Montway Auto Transport

Montway provided a great gateway for me to be able to move a car from Florida to Arizona. I had to reschedule pick up because of paperwork but no problem! The reschedule pick up was timely, efficient and arrived safely at the other end. Appreciate all the immediate responses from customer service and would highly recommend. The price was better with Montway directly than going through the bidding services. The transport company who took my job were kind and answered all my questions and kept in touch.

Service cost: $989

From my initial contact, Montway was professional and very responsive to questions I had. I also appreciated greatly not being inundated with texts, emails, and calls daily (For some other transport companies, it was multiples of one or contact methods daily. These companies were removed from consideration. I do not like hard sells, at all.).

From the time I contacted Montway that i was ready to ship the car to the time the car reached its destination over 2,000 miles away was exactly one week. The communication throughout the entire process was great. I was clearly informed about every step of the way. I recommend Montway very highly.

Service cost: $1400

My BMW was transported professionally and expertly.

The customer service was excellent.

The transport driver was amazing (Driver-Ali Muhammad).

I had my 2020 BMW transported from Maryland to Arizona.

The car arrived in perfect condition minus the dirt from the open air transport.

I would highly recommend Montway Auto Transport.

Do not hesitate to itinerary the service of Montway. (And I am most particular about my automobiles. )

Service cost: $1399

The dispatch and driver were direct in planning the transport, communicative throughout its passage and efficient at a really high level. They were both also incredibly warm and attentive to my anxieties about the process. They communicated Consistently and got the job done in exactly the ways they promised… If I were moving again I would call them again and, this time, without anxiety! I’m not sure what they could’ve done that would’ve made it better… Their service, their people and their costs were great!

Service cost: $1129

Excellent experience from first contact all the way through drop off. Alex got me set up via LIVE CHAT!! He was very police and professional. He walked me through the whole set up process!!

My driver, RYAN provided excellent communication. He arrived to pick up my vehicle within 5 minutes of his estimated arrival time. Ryan drove over 400 miles to our drop off location. AND he arrived within minutes of his estimated arrival time!! Ryan was professional, polite and RIGHT ON TIME!! Ryan communicated directly with my husband at pick up. Then Ryan communicated directly with me to coordinate the drop off time! We probably drove the poor man crazy!! Through it all RYAN was a terrific guy!!

Service cost: $900

Thank you Montway for transporting my three vehicles from California to Texas. The entire step by step process was flawless on all accounts. The fees were reasonable with no updated prices change I experienced with the moving company of my personal items. The father-son duo were very professional and took care with loading and unloading of my vehicles. I was giving contact information to reach the driver at anytime. I was told the date of my delivery which ultimately arrived a day earlier. Thanks Montway. I shared my happiness with a friend who should be contacting your company soon.

Thanks again!

Mr. Blaylock

Service cost: $2899

Montway Auto Transportation Company provided great customer service, and my truck was picked up on the same day I called to make reservations. The driver was very nice, courteous, and professional. He took pictures of my truck, and gave me a receipt. My truck made it to my hometown safe, with no scratches, or damages. I picked up my truck just the way I dropped it off to the drover. Their previous online ratings and customer reviews are exactly what it says…RELIABLE and TRUSTWORTHY!!!!! If I had to do it all over again Montway is the company I’d go with no doubt!!!!

Service cost: $1300

Their driver should have asked for more money when he picked the SUV up, not try to extort more on delivery. The driver saw the items in the back when he loaded the SUV onto his carrier, he drove it! He used the rear view mirror! We both took videos and pictures of the SUV before it left, inside and out. Not a peep about an extra100lbs, blocked views or needing more money! He just drove off!

I do not agree the extra extorted "amount was Fair". The driver screwed himself out of a decent tip. I have much more honest pic's of what was in the back. The driver taking a pic from 10 inches away makes anything look larger than it is. A spare tire and mower weigh less than 100 lbs. Neither was blocking any view or not secure.

I understand now why deliveries are C.O.D. cash only. Mistakes, lies and extortion are much easier when you are in possession of our vehicles and demand cash only on delivery. No charge backs! Pretty shady way to run a business. I should have read the reviews closer. (As noted previously, Montway seems be writing a large number of their own Yelp and social media reviews)

"Montway is merely an aggregator of independent carriers. They do not ship the cars themselves or have any real skin in the game other than their reputation. Speaking of which, their rep is totally exaggerated on most of those fake review sites giving them 5 stars." Anthony S.

The non English speaking CSR that I could not understand hung up on me when I said I was having a tough time understanding her. Montway, don't bother replying with one of the "blame the customer" cookie cutter replies. The facts are what they are. Don't ever count on us for future business or as a positive reference.

Does Montway 1099 the drivers? Didn't think so. I am going to contact the IRS about your cash only business model. Sure Montway takes CC's for your part of the pie. But you have hundreds of contractors collecting cash all over the USA daily. I doubt much of it gets reported. Yeah, we know that's not your problem, but you can bet the IRS will be contacting Montway first about it.

Service cost: $1219

Pickup and delivery were easy to schedule. The driver was friendly, considerate of our college student’s needs, chose an easy access place for pick up. He was careful in inspecting the car at pickup, kindly pointing to any defects as he marked them on the auto diagram on the pickup sheet. We were able to send needed college room necessities in the car as long as they weighted less than 100 pounds and were below auto windows and covered to discourage possible theft. This was so helpful!!

Gratefully, the driver chose a safe place to deliver the auto within walking distance for the college student.

The car arrived in the same condition it was at pickup. Contents intact! It was well worth the price to have car transported in the middle of severe snow storms and COVID issues. The cost of transportation ($1,350.00 by credit card) versus the cost of gas, added mileage and increased maintenance, COVID exposure while driving, and the possibility of an accident during the long drive from CA to MI during snow storms made cross country transportation a good option. This company was great!!

The driver provided his direct cell phone number and was available for updates and answered any questions. So happy we used this company!!

Service cost: $1350

I shipped my car from Washington state to Missouri. I requested a dedicated pickup date as well as a top-load option. The initial pickup by the local company went well. I never received any update on my vehicle during transit and when I called to inquire I was told I'd get an email update which never arrived. When my vehicle arrived it was FILTHY - I found out that the vehicle was NOT on a top load. To add to the frustration the truck driver used dry paper towels to wipe my vehicle in multiple areas undoubtedly causing scratches. When I confronted the driver he simply said "what's the matter? Just wash the car!" Can you believe it? How unprofessional and arrogant! How Montway can allow these types of carriers to partner with them in unbelievable. Now Montway says they are not liable for any damages and I have to file with the carrier - Wasn't Montway the initial carrier??

Highly disappointed with this so-called "premium" service. Although customer service is generally responsive I cannot recommend this company based on my experience.

Service cost: $1599

My car arrived on the date that was given to me. The car was in great shape. The driver was very helpful and friendly. I have no complaints on your company and the transport cross country. The only thing that was inconvenient for me was the pick up in New York. The driver didn't get to my house till 1am. The driver was very nice and polite and felt bad about the late hour. I didn't get any notification that the pickup was going to be that late. I would have liked to had better communication.

Service cost: $1420

I own my own towing business for 36 years. It was convenient for me to go pick up my new vehicle in Ohio. I called Montway and they sent george from Nordic Transport to do the job. Montway from the very first call until dropped at my door in New Jersey was perfectly on point each step of the way. They did not know that I owned my own towing business until the job was complete. I had very high expectations when hiring someone to do a job for me that I have been doing professionally for close to 40 years. They exceeded every part of the service I expected. I would use them again without hesitation, also I will be recommending them for any jobs that I cannot do. Montway is simply the best!

David Brigati

Davids Towing Service

Garfield NJ

Since 1958

(My Dad started and I purchased in 1983)

If you need more details, email me @ davidstowing@aol.com

Service cost: $729

I debated whether to put ONE star, but chose two because Montway did put forth some effort. This is just my story, but I feel like I need to put it out there for others looking to ship their car.

I was well aware Montway is just a broker. The actual company that brought me my car did a great job. My issue is with the "transparency" Montway says they strive for.

I requested a quote to ship my daughters car from the east coast to the west coast. Was quoted $1659. I agreed to this price and signed a contract.

On day 6 from my first requested day of pick up, I received an urgent message to contact Montway.

I'm informed they found a carrier, but the cost would be $490 MORE! I argued until I was blue in the face that I had a signed contract for $1659, but now they wanted $2149!! They told me it was the carrier asking for more money (because of low demand) and if I didn't want to pay it, they would have to start the search all over again, which would take "weeks" and there would still be NO WAY my original price would be picked up by anyone! So now that my daughter is back in CA and her car is stuck in MA, I felt like I had no other option than to agree. We needed the car back! After much more arguing and several more phone conversations, they took $100 off.

So the car was picked up and I was told 7-10 days for delivery.

On day 11, I received a phone call saying the car was JUST NOW leaving MA! So it sat somewhere for 11 days!!!

We received the car 7 days later (on a carrier FULL of cars)

I then started the process of trying to get back the remaining $390 because of the original contract I signed.

I was repeatedly informed that the contract is "transparent" and says the cost is an estimate. I have read the contract I signed six times, and it does NOT say that. Why in the world is a contract signed if not for the price quoted on it??! Then I'm told it doesn't say in the contract that the price is firm...but this is why there is a contract that I sign, right?!

I'm offered another $100 off and am told there is absolutely no way they can provide the entire refund and are not in the capacity to do so. I finally gave up. So I'm very disappointed and feeling taken advantage of.

Just be aware, the price you sign for on the contract is just an ESTIMATE. It may be the price you pay, or you may get to pay a lot more.

Service cost: $2049

I moved a car from DC to DFW. I did one day of research, chose Montway because of good, competitive price along with very positive reviews. Made decision on Sunday with Tuesday scheduled pick-up. Transport was able to meet me at my house in DC. Then transit to DFW area was two days with drop-off at my driveway. There was good communication, I had the number of the driver to coordinate pickup and delivery. It was very smooth and I would not hesitate to use Montway again or recommend them as well.

Service cost: $1239