Wheaton Van Lines

Had them hire a sub contractor who helped on my move without background checks. They stole off of myself and my son. The worker got caught trying to hide items to steal. We thought this was it. It was all documented. My items show up and they stole more and then Wheaton, even with knowledge of the attempted theft by their sub denied my claim without interviewing anyone on my side involved and denied it within 24 hours. SHADY to say the least. The bright spot, their guy Zach was phenomenal. The others, not so much

Move size: 3 Bedroom Home Service cost: $21000

Move from FL to OR started later than promised and arrived later than expected. Three items of claims were awarded but insufficient for the necessary repairs. An etagere shelf broken in transit attempted to be repaired by a delivery man failed resulting in a damaged candle stick and glass frame. Claim denied. Proper Sleep Number personnel were not present to assemble the adjustable bed, attempted by the movers, resulting in broken and failed parts. Claim denied. Company to be avoided.

Move size: 3 Bedroom Home Service cost: $18500

My husband and I used Wheaton World Wide Moving to move from Chicago to the NYC area about two years ago. Their driver berated me when I asked him to wrap some of our antique items more carefully. Literally yelling at me in my own home, and I am a pretty kind. Afterwards their local hire came up to me shocked to experience that behavior. I later came to discover through talking to some of the other movers who unpacked us that this driver had been suspended several times, yet they still sent him to move our precious things, as well as a truck load of other customer's things. We had many brand new items, we just purchased, so thankfully I had receipts and could track down prices of items. The driver's son was one of the crew, and he had taught this young man to mark down, in their code that is unrecognizable to the untrained eye, that EVERY possible issue was wrong with every item we moved. And then had me sign it. Mold on the brand new bookshelves, chips, broken legs, etc. It was crazy. And they ran out of blankets and other prep materials, and ended up doing SOOOO much damage to our brand new items. When I went to put in a claim, they hid behind this underhanded, suspended driver and his son, and this paper we signed, instead of protecting their customer, and denied so much of the claim. I feel sorry for people who don't have receipts handy, based on my negotiations with their claim's department, I am guessing they get nothing for their damage. They really should be ashamed of themselves. I sent letters to the principles of the company, with copies of everything, before and after photos, receipts, an itemized list, no one every responded. This is their business plan? There's got to be a better way to make money. No one should ever use them, as I discovered, their home office is as sneaky as some of their local workers. The local company who unpacked us was excellent, but that didn't make up for the rest of this experience.

Service cost: $1800

To start with they were 5 days late bring our things..then when they showed up they only had part of our things on the truck, so another truck brought the rest 3 days later. they only paid us for two days for breach of contract.The people who picked it up in florida Mr. Small Move, did not have a truck big enough for all our things so they crowed everything In, shoving things up against each other and banging things around..then the first truck from Stevens that delivered..same thing too small a truck, which resulted in holes punctured in box springs, scratched furniture, legs broken, one of my cabinets that I had in my bathroom was completely destroyed to the extent that it had tape around it holding it together! the listing of the items was unbelieveable..nothing was checked off when brought in the house..boxes were mashed..lots of things were broken. they actually bent a metal pole light I had. They scuffed the leather on our leather couches. My refrigerator, French Door with freezer in bottom..is full of dents and the sides are all scratched up..and it was full of black mold! My furniture was all bought new when we went to FLORIDA AND WE WERE ONLY THERE 3 1/2 YRS.
We are older, so we have no children living us. MY FURNITURE WAS IN EMACULATE CONDITION..In their letter to us it stated that it was noted our couch already had damage to it when they picked it up. There were NO notations on the bill of ladings about anything, not even the damage they did to our things.. They were missing some items, one listed, two others not listed. Things were taken apart by Mr. Small Move, and when delivered were not put back together. They ruined our nightstands which had touch bars on the back of them so you could plug lamps or anything in in them, even your iphones, cell phones etc.and just touch the back bar to turn the electric on and off. Mr. Small Move took them all apart and and Stevens refused to put them back together. after trying ourselves, part of the electrical things were missing. I could go on and on, but they are offering us only the least offered, as that is what we signed for..even though we had pictures, prices, and descriptions of all the damage. Said they wanted us to be happy and wanted to make it right..talked to them so many times. NEVER BEEN SO DISSAPOINTED IN A COMPANY (COMPANIES) IN MY LIFE. Used another company to moved down there, and should have stayed with them..Never the first problem.After viewing other peoples review, looks like this is the norm for this Company..My advise..GO ELSEWHERE!!

Move size: 4+ Bedroom Home Service cost: $8136