Whitaker and Sons

I wanted to write a positive review of Whitaker and Sons because overall they worked hard and seemed interested in doing a good job helping me move under difficult circumstances.
However, the last couple of days Mr. Whitaker insisted that I pay in advance before his crew would show up, and on the last day, when he was absent but was supposed to send 3 crew members to do the job, only 2 showed up. I let him know at the end of the day and asked for a refund of the extra I'd paid to have three workers there for 10 hours. The difference amounted to $135.
Whitaker complained about a small fee he'd have to pay to process the refund, and suggested he could possibly come back the next week to help me with setting up the new place, but at the time I didn't need that help. I did, however, desperately need the refund as the total move ended up completing depleting my bank account. He said he needed a few days and would send it. I never heard from him.
After trying to reach him several times over the next week or so, Whitaker finally responded and again said he'd issue the refund. Still nothing. Then I suggested that I could actually use some additional help in lieu of a refund, if he could come some time in the next couple of weeks, but he didn't respond at all. So after that, I asked him again for the refund. He disputed what the amount should be, but said he would send a lower amount that I agreed was acceptable. Still nothing.
Finally I filed a claim with the credit card company asking for a partial refund of the entire charge I'd paid, and let him know I was taking care of it that way, so he didn't need to do anything about it any more.
Instead of allowing them to process the refund he'd promised, Whitaker disputed my claim and submitted a copy of the original invoice showing the total amount charged and paid in advance for 3 people, conveniently leaving out the detail that this charge was prepaid but then only two workers showed up.
Based on the invoice, the claims department initially settled the dispute in his favor, as whoever processed it had failed to read through and note the details I'd explained when I filed the claim. After I called the credit card company and explained once more that I'd been charged and paid in advance for work that was not delivered in full, and that I had texts from Whitaker promising to send me a refund, they reopened the dispute, and I expect they will find in my favor. Although I won't be shocked if he continues trying to fight it.
Whitaker went to all this trouble to keep the amount he overcharged me, even though he knows I am a widow with a disabled son, living on a fixed income, and was moving because I'd lost my house.
I believe I treated him and his workers fairly, not only paying his invoiced amount promptly either before or at the end of each day's help, but also adding on fairly generous daily tips for them. Even when I'm in dire financial straits, I believe in paying people fully for the work they do, even if it means going without some things I need, because it's the fair thing to do and I value other people's time and labor.
I don't understand how anyone with a shred of decency could be so greedy as to refuse to refund the amount I overpaid after all that, and lie to the credit card company about it even after they'd agreed they would send a refund.
Bottom line, I found Whitaker himself to be a greedy, dishonest person who should not be trusted!

Move size: 4 Bedroom Home Service cost: $2750

They were incredibly efficient and helpful. Loading and unloading was a breeze and they took immense care with my furniture, ensuring everything was wrapped and properly placed so that nothing would break or get dirty during the move. They arrived in a timely manner and made my move much more pleasant than if I were to take on the task alone. Additionally, they actually picked the moving truck up from UHaul and delivered it to UHaul as well, which definitely made things easier for me. I really appreciated their help.

Service cost: $500