Montway Auto Transport

Made the huge mistake of contracting with MontwayAuto. All we can say is NEVER do business with this company. They caused around $2000 damage to my car and they turn you over to the carrier's insurance company, only to find that the carrier's insurance will not cover the damages. Battery acid all over the front and side of the car, ruining the paint job and the driver dropped my car from the truck with the driver's door open and the door will not close properly. Clamp marks on the front and now I find that they damaged the exhaust system when I went to get it inspected. Another $300 down the drain on top if the 2 grand in damages. Rain and snow will get in on the pristine interior through the now unsealed door at the top, so I cannot drive the car at all if there is any chance of precipitation. What was an heirloom gift to be transported to me from my elderly father, via Montway Auto Transport and their contractors, has turned into a nightmare transaction. Be smart, don't make the same mistake we did. Buyer Beware! Or better yet, go elsewhere and save the time, money and aggravation. Buyer beware!

Move size: Partial Move Service cost: $600

TERRIBLE customer service. Picked up my car 2 weeks after they said they would (a week past the latest date they said). They would say anything to get my business verbally and in emailed questions, then point to disclaimers they send AFTER the booking to negate their answers. Every time they missed a deadline, no contact from them - I had to be the one initiating all contact. Then when I gave them a bad review, they gave a bad review to me in retaliation - no reason, other than I gave THEM a bad review! Avoid at all costs! Don't use this broker - do directly to the hauler!

Service cost: $2500

I was connected with Montway after visiting the website uship.com. I needed to ship an antique car I inherited from my father: a 1930 Ford Model A. My dad put this car together himself back in the early '80's, so this is an important item to me and my family. After I accepted the bid that Montway offered to ship the car for, I was put into immediate and direct contact with a representative from the company. If ever I needed a question answered, the rep always responded within an hour or two (via email). The driver that was selected to move my car was excellent and his name was "Driver Dave". He called me a day before the car was being picked up in Nebraska and called me a couple days ahead of time before he delivered the car to me in Sacramento, CA. Overall, a wonderful experience and the car was delivered without any damages.

Service cost: $1600

I have used this company twice via UShip to transport my BMW 328xi. First time I used their enclosed transport and the second time in an open transport. Both time cross-country -- coast-to-coast! The first time I was nervous to send my car across, but the company/driver were always available and put me at ease. The second time I was slightly anxious knowing the car was going open, however after my first experience and working with the same company and meeting the driver who was always available via phone and the car arriving safe and sound I was extremely happy.
They are reliable, efficient, easy to work with and will take care of your car. Next time, if I need, I will call Montway directly for their services!

Service cost: $1100

I booked my car transportation From Los Angeles to Orlando via Montaway a month in advance. A day before my moving date I got mail that my car will be picked up after I will move from LA. I was not so happy with this although they already informed me while booking that they need 5 day window and can pickup on anyday in that duration.I called customer care and they happily helped me in getting another truck assigned before my move date. I really appreciate the help provided. My car is received within the date range promised in perfect condition. The rates were also comparatively better than other carriers.

Service cost: $839

I was very pleased with the transport of my classic Firebird from Jacksonville FL to Dallas. Montway utilized Incognito transport and the driver (Kevin) did an excellent job with the move. He uses an enclosed trailer and my car arrived in the same condition as it left. Kevin always kept me apprised on the probable delivery date as the trip progressed. They delivered my car within a week after I first called them, which is far faster than other car haulers. I would use Montway and Incognito again in the future.

Service cost: $1200

This is the first time I had my car transported from CA to MS. The person I interacted with was very professional. All questions were answered in a timely manner. They did made a mistake when they assigned a trucker to transport my car. The logistic that I requested was not honored. However, within an hour Montway corrected the mistake and assigned me with another trucker that satisfied my requirement.
On the day of the pick up of my vehicle the trucker(United transportation) informed me that he will not be able to gain access to the agreed address to pick up the car. I totally understood the narrow and windy street will not be able to accommodate a huge truck. I did wished Montway will inform me of this ahead of time so I could make arrangement to get a ride back home. Then on the delivery day the trucker again informed me about not able to meet me at the agreed delivery location due to access. Now, I became skeptical because the agreed location is a Hertz rental car location. There are large trucks frequently deliver cars at that location. I told the trucker that now one will be able to meet him other than the agreed location. The trucker ended up delivered the car to the agreed location. My take on this is a regular practice for the trucker to change the pick up and delivery location for his own convenience. That is not acceptable as the contract with Montway dictates a "door to door" service. Whether Montway has any power to control this unacceptable practice is questionable. I refuse to believe Montway is not aware of this practice. I just wish my whole experience was more seamless.

Service cost: $1109

If anyone had tried to ship a vehicle cross-country you know the task can be daunting. I inquired online and within 15 minutes I had 24 email and 17 text messages from brokers. I called my mechanic back home hoping from some direction or possibly a referral. Nothing, except go with my gut and read reviews. Thanks, right?!?! That's when the research begins- Company after company. After reading Montway's reviews and speaking with a representative, I decided they were going to be my choice. Then I crossed my fingers. Immediately after meeting my driver, James, I felt at ease. He was kind, knowledgeable and informative. He keep me posted on the status of my vehicle throughout the journey- updating me on the ETA, et cetera. I honestly can say he made my experience completely convenient. I would highly recommend Montway's services- and James if you can get him!!

Move size: Partial Move Service cost: $779

- We used Montway Auto Transport for moving our car from the San Francisco Bay Area, California to Chicago, Illinois. They were reasonable ($805), courteous, and kept us informed about the status of our delivery at all times. A pleasant surprise was that our car arrived within 3 days of pickup (we were expecting 5 days to a week)!! There were no damages to the car, and on an overall basis, we had a very painless and pleasant car-moving experience. Would definitely recommend them and use their services again! :-).

Service cost: $805

Everything went well with this move. Cowboys Transportation picked up the car when they said they would and delivered it when we asked them to. They took the car to their holding area until it was time to put it on the truck heading east. The car was undamaged and the delivering driver apologized because it was a little dirty from the rain he drove through. Both drivers were courteous and intentional about communicating with me. There were no ugly surprises or bitter disappointments. I am completely satisfied.

Service cost: $700

From start to finish the process could not have been easier. I booked online and pickup was scheduled just a couple days later. The driver was great and arrived exactly on time, communicating with me as he approached. Quoted transit days was 7-10, and my truck arrived in 8 days, in exactly the condition it was before it left. Montway was the second cheapest I found but the cheaper one had 0 reviews while Montway had 1000s so I went with them. Great decision. Fantastic service!

Service cost: $1260

Amazing! Fast!! Cheap!! Highly Recommended!!
I found montway on the internet and I needed to ship my wife's car from Ohio to Texas after our wedding. They were the cheapest so I had my concerns. So I decided to chat with one of their agents.
The Montway live chat Chat Agent was prompt and very helpful. He told me in detail the whole car shipping experience:
1. The shipment date is not fixed but floating. So you enter a date after which your car is ready to be shipped. The car will generally be picked up within 3-4 days of that date.
2. If I wasn't available to ship the car myself, meaning if me and my wife wanted to leave for Texas, before Montway came and pick up the car, I could hand the keys over to a friend and have him/her give the car to the trucker. That was a great convenience.
3. They were very flexible to work around my schedule and said that I could specify timings when me (or my friend) would be available to give the car. Super convenient.
4. It will take 4-5 days for the car to reach texas.
5. They will pick it up at your door and deliver it at your door also.
6. I could ship my wife's stuff in the car for a meager $100 as long as the windows were not blocked by the stuff. (!!) :)
Anyways I booked the car to be shipped after Thursday and booked our flight tickets on Saturday. I was thinking that the trucker would come by Saturday and so we could hand the car over to him ourself. But we also had a friend that was willing if the trucker came after Saturday.
Well, the trucker called on Wednesday evening and came on time on Thursday afternoon!!. We reached Texas Saturday evening and the trucker called and said he was there!! 2 days!! :)
We couldn't be happer. The car was in great shape!
These guys are reall;y professional!! Highly recommended!!
-Satish.

Service cost: $750

This is my second experience shipping vehicles from Texas to our new home in Western New York and I chose Montway this time from their online and BBB rating. While both experiences were ok, Montway stayed to their quoted time and price of $670 was over $300 less than I paid last time even with higher fuel costs.  When the driver was caught in traffic he promply called and informed us drop off would be delayed a few hours. In the end the car arrived on the date quoted in the same as shape as it was picked up.  Good value, courteous driver and efficient system.  .

Service cost: $670

I recently moved to Texas from Florida and I did not ship my car.  I looked online for a cheap cost without sacraficing service.  Most places were charging at least a hundred dollars more than what I paid with Montway.  They required a deposit (which is normal) and the rest of it was paid off at the time of delivery.  They picked up the vehicle two days later than what I was told, but they delivered the vehicle to my location within 24 hours!  I was able to put some personal items and it was well received.  The only con I would have to say about the whole experience besides the late pick up date, was the lack of communication.  I tried to call the driver himself and I left a message, but he never returned my call.  Also, I was told that I would receive a call the night before, from either the driver or the organization, about the pick up and hours prior to the actual pick up.  This never occured, instead all that I received was a call an hour prior to pick up and drop off, which made me somewhat frustrated because I had to inconvenience my father and mother, whom thankfully I left the money with, so they can give the money to the driver upon delivery. Despite these shortcomings, I would highly recommend Montway auto transport to anyone requiring car shipment.  They are extremely quick in delivering the car and extremely affordable!

Service cost: $640

I needed a car delivered from NY to OK and used uship.com to get some quotes.  Admittedly, Montway was a few dollars more than the cheaper, smaller, guys, but what I appreciated about Montway was all the positive feedback they have received and that they have been around for a while and would not give me any trouble should I need to file an insurance claim, etc.   Thankfully, my vehicle arrived in perfect condition and this was not necessary.  The driver, Joe, communicated with me all through the process and was very patient and pleasant.  Thank you Montway and Joe!

Service cost: $840

Everyone was very nice and professional.  The driver did not speak much. lol.  But he was very nice and on time.   He was very gentle with my car.  And he arrived at the destination right when he said he would.   He delivered my car to my parents on time and very professionally.  My mom said the same thing I did:  he didn't speak much.  But when he did speak, he was very professional and nice.  Montway's price was the best price by far.  I scheduled the picked up online on July 4th (when offices were closed.)   I did not expect anyone to call me for a couple of days.  My surprise:  they called me on July 5th and offered to pick up right then.  I asked if they could pick up after 6p and they said it was fine.  I was very pleased with the service and will recommend to my friends if they need this service.  .

Service cost: $520

My experience was excellent.  I found Montway on the website and got a quote on July 3.  Later that day I decided to go thru with the deal so I called Peter D. who I chatted online with.  The website had said it may take up to 5 days to book the pick up and 5 to 7 day for deliver and I would get the car by the latter part of July which was fine.  Montway called me back the same day July 3 at like 6:30 and said they could pick the car up on July 4 and deliver on Sunday July 8.  Unfortunately I was going to be out of town so we moved the pickup to July 5 and the deliver to July 9th.  Everything worked out great.  The driver who dropped the car off last night was nice and he was here and gone in like 10 minutes. Also the best price around.  My note on dirty items was that the steering wheel and the door panel on the drivers side was greasy I am assuming from the drivers hands.   I would definitely use your service again and recommend them to all my friends and family. Thanks again.

Service cost: $680