AAA City Removalist

This company is an absolute SCAM. They have done nothing but lie and demand thousands more for the job than was originally quoted because of their ineptitude. Took ages to do the job, an inventory list was provided yet they claim to have never seen one, despite us having email correspondence with them to confirm it. They damaged furniture, property and worst of all, conned a poor elderly woman into believing they were going to look after her and her belongings. When we spoke to David, he kept telling us he was a God fearing man. Well he should fear God, because he knows exactly what David and his men have done. DO NOT USE! RUN AS FAST AS YOU CAN!

Move size: 4+ Bedroom Home Service cost: $7000

Posting this review late because of safety concerns.

After complaining and leaving reviews, the phone call I received instead of an apology started with "I know who you are, I know where you studied, I know what you do" and was then threatened with a defamation lawsuit for a negative review.

The movers scratched walls and floorboards and a bubble-wrapped mirror frame. When installing a dryer, they tried to bang and smash it into place instead of lifting it as instructed, which bent one of the dryer's legs.

When we let the company know of the damage, the removalists threatened to leave with our belongings in the truck and handed us the phone to lie to their supervisor that there was no damage.

After they left we complained once again, but never heard back. I only heard back once I left multiple reviews, which ended with the phone call mentioned above as well as a discussion involving threats of legal action and telling me they had researched me personally. When that didn't work, offered to have a talk with the removalists on the condition that the reviews are removed. In their last communication to me, they offered us $250 on the condition that they don't admit any fault and we can't share our experience and leave any reviews.

It feels like intimidation and bribery is their way to skew online reviews as some reviews mentioned similar thing happened to them.

A 2-bed (no sofa or dining furniture) move 6mins away took them 9 hours (paid $1568). We moved many times across Sydney and this is by far the longest move we had. We recently moved with more furniture and an hour away with the move taking under 6. They didn't connect appliances or assembled furniture and we had the dining set and sofa delivered to new address, so it was very light for 2-bed apartment. Our original quote was $588.

The bubble wrap insurance was voided because the removalists had left without unwrapping and checking the wrapped furniture. Very incompetent.

Please read the reviews carefully before you book, be cautious, get a support person who can help you if things go south and carefully record everything because you might need it. Also, don't forget to read your contract and be aware of the extra fees.

Move size: 2 Bedroom Home Service cost: $1568

Be very careful and read everything they send you. I got a quote originally for 4 hours 2 men at $1208.00. Detailed quote then added on extra steps if they park a certain distance ( their choice) any stairs you are charged per step, $748 EXTRA for Long Distance additional hours, Toll and fuel levy ( there was a fixed Travel cost as well which I assumed meant all travel costs are included). Total cost $2545.00. Extra hours were charged at a higher rate. Used lots of removalists but these costs were the worst. The actual guys doing the work could not be faulted. Pity about the management's greedy charges. Why give me the original quote when they knew it was long distance and then add all the extras???

Move size: 2 Bedroom Home Service cost: $2545