Witty Movers and Delivery

Run…just RUN from these LYING FRAUDS! We literally experienced everything all these reviews of 1 star shared. Negative 5 stars will suffice. However, I did not see mention of all belongings being stored in a rat den that would become smothered in rat urine and feces! We had to throw away Christmas decorations that were in a plastic tote as rats chewed through everything! Price doubled to $20,000!! I shared everything we had and they estimated it would take up 2,000 cubic feet and said if we needed to ship more items we could load it on their 53’ truck…they sent a truck that barely held 1,700 cubic feet and then tried to charge me for 2,200 cubic feet in extra fees until I taught them the simple formula for volume based on the truck they sent. Needless to say, I had to fight with them to send a second truck to actually get all of the belongings we were originally quoted they could fit! Alfonse tried to talk to me like I was a child and didn’t know what I was talking about, but clearly I know business better than him as he lies just as much as he lacks math skills! He said he was waiting to send all of our things when they could send it in a big shipment with another customer who had belongings heading our way, but after three weeks of delay, and us, a family of six, living out of an ice chest, they ended up sending two separate trucks from the Penske moving company! I hope you are ashamed of yourselves and may God not bless you until you clean up your act!

Move size: 3 Bedroom Home Service cost: $20000

Shout out to COREY in dispatch for consistently picking up and providing good service. AURELIO and OSCAR were AMAZING workers!

Witty Movers is a moving company that gets hired by contractors. Your experience can be a hit or miss depending on your location and what moving companies are in your area. I worked with Ben at USMS. After discussing what inventory I had in my household, he gave me a quote. There was pressure to put down a deposit via check or card (5% fee). The rest of the charge is to be split 50/50. The first payment would be the day of pickup. The second payment would be on delivery. Cash or money order only on these payments. Good service from Ben, who mentioned this was a binding quote meaning it is not to exceed price even if a customer goes over their truck and storage space (this was not the case). Ben guaranteed delivery within 5-7 days (also not the case). USMS contracted Witty Movers to pack and pick up my belongings.

Witty Movers came to my house on the agreed date. It didn't seem like Witty Movers aligned with USMS on the binding pricing. On top of my quote, I was charged an extra 20% for little things like having a long walkway from the truck to the high rise, additional special packing for items like my TV, etc. This was an inconvenience because the upcharge also had to be in cash. The workers didn't start until 1.5 hours later because we debated about the upcharge. I deducted a star because I didn't appreciate the unexpected upcharge (cash only), delay, last-minute notice that my belongings were going to storage vs. hitting the road to the new location, and the workers pushed my comfort level to ask for more tips after they were late, and up-charged my quote. However, they did a great job with the packing process overall.

Con: Witty Movers arrived at my location 2 weeks late from my delivery upon 5-to 7 days. Delays happen, it's understandable, but have a plan to stay at an Airbnb if you have no furniture.

Pro: All my furniture was in one piece and in good condition. AURELIO and OSCAR did an excellent job at assembling my furniture back together with great speed. Everything was done in 1.5 hrs!

Move size: Studio Service cost: $3000

THIS COMPANY HAS HAD MY BELONGINGS FOR ALMOST 2 MONTHS AND IS HOLDING THEM HOSTAGE!!! They REFUSE to give me a delivery date and REFUSE to let me pick up my goods using another moving company. They supposedly have my things in a public storage unit in the OPPOSITE direction of where I am! Ever FARTHER away than where I started off! This company is CRIMINAL- please do not use them.

I have done over 30 moves in my lifetime, both cross country and international, and this is by far the WORST "moving company" I have ever used!! Completely unprofessional, money hungry, highly disorganized. ZERO communication or transparency with the customer. They will give you a reasonable quote and then double it upon moving day. That's the only guarantee.

THEY DID NOT SHOW UP ON THE SCHEDULED MOVING DAY! Unbelievable! This was a sign of worse things to come!

I have been lied to, put on hold, hung up on, given the runaround, and told "I don't know" a hundred times. I have wasted hours calling and they do not return phone calls! My stuff has simply disappeared!

They do not have the business sense, logistics, or financial wherewithal to be conducting long distance moves or even high volume moves. They should NOT be in business at all! Beware of these guys. They are dishonest and DO NOT care about your precious things, or the havoc it is wreaking on your life to be living with NOTHING for months.

Move size: 1 Bedroom Home Service cost: $6500

Took several iterations to get their move inventory to agree with the information we were providing them. They finally said that "total cubic feet was all that mattered." When we finally decided to schedule and make a down payment, suddenly the cost went from $4.00 per cubic foot to $4.50 per cubic foot. The move was from Virginia to New Mexico. Their estimate for the move was $14,500. On moving day, the boss showed up and walked through our house and said the price just went up another $10,000 after a 10-minute inspection of our house. He said we had "a lot of small boxes." Those were mostly books, packed for weight and handling. They started loading the truck on a Wednesday and told us we had to be there for delivery on Friday, even though the contract we signed had said we would be there in 7 days. We could not possibly drive 2,000 miles in 48 hours. They were using multiple drivers and driving around the clock. Then magically, the Penske rental trucks that they were using and were listed as carrying "up to 1700 cubic feet" could suddenly carry 2,000 cubic feet. In the end, the estimated move cost went from $14,500 to $25,400 and only cash or Postal Money Orders were acceptable. They would not accept a cashiers check. The doubling of cost was bad enough, but many of our heavier furniture items were damaged. Two upright pianos ended up with stuck keys because of being transported on end. A recliner would not recline because the side was crushed against the retracted foot rest. Two wooden desks were damaged and drawers broken. The damage to some of the wooden furniture would indicate that no blankets were used in transportation, or that they just drug the furniture on its side across the truck floor. Fortunately, all the boxes that we carefully packed protected the contents. DO NOT USE THESE PEOPLE. WHAT A NIGHTMARE.

Move size: 3 Bedroom Home Service cost: $25400

I hate to even give it 1 star. First they give you a binding estimate based on your belongings which they underestimate drastically. We gave them an exact count of boxes and furniture and they quoted us around 4-5k. On moving day it actually cost us 9k. Then they said delivery date was exact. Turns out delivery date is a loose term and they actually meant whenever they feel like it after that date. They also asked for tips and said a 20$ bill was not enough after charging us 9k to load our stuff. This company is a joke.

Move size: 3 Bedroom Home Service cost: $9000

Please stay away, this business lies about delivery date, overcharges, and the nicest items were conveniently missing. My mother was dying and couldn't be there on late delivery while in hospital. They will hold your items hostage and take items they claimed were not on bill of lading.They took advantage of her kindness at pickup and built false trust. Don't do it, they don't care about breaking your things or losing them. Find a reputable mover via real Google reviews. These people are thieves and should be ashamed of their shady business practices. Absolutely horrible. The first delivery was cancelled, they made us wait hours and no one from company had the courtesy to call, we had to, so be warned. Very dishonest. My family is so upset losing her and family heirlooms :( they broke items and made excuses for everything on claim such as packed by customer, not listed on bill of lading etc if you could even read the handwriting. Not even a 1 star is deserved. Writing this is making me upset

Move size: 1 Bedroom Home Service cost: $2885

I had a horrible experience with United Best Moving as the broker and Witty Movers and Delivery as the moving company. It took 41 days from pickup to delivery, cost 3 times the amount of the original quote, and horrible communication throughout the process.

I selected United Best Moving because they provided a lower cost quote and said they could deliver within the timeframe I needed (7 days from pickup). The costs kept increasing throughout the process and the broker and moving company kept asking for more deposits.

Once Witty Movers and Delivery finally arrived (2 days late), they added extra charges for stairs and $500 for a bulky item (a bed base). I was told the $500 covered the pickup and delivery portion (that was a lie).

Once they had my items, I could not get any updates on the expected delivery date. The expected delivery date came and went. I could not get any information from the moving company. After four weeks, I thought I was going lose everything.

Witty Movers called and said my items should be there in 3 days. They charged for a “shuttle service” which is $1 per cubic foot. and required an additional deposit.

11 days later the driver arrived at 8 pm. His company was subcontracted by Witty Movers and Delivery and has their own fees for stairs and bulky items. The local crew walked off the job at 9:30 pm. The driver had to be in another city the next morning, so the driver and I unloaded the truck ourselves. We finished shortly after midnight.

If I knew the full cost upfront (3 times the original estimate) and the extended transit time (41 days), I would never have chosen United Best Moving (who did not have a BBB F-rating at the time, but they do now). I had no choice in their poor decision to hand my job over to BBB F-rated Witty Movers and Delivery.

Move size: 3 Bedroom Home Service cost: $14502

Witty Movers and Delivery and Shlomo Dostekam are modern day pirates whose primary purpose is to hold customers property hostage for cash. They take your credit card info upon making a reservation and once they load your property they will let you know they did not run the cc and then demand cash contrary to contract. They will change the contract to support their demands for cash. Their insurance policy has been cancelled and the business is illegally run out of a residential apartment complex. If you do not acquiesce they will threaten to physically harm you and destroy or auction your property. They will threaten women but are afraid to talk to men. A few of the people employed there have long criminal records. Their organization is a front for Trucks on Call located in Washington DC. If you do not succumb to their threats they will try to get a storage fee of $300 plus. It is a self licking ice cream cone if you give into their demands and threats. You will be lucky to see your property with these clowns

Move size: Partial Move Service cost: $2800