AAA City Removalist

AAA moved my 3 bedroom house with safety and care from wrapping up my fragile items to dismantling and reassembling my furniture. At first I was concerned about the current situation surrounding Covid 19 and if that would impact my move. However the re-assurance I received by knowing that the removalist have guidelines in place from wearing mask and gloves definitely place AAA on another level from the rest of the removals out there. Thanks AAA City Removalist for making my experience smooth and stress free. I will without a doubt recommend my friends and family. Job well done!

Move size: 3 Bedroom Home Service cost: $593

Moving during times of uncertainty truck 21 Ahmad called 30 minutes before arrival so got time to get the kids squared away. They arrived wearing masks and gloves. I pointed out to removalist what I wanted to move and left and returned once they were 1 hour our from finishing to check. Delivery point we ask to load large items inside our apartment and left boxes quarantined in our storage. They washed their hands and were always checking on distancing. I paid an extra on the time but it was worth the peace of mind for my children and family. Our move was a three-bedroom apartment form Caringbah to 3 bedroom apartment in Northern Beaches. The staff on the phone to the crew everything went as planned, moving is stressful thanks AAA City Removalist for job well done.

Move size: 3 Bedroom Home Service cost: $1650

The worst experience of my life. Got a truck and three men. Well only one was, the other two were hopeless. One came in thinking he was on holidays, the other had only been working for less than a month, and within 1 hr complaining started, and it continued all day long. I quote “You had a steep hill“ fact it’s a driveway going up - It takes 15 steps walking up until it levels out. To their luck, they only had to walk down wheeling items - yet they complained. They wheeled two small boxes slower than me carrying a box. Complaining again “the bedside table is heavy” Yes it’s timber and all they had to do was pick it up and place on trolley and wheel it - I can lift and carry it (not heavy). Then they complained again about moving a desk - it’s heavy yes it’s solid timber - I have carried with a male friend up a flight the stairs on numerous occasions, but nope “it’s heavy” so I moved the table with the only guy who didn’t complain. Once the “complainer” realised that a girl could lift the thing - he changed his tune. Complained about walking up a flight of stairs as well - yes it was in the job description, hey we complain about everything so let’s complain about the stairs as well. Took their time - yes it’s a hourly rate - hence work slower make more money mentality.

Then the extra fees which was never quoted at all in the price.Walking up a drive way is too hard so let’s charge extra. Charged for wrapping a fridge and a cabinet in bubble wrap - they were not wrapped in bubble wrap, they were wrapped in a blanket and used my tape!! Apparently they charge you for using your stuff!! Extra for pot plants which I carried one of them - cause they complained again - “it’s heavy”, and 4 cabinets - I don’t even own 4 cabinets! Hey because “they say” “it’s heavy” we can charge extra! Warning they will not tell you!

Asked to place all boxes in unit to go through. Nope could do that either. Dumped 1/3 of them in a garage, until I told them to bring them all back up again - remember they work on a hourly rate, so they will not follow instructions cause if we stuff up we can charge more! Got to watch that hourly rate. Then they dumped all the boxes at the from door, they will not read the top of boxes to put in correct room. Coffee table left on side, side table was left half sitting on a angle on top a filing draw. All up it took me two hours after they left to create room to move, fix up filing draw and put back in desk, put coffee table down from its side, and move the boxes around and fix up the living room so I could sit down!

Now the damage: Chunk of fibre glass out of paddle board, dents in surf boards. Damage to painting which I asked to be wrapped in a blanket twice - not done.($1,600) Massive scratches on timber floor for dragging the wardrobe across the floor - god will only know the cost for that. Damage to Paint work in newly renovated apartment, and I haven’t even checked everything or even got to the boxes yet.

The driver is completely rude, and fluffs around the majority of the time. There was only one guy who did the majority of the work and he couldn’t even speak or understand English that well, was a great worker, so he deserves a credit.

Now the texts messages from so called driver, after I check the bill - yes you have to sign at the start - no going back now, and you then have to pay before they even finish - stupid move. I sent a photo of the bill to the driver with a question mark questioning all the extra charges - was not told by management of these so called “extra charges” only on the job after they arrived - then agreed not to charge. But they charged anyway. Yes they want more dollars. So when I questioned it. No answer - surprise, surprise. Response just a forward text message about the job details which explains in plain writing about the flight of stairs that he complained about walking up. Then I asked him to get his boss to call me (still no call). Then I sent a text message the next day about the damage to my painting - yes I’m reporting it as the driver asked to report if there were any damage. Response “Regardless of this we worked..” then complain about the job yet again in 9 different texts. His last text “You are harassing me” say WHAT?!

I’m sure this story will continue - I’m still waiting on the phone call from the boss.

Move size: 2 Bedroom Home Service cost: $2100

We were very happy with our removalists Arthur and marten We needed to move with very short notice and the booking process was very simple and effective. I was extremely impressed with how quickly I was able to secure the booking and have arthur arrive within 24 hours. They both worked extremely hard all day in what was quite a difficult relocation with challenging access and many items to move.

They took extra care of some of our delicate items by wrapping them to avoid marking, which they did without me even needing to ask.

Very good attention to detail.

Thank you Arthur and Marten - appreciate your service for our family.

Move size: 2 Bedroom Home Service cost: $630

I recently employed the company to move from houses in Sydney, from a two bedroom house to a two bedroom flat. The quoted price for such a move was around $460. I thought that it was entirely in line with the price of similar moves with an equivalent amount of stuff that we had moved in the past. But the day could not have been worse, with the following events:

1) The biggest problem: The truck that we were sent was far too small, such that only 2/3 of our furniture could be moved. The company asked for an itemised list, which we sent – and have now double checked for its accuracy. The next weekend we had to hire a second truck at our own expense to move the considerable remainders of our stuff. Not wanting to risk AAA, we drove it ourselves. Note that we were not even provided the service that we requested.

2) The movers were entirely unprofessional. The signs were already there when they rang us at the latest time they were due to arrive (previously stating they would be there between 8.30-9.30), telling us at 9.30 that they would be there in an hour because they were ‘getting breakfast’. After arriving, there were extensive periods in which the staff were not moving anything, a point noted independently each by myself, my wife, and a friend who was offering a hand for the day. Following an unbelievably long truck-packing time (over 2.5 hours!), we attempted to institute a more efficient unpacking of the truck, but these suggestions were rebuffed. We continually stressed that we were running long behind schedule, and that the $$ were stacking up, but this didn’t help. In the end, the move – of a two bedroom place – took over seven hours. Much more time was spent by the people swearing and arguing concerning how to pack the truck, rather than actually moving things. The next weekend, when we did it ourselves, we were working 4x as fast.

3) To compound matters, my friend and I had moved out fully 2/3 of the furniture onto the front lawn next to the truck by the time the removalists had finished moving the 20 odd boxes. These items were placed less than 2m from the truck. Of furniture, all that was left for the removalists to move from the house were 1x arm chair, 1x 2 seater lounge, 1x fridge, and 1x washing machine. Everything else was moved by us! By the time the staff had moved these items, my friend and I had already moved everything out next to the truck, and then moved it back to the garage to be taken another day. Even then we were sitting around waiting for them for an hour following this! This was also the case on the other end for the unpacking. My friend and I contributed significantly more to the removal than the staff employed. Even in rebuilding the bed, my friend refixed three legs in the time it took them to do one. I note that he did such a bad job on that one leg that the bed frame broke a week later, and had to be replaced at considerable expense.

4) The staff seemed entirely inexperienced. In addition to the above (not knowing how to pack the truck, not being efficient at all in packing or emptying the truck, dismantling and rebuilding the furniture, etc.), the staff left behind a large number of items at both the residences. Strewn about were shrink wrap tubes, tape, gloves, scissors, padded quilts, drink cans, and other rubbish.

5) Despite the $460 initial quote, the company ended up charging us … $1377! For an unfinished job, as well! Add to this the $250 we had to pay for the truck the next weekend, and we ended up spending four times the estimated price!!

We later brought this up with AAA, who then continued to say that they had done nothing wrong, and treated us like we were being unreasonable. In the end they admitted us no liability, and offered us the piddling amount of $250 for ‘good will’ – an amount which only just covered the extra truck we had to hire!

To summarise, we paid quadruple the estimated price for the privilege of doing most of the work ourselves, and we didn’t even get a complete order! We cannot warn you away from this company strongly enough. I have never been so overcharged for anything, let alone an incomplete job, in my life!

Move size: 2 Bedroom Home Service cost: $1377

Rip-off removalist company which looks cheap by the hour, but makes a profit by having its guys move slow. This was my experience: two skinny, surly guys whose moving technique was to carry a couple of boxes a single child could, lurk around the lift without pressing the button until you go to check on them, then spend 15 minutes loading the boxes onto their truck - where they’ll lurk until you go out there to find out what’s taking them so long. Protection of your furniture is ‘extra’ – and protection means a few twists of glad-wrap around your precious furniture. Constant chat between the two in their native language. No proper tools and haphazard in their disassembly of your furniture – one of the guys almost lost some toes unscrewing the legs of our dining table, which then fell to the floor which luckily wasn’t damaged, although the table was. Had to drive 1 km to the new place, but somehow got ‘lost’ on the way (I went looking for them and saw their van sitting in an alley – just more time wasting). Avoid, avoid, avoid! And tell your friends to avoid them, too. The change of owner makes me wonder just how bad they were before, if this is them trying to clean up their act!

Move size: 2 Bedroom Home Service cost: $1300

I had these removalists take 9 hours to move me 12 mins distance to my new home. They were slow so I started helping because they were arsing a round. When I arrived at my new place they took an extra hour driving (probably having lunch on my time) and constantly ringing them to see where they were. I was charged 2000 to move 12 mins from my old place which is a 3.5 bedroom. When I refused to pay that they said they would take my stuff, when I advised I would call the police they dumped everything off and said I was lucky they didn’t dump my stuff in the curb when it was raining. It was horrific and now have a sore back due to doing the work myself. It cost me $1,500 to move 12 mins after that and had to do a lot of the work myself. Don’t ever use them it was horrible and upsetting on a day that’s stressful as moving. Service poor and taking your money. If they quote 900 it means 2500. Be careful

Move size: 4 Bedroom Home Service cost: $2000

Initial stuff up with attending the right address got me worried.

The move took 7.5 hours and of course the initial quote did increase. The 3 men worked non stop and did a great job manoeuvring our art deco building.

Items were delivered as agreed and intact the following day.

They unloaded in 5 hours so did receive a refund of 2 hours paid.

I would use them again for sure and would recommend anybody looking at a move.

10/10

Move size: 4+ Bedroom Home Service cost: $7900

George & Andrew were very professional, on time and careful with my move.

From the outset they went through every detail of the removal and delivery of my belongings to make the day as easy as possible for me. These guys are so hard working and really know how to make the logistics of moving incredibly easy. It was a long day and ensured everything was attended to. I would recommend these two guys from AAA City Removalist they did a great job. Thanks, Joe

Move size: 4+ Bedroom Home Service cost: $1500