Montway Auto Transport

Montway provided a great gateway for me to be able to move a car from Florida to Arizona. I had to reschedule pick up because of paperwork but no problem! The reschedule pick up was timely, efficient and arrived safely at the other end. Appreciate all the immediate responses from customer service and would highly recommend. The price was better with Montway directly than going through the bidding services. The transport company who took my job were kind and answered all my questions and kept in touch.

Service cost: $989

First time using a car transport service and the experience couldn’t have been easier! Talked to Harry regarding how it all works and quickly filled out the forms - no obligation and no money up front. The car was picked up the committed date and delivered before committed date to the destination. Driver texted/called along the way so we knew exactly where our car was and when to expect delivery. I would definitely recommend Montway to anyone shipping their vehicle. Driver also very friendly. He used to give updates frequently till the car delivered day. Nice job. good chat always available and responsive 24*7. Overall good experience. car delivered from NJ to CA within committed time with good condition with care.

Service cost: $1650

Their driver should have asked for more money when he picked the SUV up, not try to extort more on delivery. The driver saw the items in the back when he loaded the SUV onto his carrier, he drove it! He used the rear view mirror! We both took videos and pictures of the SUV before it left, inside and out. Not a peep about an extra100lbs, blocked views or needing more money! He just drove off!

I do not agree the extra extorted "amount was Fair". The driver screwed himself out of a decent tip. I have much more honest pic's of what was in the back. The driver taking a pic from 10 inches away makes anything look larger than it is. A spare tire and mower weigh less than 100 lbs. Neither was blocking any view or not secure.

I understand now why deliveries are C.O.D. cash only. Mistakes, lies and extortion are much easier when you are in possession of our vehicles and demand cash only on delivery. No charge backs! Pretty shady way to run a business. I should have read the reviews closer. (As noted previously, Montway seems be writing a large number of their own Yelp and social media reviews)

"Montway is merely an aggregator of independent carriers. They do not ship the cars themselves or have any real skin in the game other than their reputation. Speaking of which, their rep is totally exaggerated on most of those fake review sites giving them 5 stars." Anthony S.

The non English speaking CSR that I could not understand hung up on me when I said I was having a tough time understanding her. Montway, don't bother replying with one of the "blame the customer" cookie cutter replies. The facts are what they are. Don't ever count on us for future business or as a positive reference.

Does Montway 1099 the drivers? Didn't think so. I am going to contact the IRS about your cash only business model. Sure Montway takes CC's for your part of the pie. But you have hundreds of contractors collecting cash all over the USA daily. I doubt much of it gets reported. Yeah, we know that's not your problem, but you can bet the IRS will be contacting Montway first about it.

Service cost: $1219