X Van Lines LLC

Amazing and professional work from the movers! They were extraordinarily friendly and worked like a well-oiled machine. The rate was very reasonable for 3 movers to help me move out of my 1 BD/1 BA 560 sq ft apartment to another apartment just a couple neighborhoods away. I like that their minimum service time is only 1 hour, compared to many other services in the area with require a 2 or 3 hour minimum. I would absolutely recommend X Van Lines LLC emphatically to anyone looking for a reliable moving service in the greater Seattle area.

Move size: 4 Bedroom Home Service cost: $3500

They arrived on time, and packed everything super carefully - not just major things but every little thing. Corners/edges wrapped, loose items carefully stowed into bigger boxes. I had tricky narrow flights of stairs and they would be mindful of taking the dolly down with help so it wouldn’t jostle too much. Little details like that make all the difference. José, Art, and Mike were great! Super nice and efficient, and everything got done perfectly. The company also does temporary storage and it was perfect to be able to do it all with them. Thank you for a great moving experience!

Move size: 4 Bedroom Home Service cost: $3025

If you want to be treated like Royalty, then you need X Van Lines LLC Karim, and Clayton worked their butts off to get us moved and we really appreciate their attention to detail and service with a smile. They had a great attitude, took extra care of our delicate items, and they were so fast, I was blown away. They had our 10x20 storage loaded within an hour. Absolutely amazing service. When we move again (hopefully bot any time soon) we will be hiring X Van Lines LLC

Move size: 4 Bedroom Home Service cost: $2255

I'm a dentist and I had a clinic in IL that I needed to move to my new place in TX. I got x David from vanlines to take care of all the shipping arrangements including the packing and unpacking. I wasn't even in the clinic when they loaded it. My assistant was there for the beginning and came back to lock everything up when they were done. I got everything here in TX and they organized everything for me. All I had to do was start taking in patients. I will definitely use them again.

Move size: 2 Bedroom Home Service cost: $2560

My name is Roger Pena. 2 weeks ago my daughter got a job in Washington. So she had to leave Texas immediately. It was so sudden but she did not have anything with her as far as furniture goes. I was scared because I was sending her inheritance through XVan Lines. I was so nervous and worried so I called customer service and some lady named Nicole got on the line. Mind you this was extremely important to me to give my daughter her inheritance. I was scared of getting scammed and I called her every day. I’m sure was a pest but she reassured me all the time that she would get it. She even called me a couple of times to see if I was ok. Because of her , she told me to the last minute the name of the driver and when they would arrived. She was God send. Nicole thank you so much for being an angel. You don’t know what it meant to me for my daughter getting her inheritance.

Move size: 2 Bedroom Home Service cost: $3400

I recently had the pleasure of using X Van Lines for a major relocation, and I can’t recommend them highly enough. From the initial consultation to the final delivery, their service was exceptional.

The process began with a sales representative, Justin, who immediately put me at ease. He was incredibly knowledgeable, walking me through every step of the move with patience and clarity. His responsiveness to my questions and concerns was impressive, and his attention to detail ensured that no aspect of the move was overlooked. I felt confident and well-informed throughout, which was crucial given the complexity of our move.

On moving day, the crew arrived promptly and were nothing short of outstanding. Their professionalism was evident from the start. They handled our belongings with the utmost care, wrapping and packing everything securely. What stood out was their efficiency and teamwork; they managed to complete the move in less time than expected without compromising on care. Their positive attitude and respect for our home made the entire experience much less stressful.

One particular highlight was their meticulous approach to handling fragile items. I was particularly anxious about our antique furniture, but the crew’s expertise in handling these items alleviated my concerns. Everything arrived at our new home in perfect condition.

Overall, X Van Lines exceeded my expectations in every way. They transformed what is often a stressful experience into a seamless and smooth process. Their commitment to customer satisfaction is evident in both their sales process and their moving operations. If you’re considering a move, look no further – this company’s exceptional service will ensure your move is handled with the utmost professionalism and care.

Move size: 3 Bedroom Home Service cost: $8700

If you don’t read this whole thing just know to not choose xvanlines!!! I could post pictures on pictures at this point. You will be out thousands ($11,050 to be exact for me), receive items that are not yours, your items will be broken, damaged, and missing! Nichole, Jamie, and Leah will be of zero help, they all have the same lingo as if they are reading a prompt!

Where do I even Begin? From pick up to deliver was a living hell! After about 40mins of arrival they claimed that my items would take up more space an I owed $1,000 more. I agreed an gave them $1,000 in cash as requested. Which should have been my 1st warning! After about 3hrs he then stated not everything would fit an that I needed to pick what was priority. I was confused as all my items are a priority?! I stated That all things must go! He was extremely rude walked away an said call the main number an tell them. He then proceeded to drive off leaving me with no itemized receipt of my items nor a receipt of the money that gave him. Thankfully I had everything recoded! Additionally my house was left in a hot disgusting mess!! I contacted the office back, explained my issues they really could care less! Customer service is definitely not their priority! They claimed that they would send me two emails immediately with information of which I never received. A few days later another truck was sent an I had to pay additional $1,000 plus and they told me it would be joined with my other items. What they didn’t tell me is my items would be mixed in with other households!! Fast forward to current date…still never received any emails, kept promising me dates of delivery an never called back to confirm or give me any updates! Over a week after promised date they delivered my items to the wrong address! The movers then had to drive 40 minutes the North in the opposite direction to get to my house! Mind you they were told on four different occasions of the proper address, verbally an in written emails, confirming! Lets put the icing on the cake !! multiple items that were delivered were not mine, there were boxes/items of someone else’s household ! Some of which were highly sensitive documents! Just avoid this company at all cost! You will be beyond stressed, out thousands of dollars, items broken , items scuffed, And missing just poof done with the wind missing! Oh ya…an apparently also other peoples items!!

Move size: 4 Bedroom Home Service cost: $11050

I scheduled a move with X Van Lines for a pickup on September 3rd, 2024, with direct delivery to my new residence in Georgia on September 5th, 2024. However, from the very beginning, this move has been plagued with unprofessional behavior, delays, and significant damage to my belongings, resulting in an incredibly stressful experience.

1. Unprofessional Sales Behavior

During the scheduling process, I was subjected to unprofessional and inappropriate comments from the sales representatives. They communicated with me via text messages, making unsolicited and personal remarks about my private life, which was completely out of line and added unnecessary discomfort to an already stressful situation.

2. Delays in Pickup and Delivery

Despite being scheduled for pickup on September 3rd, the movers did not arrive until September 4th, causing an unexpected and inconvenient delay. I had arranged and paid for a direct delivery on September 5th, but my belongings did not arrive in Georgia until September 6th. This delay disrupted my plans and caused significant inconvenience as I had prepared to receive my items based on the agreed-upon schedule.

3. Overcharges and Misrepresentation of Space

When the movers finally arrived on September 4th, they packed my belongings and assessed that my items would take up 1,100 cubic feet of space. Based on this estimate, I was charged. However, when the movers arrived in Georgia on September 6th, they informed me that my belongings had only occupied 900 cubic feet—showing a discrepancy of 200 cubic feet. This resulted in me being overcharged for space that was not used.

4. Damage to Property

Upon delivery of my belongings, I discovered significant damage to several of my items:

• Table: Broken during unloading.

• Marble Nightstand: The marble top on my nightstand was broken when the movers dropped it while carrying it into my apartment.

• Dresser: My oak wood dresser was chipped on two sides.

• Bed: The movers failed to properly assemble my bed. They placed cardboard underneath to support it instead of securing the slats. Upon attempting to reassemble the bed myself, I discovered that the slats would not connect, and several parts were missing, making the bed unusable.

Additionally, I experienced a loss of clothing during the move, and a wall mount for my TV was completely missing.

5. Lack of Communication and Poor Customer Service

Throughout this ordeal, I made numerous attempts to contact X Van Lines to speak with a manager about my concerns. Despite repeatedly calling and leaving messages, not a single manager returned my calls or made any effort to address the issues I raised. This complete lack of communication and disregard for customer service has been unacceptable.

6. Unacceptable Moving Experience

This has been the worst moving experience I have ever encountered. I was overcharged, my belongings were damaged, and my concerns have been consistently ignored. The unprofessional behavior, delays, and failure to properly handle my items have left me deeply dissatisfied.

Formal Request for Reimbursement and Compensation

Given the overcharges for cubic feet, the delay in service, the damage to my belongings, and the lack of communication, I am formally requesting a full reimbursement of the overcharge amount and compensation for the damages incurred. I expect this matter to be addressed promptly and professionally.

Sincerely,

Dr. Delores Springs

Move size: 2 Bedroom Home Service cost: $7034

Good sales team, terrible experience after that.

We were told they could move our hot tub, which is the very reason we went with them. We spoke with Jason five times to make sure we spelled everything out clearly and that there wouldn't be any issues with the hot tub and other belongings --- he assured us each time that everything was in good order.

Well, movers showed up the day of (who were contracted out by x Van Lines), and told us they cannot move the hot tub. Additionally, they went on to charge us additional fees for our other belongings that were part of the original quote all along (4-wheelers, and boxes, and mattress). We were meticulous in adhering to the space allocated for our belongings, yet these contracted out movers said we had more than X Van Lines allotted. It was day of, and we needed to move, so we had to swallow all of this, and the X Van Lines customer service team assured us "we will take care of you on getting this corrected."

Well I've had 2 dozen calls into that team, and they continue to dance around it. Jason, Nicole, Joey --- no one ever made good on it. On top of all of that, the movers they contracted with for arrival (drop off of the belongings) showed up at 9:30 PM at night. The truck was in a disarray, and it was confusing what was ours versus someone else's.

My wife and I could tell this was going to take them many hours, and they weren't treating things carefully, so we actually helped them organize and unload the truck. Many of our boxes were already broken. By this point, we were just anxious to be done with X Van Lines and the entire experience.

I cannot say this more clearly -- I wouldn't use them again in a million years. Super frustrating experience.

Move size: 4+ Bedroom Home Service cost: $7500

I am using this company now to move my furniture from San Jose, CA to Seattle, WA. Initially called them and got an estimate. Estimate was $3900, and delivery in a few days, no waiting or storage or anything. 1 day before the moving, another customer service calls, I get a new estimate of $5500! He says that would be at most but driver will decide! Comes the moving day, the driver now has a new estimate on the spot and it is $8100!! Turns out it is so much more than they thought! Everything is planned already so I cannot back out. I said okay I will at least get quick delivery. Fast forward to a few days later, promised delivery window was Tuesday or Wednesday. I got an update from the company that my stuff is about to get on the road! Driver texts me and says HE IS IN LOS ANGELES and will get on the road SOON! So yeah, DO NOT BELIEVE ANYTHING THEY SAY OVER THE PHONE!

Move size: 1 Bedroom Home Service cost: $8100

Moving to a new city on my own was stressful, but the movers were quite helpful throughout the process. They handled all of the packing and transporting, so I didn't have to worry about anything. I had some fragile goods and a couple hefty pieces of furniture, but they handled everything expertly. They arrived on schedule and finished faster than I anticipated, making the entire process stress-free. Starting over in a new place is difficult, but having such a smooth transition made things lot simpler!

Move size: 3 Bedroom Home Service cost: $5333

If you need a moving company, then stay away from X Van Lines at all costs (8107 Chancellor Row, Dallas, TX 75247; DOT: 3391195 MC: 1089913). This was by far the worst moving company I could have hired to move several boxes of items and miscellaneous household goods cross country from Boston to Los Angeles. They promised they would do a good job and they failed to meet the minimum expectations even for a small load. If I could give a zero rating, I would. I will explain why. It is a long story, but worth the read.

The pickup in Boston occurred June 20 and we needed for them to hold the move items for a few weeks which they said would be no problem because they had their own warehouse. Then, they said they would schedule a truck for the target date we requested of July 8. They promised they could hold the items for a couple of weeks which would give them time to schedule a truck to get the items moved. “No problem” is what we were promised.

As the July 4th weekend approached, I knew it would take 4 days for the items to make the trek across the US. They said they were limited to 500 miles per day per DOT rules. Fair enough. I contacted them the weekend before the holiday to see where in the process the items were. No response.

Since we live in Texas, we booked airfare and a hotel room for my family in LA so we could meet the movers and ensure everything was unloaded. I continued to reach out via text and calls before and after our travel to LA and still got no response from them.

When July 8 came, I finally spoke with someone in Customer Service and discovered the items were still in Boston in their warehouse. Imagine my frustration after putting down about $2000 in travel costs and taking time off work to have nothing arrive after being picked up 3 weeks earlier. Had they communicated that the items were still in Boston before we left Texas, we could have moved our travel plans. When I told the CS Rep that I was unhappy, they just said that the July 8 date was just the first delivery date and they could deliver any time after that. And when I tried to ask why they didn’t contact me earlier, the rep kept cutting me off and talking over me. I just had to hang up because the rep was rude and obstinate. I went back to contacting the original sales rep that sold me on this company. He expressed shock that this had happened and promised he would help me.

Now, we fast forward to July 23. I have been texting the sales rep and the CS Rep about the status of our move for several weeks. On July 12, I provided a date range that would work for us (7/25 to 8/7) when the first suggested date they provided (7/19 to 7/23) would not work. No response from anyone at this company about when the items were scheduled for pickup in Boston for the move to LA. Then I get a call from the driver, apparently a sub-contractor, that the items will be delivered the next day on 7/24. X Van Lines didn’t bother to accommodate my request. They apparently only care about what was convenient for them.

I had told everyone at X Van Lines I spoke with or texted that we live in Texas and we needed time to plan another trip out to California. Of course they spring the moving delivery on us without any real warning while ignoring my requested dates of 7/25 to 8/7.

The sales rep who promised he would help me after the first delivery date was missed, pushed me off to the scheduling department because he had no influence on the move itself. Another empty promise made.

In the end, we got help from our awesome real estate agent who could meet the movers and sign for the delivery. The agent went above and beyond to help us. This agent knows how to treat customers.

The final cherry on top of this story is we told X Van Lines back on July 8 that trucks over 20 feet were prohibited from the community where the delivery was to be made. Did they tell the driver that? Of course not, The driver explained that this was typical behavior from all moving companies they work with. If XVan Lines had no intention of telling the driver, they should have told me to do their job for them. Pathetic.

As for X Van Lines, please heed this story of how they over-promise and under-perform. They clearly have no clue on how to communicate with customers and actually do the basics of moving items from Point A to Point B in a professional manner. Stay away from this company for your moving needs unless you want to write the next horror story on this review site.

Move size: Partial Move Service cost: $3133