available.” I feel like a sap. He and I went through an inventory of what we were moving and he said, “a 20’ truck via uhaul will be too small for you, you’re going to need a 26’ truck. But then he told me the cubic

Good thanks feet of my inventory is 700, so on paperwork it was written up for 700 & I was quoted $4600. However, the day before the truck was to arrive, a “quality” guy called me. We went through the same inventory via a video call & he says that I need around 1200 sq feet so my quote jumped to $9000!! When I declined, they refused to credit me my $1500 deposit. I’ve spoken to 4 different levels of representatives to get my deposit back. The last representative said, “you’re not getting a dime out of us.” I tried to dispute the electronic check via my bank; waiting to see if this company fights the dispute or not. After all this, I did some more learning and found out a 20’ truck holds about 1000 cubic feet. So, since the sales man said I needed more than a 20’ truck, he was aware that 700 was lowballing to get me to take the bait. They know exactly what they’re doing!

Move size: 2 Bedroom Home Service cost: $9000

Very very disappointed. They had my 85 year old mother freaked out that she needed to sign ASAP. I thought my mom was dealing with a local company that walked thru her home as she had some others do. Right after i helped her give her credit card info over the phone (they called me in on a conference call) i called them back right away and they said they keep 15% of your down payment and it could take SEVERAL weeks to get the rest refunded. You don't even get 20 minutes to change your mind. And everything just went downhill after that. The NIGHT before expected pick up they call and said the estimate was off by $1,800.00. We were already paying them over $3,000.00 to take only a handful of items. They were only moving the heavy items and there wasn't anything on their list that was out of the norm. A normal size couch, a normal recliner, computer desk, etc. And they don't know how to do a closer estimate than that?? It was a horrible experience and to top it off the computer desk came demolished, the mirror to the dresser disappeared and there is a large tear in the material in the recliner. Sure, they sent a claims form but i can see i'm not going to get anywhere with that. Of all the mistakes i've made in life this was my biggest of not doing my homework before i let them talk and confuse my mother into locking in with them.

Move size: Partial Move Service cost: $3937

This is by far the worst experience I have ever had with any business as far as customer service goes, as well as actual services provided. I had booked a move for June 2021, and placed a deposit prior to that date. Initially the quote and conversation with the representative was great, and I had high hopes for the company. However, a day before the move date they called to go over inventory. The cost increased significantly because they stated I would require additional space on the truck. I had to direct deposit the amount from my bank account, as I did not have any other option. The moving truck never arrived. I spent hours and hours (and this is not an exaggeration, I have screenshots of the phone call lengths) on hold with the company and was never able to reach anyone in their "after hours" or "emergency" service line. I eventually had to rent a U-Haul, and my 62-year old mother and I had to load the truck ourselves and drive it to my new location. I called many, many times afterwards to see if I could get a refund for the deposit, as well as the additional money that I had deposited. The company refused to refund the additional money, stating that "it had already been distributed" and that they were not responsible for it as the trucking company is a third party. They finally sent me a agreement form to get my initial deposit back. However, instead of crediting my credit card back, they said they had to do it via check. I waited months for a check to arrive, but it never arrived. I called many times, each time getting false promises of a call back, of a new check being written, etc. Finally, I called again and the manager told me that the account was closed and no other check would be written. When I asked why, he would not give me any real answer, and just said that there was nothing else to be done. After reading other reviews on this company, I wish I had done more research prior to booking. I cannot quantify the amount of stress that this company has put me through, and I have lost thousands of dollars because of their poor organization, their compassionless customer service, and overall poor management of the situation. Please save yourself the time and your money, and book with someone else.

Move size: 1 Bedroom Home Service cost: $2600

I echo the same experience as many. I was treated great and quoted and promised the moon.

When the time came for pick up, keep in mind I booked months in advance, they tripled my quote. Customer service and the great treatment when booking originally turned into bullying and harassment. I was cornered. I HAD no other choice to move forward.

The "moving company' picked up; it was not a company, it was some guy in a white enterprise truck who quadrupled my quote; again I HAD to move. The men who picked up my items reported they were hired of off a craigslist add!

They dissaperared my items; telling me I had to pay more or they would take up to 30 days to deliver. I ended up paying an expedited fee to get my items on a timely manner.

My items were destroyed, boxes literally upside down, and broken item that I lost count. Supposedly they are insured; when I attempted to do this claim, they reported they do not do claim. That I had to go through the driver (the Craigslist people!).

I called and attempted to this with no success. It has been months and I have no resolution.

This company breached the contract by not setting back up broken down furniture, not having an insurance to claim damaged or lost items, and hiring people from craigslist.

I cannot believe they are still up and running after so many negative reviews and damage to society.

The owner and employees should be ashamed for running this scam; they are playing with peoples lives and finances.

Move size: 1 Bedroom Home Service cost: $9000