AEY Logistics

What other's have said unfortunately I didn't find these until AFTER. Guarantee a price that you pay 1000.00 for. don't show up on the scheduled day and when they do they inflate the cubic feet by 50% and the price with it. I measured EVERYTHING and know exactly what I had. did not add anything. But then they say there's nothing they can do . And the movers they sent??? I wouldn't trust to move my old pair of Target gym shoes. I sent them away. Called AEY to stick to their end of the bargain or refund my deposit. They've disconnected their phones and I'm out 680.00. I also now know they have 12 Federal complaints against them in the last 7 months. Why did the Fed's let them continue to scam people? Anyway, stay away from these "brokers". Most of them are scammers. Do your homework better than I did.

Move size: 1 Bedroom Home Service cost: $2400

This is great moving company! When my family and I decided to move to Virginia we knew having a 2 year old we would need a moving company. AEY was one of the first companies we spoke to and really stood out to us, no pressure into making the reservation immediately and encouraged us to collect other quotes.

After speaking with a few other moving companies AEY was not the cheapest but they always answered our phone calls and had the answers to all our questions as they came up. This made us feel comfortable so we made a deposit and set up our move.

Let’s just say everything went so smooth with them it was like a dream, they reached out to us a week before pick up going over all details of the move and adjusted our inventory and then on pick up day showed up in the window they promised and ten days later everything showed up to our brand new home in Virginia.

We have recommended them to a few family members that are moving soon and would recommend them to anyone I meet. Thank you for helping us get our family moved in.

Move size: 2 Bedroom Home Service cost: $6330

I can’t believe this warrants another update: My TV is SHATTERED. My bed is BROKEN. My shelves, mirror, garbage can NEVER ARRIVED.

Update: AEY Logistics have CONTINUED to make this the worst possible experience of my life. Since writing my original post, it has only gotten worse. I write this now as their semi truck finally arrived and is sitting outside my apartment. Charging me an extra $200 because they have to walk more steps, despite it being late. MY BOXES ARRIVED DAMAGED, TWO VERY IMPORTANT ITEMS LISTED ON THEIR INVENTORY NEVER ARRIVED. I asked the driver what I was to do about my missing items, response; “call aey.” My belongs are broken or missing. I’m absolutely crushed. The drivers of the truck have been rude and demanding.This has been the worst experience of my entire life. I urge people to NEVER BOOK WITH AEY.

Am currently in a living hell dealing with AEY logistics. They have had my belongings for a month, and during this month have been impossible to get a hold of. For 20 days I had no idea where my belongings were, they finally told me that it was in Las Vegas, as I’ve been moving from AZ to the east coast. They have given me multiple dates for expected delivery. No show. Instead, they called that it would be another extra week because their drivers ‘decided not to drive this weekend.’ I booked AEY genuinely thinking they would make my move easier, not harder. This has been the most stressful and worrisome month of my life. Still waiting on their customer support to call me back after promising they would. Doesn’t seem like my phone will be ringing anytime soon

Move size: Studio Service cost: $4000

WARNING SCAMMERS!!!! DO NOT USE. Everything insured would not happen while on the phone with Janet from AEY Logistics happened. I was told a semi-truck would come to my house in RI with dividers and bring my belongings to my new house in Nashville and it rarely takes more than 12 days. I was told they communicate with the drivers and with the moving company on behalf to ensure everything goes smoothly. That is not the case. They talk up being BBB certified however they higher Allstate Moving a company that is not BBB accredited and has horrible reviews and use an insurance company CSI that has a 1 star review.

I was charged $1,300 for 40 large boxes that I did not have. How many boxes I have was not even in the contract, cubic feet are. Allstate held my belongings in storage for over a month and they would not tell me when they were bringing. They told me a truck would be coming my way in 3-5 days every time I checked in for over a month. At first they said they were holding my belongings to count and couldn’t give me a delivery date until they do a recount. I put in BBB review because AEY wasn’t helping me they just said we’ll look into it every time I called and then never called me back. Natalie from Allstate who told me she was holding my boxes to count and, I have it in voicemail, called me a liar and told me she wasn’t going to help me and I should higher a different company to come get my belongings. I’m also pretty sure Allstate and AEY tried to trick me into holding my delivery while I travel for my grandfather’s funeral. They made it seem like they were doing me a favor but when I caught on and asked are you going to charge me for not delivering while I travel and they said they weren’t sure.

It all started at 7pm on 7/20 a white box truck with a paper sign taped to the side of it pulled up to my house in RI. As they loaded the truck, they said they think I will be over boxes. I said that is impossible I counted everything exactly over the phone while reviewing inventory with my AEY rep. I texted my AEY representative that did inventory with me and he said they just have to say that it’s nothing to worry about. After all of my belongings were on the truck it was 9pm and the mover told me I was over 40 large boxes. I didn’t even have 40 large boxes to begin with so I argued with him for a good 5 minutes. As he became obviously frustrated and 2 large men were standing outside of my door I realized I had to pay them the extra money. They quickly had me sign several papers not explaining that I was signing an entirely different contract than what I had with AEY.

The next day I was able to get in contact with a service representative at AEY. He gave me an email to send the documents to and insured me he would take care of it. I emailed several times to see what was going on. It wasn’t until I sent a video of me arguing with the driver I had from my porch camera that I actually received a call. The call was from Allstate representative Natalie. Allstate informed me they were holding my belongings in storage and needed to count my boxes before delivering. I told them I need to plan travel for a funeral 8/13 and Natalie from Allstate told me it would take her crew at least 5 days to get a chance to count everything and that they are very busy. I called AEY crying that I had to plan travel for a funeral and not only am I being scammed out of $1,300 they are holding my belongings and won’t give me an ETA. AEY said we’ll figure out what is going on and call you back, however, like usual they never called me back.

I filed a BBB claim against AEY because they weren’t helping me and now they are having me communicate directly with Allstate instead of working on my behalf. The next day at 8:30 am I received a call from Natalie from Allstate. She went off on me and made it clear she was going to make my move as difficult as possible and that it would be better if I just higher another moving company to complete my move.

Knowing I had to travel for a funeral and they gave me a date for when they knew I would be traveling.I realized they could charge me for not being available for delivery I told them I would change my travel plans for my grandfather’s funeral to meet the truck and immediately after they told me the truck fell through. I think they were trying to scam me a second time because the AEY rep told me don’t worry we won’t let them deliver when you are away and when I asked am I going to have to pay for this he said I don’t know. I called him out on trying to trick me into paying more to hold my delivery and I want my belongings.

It took them until 8/26 to bring my belongings. They stacked mangled boxes up in my living room and rushed out I have a warped mattress a cracked tv stand and several broken items.

Move size: 2 Bedroom Home Service cost: $8188

DO NOT use AEY. They sounded great when I originally spoke with Jake, but this turned out to be an awful, nightmare of an experience. I spoke with someone on the phone about an estimate, even measured EVERY SINGLE box I had, went over every piece of furniture in detail, and still, when the actual movers showed up, they said it was going to be double what was estimated. This was on top of saying they needed to charge me extra to pack my TV and my stand up mirror and the fact that I had to pay in cash or money order.

My things were supposed to arrive on Saturday (after a Thursday pick-up), but I never heard from the driver. I called that afternoon to find out that the truck was supposedly broken down. I called AEY and was told I'd get a call back about when my things would arrive. I never got one, so I called back and by Monday afternoon, STILL had not heard back so I called again. No one seemed to know what I was talking about, but the guy said he'd call back when he had details. Once again, no one called back, so I called again and finally found out my things would arrive first thing Tuesday. My things arrive and, lastly, the driver brings my dining room chair in with the leg duct taped on. When I asked what happened , he said it fell when they were loading it. I took the tape off and the leg fell completely off. The back of the chair was also busted. I looked at the rest of my furniture, only to find that almost every piece of my furniture was damaged and my food processor and leaf to my table were missing. The driver said I had to call AEY, so I did. I was told that they would contact the company that did the move. Again, I never got a call back, so I called two days later, only to find out they had no idea what I was calling about and that I needed to contact the movers. So I did, giving a detailed claim via email, with pictures, of the damage, only to be told that I have cats and so some of the damage was probably from them and that I signed saying there was no damage to my things, which I have no copy of. At this point, I know I will not be receiving any compensation and any calls I make will be a waste of breath. I just hope that others will go elsewhere. I will also be filing a complaint with the BBB and I encourage others to do the same. AEY has absolutely no customer service and they don't care if you give negative feedback because they've already scammed you out of your money.

Move size: 2 Bedroom Home Service cost: $6500