Adams Van Lines

The absolute WORST moving company in America .Save yourself a lot of money and stress and find someone else to move you. It took over 3 weeks to receive our household goods on a move from California to Texas . None of the boxes were labeled. There was no rhyme or reason to how things were packed. There was only 2 guys to pack up my house and only one did most of the packing. The other guy was constantly taking smoke breaks and talking on his phone. Then he took over 8 hours to pack a small kitchen then left for 2 hours to pick up five more boxes. Then of course they changed the cost of the move. I started at 7800 and ended at over 14 k . A lot of our things that were supposed to be packed up were left. The movers got to my home at 8:30 am and didn’t leave until almost 5 am the next day. Then when it came time to deliver our things I started getting the run around. It was always someone else’s department. No one gave a direct answer about anything. So of course when it was time for delivery all they talked about was making sure we had cash to pay them. I am a military veteran with lots of moves under my belt. This by far was the most frustrating moving experience ever. We are finding that things are missing.. ie tv’s ,screws for furniture, power cords and the list goes on. They obviously don’t vet the sub contractors that they use and will deny all plausibility of all the complaints they have received from other customers but hopefully other people will see all the bad reviews and find other movers and not deal with the headache named Adams Van Lines. Please heed my advice. DO NOT EVER USE THIS COMPANY . I would rate them as a negative zero if it was at all possible!

Move size: 4 Bedroom Home Service cost: $14000

My experience with Adam's Van Lines has been nothing short of a nightmare!

** UNAUTHORIZED CHARGE: First, THE most important thing you need to know: I had an unauthorized charge of $148.70 appear on my credit card after I had already authorized the initial $859.54 payment as a deposit. There was no explanation, no receipt, no form, no acknowledgment, and ZERO communication about what this extra charge was for. NONE WHATSOEVER. THE SAME PAYEE WHO CHARGED ME 859.54 WHEN PAYING THE DEPOSIT AND SIGNING WITH ADAM'S VAN LINES ALSO CHARGED ME 148.70. So, Adam's Van Lines, if you're reading this, you can't come here and say this wasn't on you!!!!! **

Now to start, the agent from Adam’s Van Lines (Raymond Zoufal-Burneo) gave me an initial move estimate of 2099 $, which ultimately ended up being 2914.31 for me! Now, I know they may come and argue that Adam’s Van Lines is not responsible for additional charges that may arise beyond the estimate. If that’s the case, then why do you give the customer a wrong estimate to begin with??? In the initial estimate, my items were 312 cu.ft, which was changed to 330 cu.ft by Cita Van Lines because of a few small items. You’re not saying 18 additional cu.ft would have probably cost 800$ dollars more, right??

Here's where it gets REALLY **SHADY** though: At first, all of my communications were with Adam’s Van Lines, but as soon as problems surfaced (like two precious items LOST! by Cita Van Lines), I found myself dealing with Moving Services Inc. (which is “apparently” a separate company but “somehow” related to Adam’s Van Lines). Moving Services kept telling me that they were not Adam’s Van Lines, but the funny thing is that most emails associated with Adam’s Van Lines are exactly moving services emails. So Adam’s Van Lines logo, affiliation, and the moving services emails are on there altogether!

Moving Services also told me that they were the ones who assigned Cita Van Lines for the job. BUT one of the agents from Cita literally texted me before the move and told me they’d been hired by Adam’s Van Lines to do the job!!

Now when I pushed for compensation for the lost items with Cita, they did not respond. Then moving services stepped in to offer me a pathetic $57 as a “courtesy” compensation and told me that if I signed the compensation form, I couldn’t write reviews or file complaints anywhere about both Adam’s and Cita Van Lines!!! On top of that, they claimed Moving Services was the one handling it, even though all previous communication and billing had Adam’s Van Lines all over it!!! It’s clear they (Adam’s Van Lines) were trying to dodge responsibility and avoid compensating me fairly by just passing me around and shifting blame between companies!

And oh my god, this moving services sort of affiliate, doesn’t even have any websites, and when they email you "themselves" ("not on behalf of Adam's !"), it’s not even clear who you’re communicating with. No name at all. ALSO, The address they have given me (936 SW 1st Ave. 130 Miami FL 33130) is under the OVERPASS! IT DOESN'T EVEN EXIST!

Adam’s Van Lines, along with its shady affiliate, Moving Services Team, operates in a way that’s designed to confuse, overcharge, give wrong estimates, and avoid responsibility! They hide behind multiple entities and use these tactics to scam customers. Don't even consider this "company (!)" if you don’t want them to steal from you, communicate poorly, and not take accountability even a bit!

**ADAM'S VAN LINES, EXPECT TO SEE THIS REVIEW EVERYWHERE AND BEING REPORTED TO LEGAL AND FEDERAL AGENCIES.**

Move size: 1 Bedroom Home Service cost: $2914

If I could give zero stars, I would. My experience with this moving company, particularly with mover Rafael Guerra and salesman Alex Diez, was nothing short of frustrating and deceptive.

Alex Diez provided an initial estimate without ever asking for or explaining measurements. When the movers arrived, they eyeballed everything—literally measuring with their eyes and making vague comments like “big rug.” This led to wildly inaccurate guesstimates, which resulted in upcharges.

For example, my bedroom dresser was suddenly deemed “too big” upon arrival, despite being disclosed upfront. When I asked why the price jumped, I was told, “It’s a solid piece of wood,” something that was never mentioned in the estimate. To make matters worse, the legs weren’t put back on correctly after the move, and it was damaged when they stood it up.

Additionally, the estimate listed my boxes as large, but the paperwork upon arrival showed them as medium, which conveniently worked in their favor. I also added two small end tables, and a small accent chair—and somehow, my price skyrocketed by $1,100, over a third of the entire cost!

The frustration didn’t stop at pricing. Movers did not place items in the correct rooms as labeled, leaving me to do extra work. Worse, they argued about moving furniture to the second and third floors, despite this being clearly included in the estimate. Their complaints included, “I don’t want to hurt my body” and “It’s dangerous.” This was not my problem—if it was in the estimate, it should have been honored. Alex Diez confirmed that flights of stairs were included in pricing, yet the movers acted like this was a surprise.

To top it all off, customer service was non-existent. Calls were ignored, and only texts were responded to sporadically—until eventually, they stopped responding altogether.

This company is deceptive, unprofessional, and a complete headache to deal with. Between the dishonest pricing, unwilling movers, hidden fees, and lack of accountability, this was the worst moving experience I’ve ever had. Save yourself the stress and hire literally anyone else.

Move size: 1 Bedroom Home Service cost: $2900

I used this company for a residential household move from Illinois to Virginia. The service was undoubtedly awful from beginning to end. It is already challenging dealing with movers because so much it out of your own control - but TRUST is a key factor. You have to have the feeling that movers will be efficient and take care of your residence and furniture items.

Part 1) an ‘administrative call’ is conducted where they are to gain an understanding of ‘inventory’. During this call I had two concerns. I mentioned that I had an elliptical to be moved. They assured me they do this often and it would be no problem. Next I told them that most of my furniture had a glass component to it. I would handle packing all boxes, but I would not touch the furniture. They were to arrive with all material to pack and load. I was assured they would. They never visited to view my items, or even asked for any photos - which I have. In hindsight, that should have been a red flag.

Part 2) the arrival estimate for my pickup day was to be a Tuesday between 8a and 12p. They arrived at 12:05p - late. They came in the door looking at my furniture and already sharing that they would be charging me more money - $500. They charged extra for the use of bubble wrap for my glass furniture items. Cardboard reinforcement was used - my unused boxes that I happened to have in the garage. They greatly damaged a door frame trying to remove a sofa. I was asked for a tip - because they successfully removed my elliptical - which they stated was very heavy.

Part 3) my delivery day was scheduled for a Saturday morning. On Friday, the driver called to tell me it would cost me an additional $500. This is because my neighborhood will not handle a 15 foot delivery vehicle so the driver has to transfer my things to a smaller Uhaul truck to be able to get into my neighborhood. This would have been a simple conversation to resolve during the initial administrative discussion. At 1pm on Saturday, the driver told me he was alone and needed to find help to deliver my things. At that stage. He ended up coming to my house alone after finding someone who agreed to help. When he arrived he said - ‘I hope he’s not a scammer’!!

This company is unprofessional and ineffective. They use ‘Adams’ as an umbrella name for a conglomeration of companies that don’t communicate with one another. (they will sell your contract to others). It is impossible to get anyone on the phone when you call. When they are ready to share key details with you, several phone calls are received with slightly different details provided in each call.

The entire process left me ‘off kilter’ with moods ranging from disgusted to ‘full-out’ furious. I’m just happy that they are out of my life forever.

Move size: 3 Bedroom Home Service cost: $3000

Just an FYI do NOT use Adams Van Lines to move ! 110 reasons but they are horrible and once they get your money they GHOST you! Lost Mason’ s hardware and metal slats for his bed which is useless and said we will give you $13.80…. ?! This would have NEVER HAPPENED if they put the bed together as stated in the contract instead they literally threw it in the apartment! Avoid Raymond Burneo.., Travard Davis , Kerrie James and my final advice as I am fighting this company… DO NOT USE A BROKER WHEN MOVING !!!!!!

Move size: Studio Service cost: $3300