Access Canada Movers

They hire random movers who steal property.. several high value items of mine were stolen and never returned .
Krystal and Stephanie are complete [EDIT] and snobby and don't give a [EDIT]..
They charge you a weight that you know is not correct and yet they still tell you to pay it or you don't get your stuff..
They are full of BS and excuses a out everything..
If you say stuff is missing they will say no it's not you signed for it,meanwhile the driver makes you sign before anything is even unpacked..
They charge you $195 for 2 wardrobe boxes..
Save yourself and use another company..
My case is now with the RCMP, because between the movers and my place my property is stolen including irreplaceable items..

Move size: 1 Bedroom Home Service cost: $1256

I booked my move on Nov 3rd and made deposit of $100 for the move to take place on Nov 24th. After deposit, I did not get any feedback from them. Marc the so called senior move specialist would not return my calls nor respond to my emails. I was able to get through to them and they told me they would not be available to pickup my stuffs on the 24th which was a Saturday and they would like to pick up that Wednesday, leaving me two days to pack. I told them I was no longer interested and they refused to refund my money! I should have read reviews about them before using their stupid service. They are scam!

Move size: 1 Bedroom Home Service cost: $500

I googled Moving Companies and I received 4-5 quotes. The next few days I got stupid high quotes (which I ignored) by the 2nd day Marc from Access Canada called me several times in the day. He asked for $100 deposit & set up a pickup date for Aug 22. Never heard from Marc again!
When the driver David picked up my daughters items in a rental truck on Aug 19 (a few days earlier) and was suppose to drop off by Aug 29 the latest!
After speaking several times to a brutal person at the office named Krystal (fake name I am sure) she gave us the run around and is a very pathetic human being. We stopped calling Access Movers after a few days as we discovered this is a fraud company (Sean O Shae from Global Toronto did a report on the fake company) that keeps your items until your so desperate to get your stuff back that they up the price sometimes by 50-400% depending how much they think they can get from you. We called the police and they started following up. On Sept 18 we got a call from the driver (Metin Palak ) that he was on his way to drop off my daughters stuff. Once the driver showed up and we confirmed that it was her stuff, we paid by e -transfer to Taylor. The driver said, that he wont move any of her items into her place unless he gets $150.00 cash. My daughter is 19 and we are over 16 hrs away. The driver showed up in a Blue Ocean Truck. She did get almost everything but a few things and some were broken. (no we did not claim as we will be wasting our time) These people have many fake companies: Blue Ocean, Access Storage, Skyline Moving, Express Van lines, Transit Canada Movers, there is a few more. Suggestion; if the website does not have an address, (google to make sure it is a real address), read reviews and DO NOT fill out to get 4-5 quotes. I got 5 quotes and all but one was a FAKE company! Make sure you use a company that is accredited Better Business Bureau and Canadian Association of Movers. FYI anyone can make a website!

Move size: Partial Move Service cost: $1000

They provide cheap quotes to grab your money, then provide poor customer service after you pay them.

Marc and Krystal are extremely unprofessional in their communication with customers, when situations get tough for them.

Marc (Sales Rep - who does not provide his last name), will sound professional when speaking with you at the beginning. He will quickly ask for your $100.00 deposit, and if you have any issues, he will screen all your calls and e-mails. You will never hear from him again.

Krystal Michaels (Manager in the office), will raise her voice at you when you question their services.

They both have the same script when you ask them about their poor online reviews and news articles, "we move over 6000 properties, you only hear about the bad reviews online and never the good ones". This isn't true for a company that provides a good service. There are very little positive reviews that are written about this company, and that is a valid response.

DO NOT HIRE CANADA ACCESS MOVERS. I gave them my deposit and let them have it. I'd rather not risk giving them my belongings to find out how much worse the service can get.

Move size: 1 Bedroom Home Service cost: $100

When I was doing quotes they were the cheapest so I called to check in on what they actually do . Mark told me that the taking apart of big pieces such as bed and desk were included and that they would call a day before but that my pick up was scheduled for the aug 16th. On the 15th I hadn’t gotten any Call so I called themmultiple times without success and when they finally answered, their receptionist said that I misunderstood the pick up date , that is was actually between the 16th and the 19th. My landlord was kind enough to let me stay even though I was suppose to move out on the 16th. They came on the 17th and called 30 min before showing up , saying that they were on their way. Once they got to my appartement , they didn’t have tools and they apparently don’t take furniture a part ( even though that is not what I was told after asking multiple times). I had to leave my desk behind as I didn’t have the tools to take it apart and it would fit through the door.That was a loss of about 200$. They said that it would take about 10 days to get to Ontario , it took almost a month , with them not taking calls or answering emails. When they finally did , it was to inform me that I had to pay 1300$ ( almost double the quote ). Because I was going to be at work when they scheduled the delivery , I gave them my mom’s number as she would be the one receiving my furniture . They didn’t call her but fortunately she got there around the same time as the drivers , who were calling me and just waiting outside . When they finished delivering my mom noticed that my sofa was missing and was told to just call the company about it . First of all how to do you loose a sofa ?? I called them multiple times as the claim section of their website seems to be fake and I was told that It would take up to 6 weeks for them to locate ( or not) my sofa . They also damaged my bed and lost one of the boxes . They are extremely rude on the phone ( when they do answer) , never answer any email and just so unprofessional overall. They can’t even give updates on how their “investigation” is going . For the price that they charge that is just unacceptable. Also they should do something about Mark and that receptionist because they are really not doing their job properly.

Move size: 1 Bedroom Home Service cost: $1300

I booked them and Mark told me it will take 10-12 days to deliver. They picked up my goods on 19th September but after that mark never picked my call. After that Krystal continues the communication but she couldn’t confirm my delivery date and I am getting frustrated after 6 weeks for having no confirm date of delivery from Krystal. Finally my goods arrived on 6th November and I am happy that all my goods are in goods condition and nothing broken and no missing items. My observation is that their service is not bad at all however they should provide customer approximate delivery schedule.

Move size: 2 Bedroom Home Service cost: $1575

Never trust your stuff with these scammers. Still dealing with them (but they don't bother to respond) 9months after my move. It was problem after problem from the start. They didn't show up (or even call) on the scheduled pick up date, Further, because they finally showed up at a non scheduled date and time the elevator wasn't booked, so they charged ME an additional $150. What?? I was quoted a 5 to 7 business day delivery but they disappeared (without response) for near 6 weeks. I had to involve police to finally get a response. They then sent me the invoice (which was WAY off, their weight of my load was absolute bs) and demanded I pay the entire invoice upfront, despite the fact I still had no idea where my stuff was and no guarantee I would ever see it again. I offered to pay the balance when the truck pulled up and I could actually see my stuff, but they refused and held my load hostage. After collecting my money, they then rescheduled delivery multiple times (by not showing up) Items were severely and irreparably damaged. And more pointedly MISSING. Despite letting them know immediately, I haven't heard a word back from them. SCAM SCAM SCAM.

Move size: Partial Move Service cost: $1600

This company was the most stressful company ever. Krystal was the worst human being I have ever spoken to. They last minute moved my pick up date ( day before I had to be out of the apartment ) they failed to show up. Could not get in contact with them. Had to rent a van to move my stuff to a friends, which they would not reimburse me for. Then it took 2 months for me to have my stuff actually delivered back to me. Constantly changing dates, hanging up on me, not calling back, extremely rude, lied about being the manager. Mark didn't reply to any of my calls or emails when I was wondering why they never picked my stuff up or delivered it when they said they would. I cannot express enough how awful this company was. Do not use them. I truly thought I would have to get police to get my stuff, which Krystal said "go ahead, I'll be here." Truck drivers were kind enough when I actually saw them, they were well aware how awful Krystal was. Pretty sad. Do not give this company your money !

Move size: Studio Service cost: $700

The worst moving company ever! Don’t use these people, you’ll be so sorry. They are so ignorant once you sign on.
They smashed a lot of my stuff, tote boxes were missing. They lied about their departure date, showed up 3 weeks late. Only sent one guy and he expected you to help unload. Just an all round horrible company! The guy that loaded our stuff from our departing town stole some of my tools. It was a total nightmare. Pay the little extra and get a reputable company.

Move size: 3 Bedroom Home Service cost: $4000

DON'T EVER BOOK ACCESS CANADA. THESE GUYS ARE WORST & SCAM. TOLD US $400 FROM REGIAN TO TORONTO AND IN THE END CHARGED $ 845 AND ASK US TO PAY FIRST OTHERWISE THEY WILL NOT PROVIDE US WITH OUR LUGGAGE.
FIRST OF ALL THEY DELIVERED VERY LATE VS THEIR SCHEDULE DATE. SECONDLY, CHARGED VERY HIGH HIDDEN AMOUNT. AND THE WORST THING, OUR ONE PACKAGE WAS LOST OR MAY BE STOLEN BY THEM, AND WHEN WE ASKED FOR CLAIM THEY BECAME RUDE & BLOCK OUR CALLS. KRYSTAL IS A BIG FRAUDULENT LADY THERE. SINCE NOW WE HAVE NO CLUE ON OUR STOLEN PACKAGE AND NO CLAIM HAS BEEN PROCESSED.
IF THEY PROVIDE EVEN FREE SERVICE, I WON'T RECOMMEND THIS [EDIT] COMPANY.

Move size: 1 Bedroom Home Service cost: $950