Wheaton Van Lines

We just moved to KS from MD under Military orders.  Wheaton moving personel "lost" an enire patio set, shed, and other patio items.  They left my daughter's dresser mirror in someone elses house which arrived destroyed a month later.  All cost was estimated at around $2,000.00.  They send me a check for a whole $143. bucks.  DO NOT sign the limited liability form for $0.60/pound or that is what you are going to get.  There is a thing called goodwill, it may seem they are saving money..we'll see at the long run.  The MD local sales company, Rainbow movers were not interested in my problems.  Awesome. 
I have attached before and after Wheaton, great Americans.

Service cost: $8000

STAY AWAY if you value your time and belongings. HORRIBLE EXPERIENCE! There are much better moving companies out there. Believe all the bad reviews about Wheaton.

Don't hire Wheaton if you are moving. They have been giving my family the run around, and failing to pay out insurance on $18,000+ worth of damages/lost items since last October, 2024 (8 months now) moving CA to CO. They tried to blame everything on their local partner who has been fantastic to work with. There is photographic evidence everything was ok when it was loaded. Their driver also tried to charge me for additional/unused/unnecessary services on the day of delivery. They/I have all the documentation proving everything.

Move size: 4 Bedroom Home Service cost: $17000

I've been in the Army for 15 years and this was the worst PCS move I've ever experienced.  I don't have anything bad to say about the workers from my first pick-up because they were nice and professional.  The workers from my second pick-up were OK but not as good as the first.  This takes me to my household good items.  The female from the second pick-up broke my dinner glass.  She apologized and told me to make sure I claim it later then she threw the glass away.  Fast forwarding till now.  My items were delivered and some of them were damaged. The lamp and vase were broken to pieces (see below).I took pictures for my claim and after a week of it sitting in my garage I threw them away. After a couple of days go by, I finally get a letter from Wheaton saying I need to keep my broken items.  REALLY!!  Are we living in the stone ages.  I sent my claim over the internet so they received it the same day so why couldn't I have gotten this letter through the internet via email so I could have reacted in a timely manner?  I feel as though they do it on purpose so they don't have to take responsibility!  My bed was assembled wrong by the workers that delivered my things so now the baseboards are breaking.  All of this I put on my claim along with the pictures.  I called JESSICA YOUNG and informed her of all of this and she did not have the common courtesy to be honest with me about the situation!! Next thing I know I'm getting a letter from Wheaton (JESSICA YOUNG) saying that they decline responsibility for my items they broken (even the glass their worker broke)..I'M VERY PISSED!!  The reason is because I threw them away..REALLY!! Who do you know keeps a house full of broken things.   I might have been scammed but this is not over!!  I did not hire you the Army did so with the thousands of dollars ($5000) they are paying this company the least you could do is make sure the Soldiers that fight for your freedom household goods are delivered properly and if you break things its OK no one is perfect but YOU SHOULD OWN UP TO YOUR MISTAKES AND TAKE RESPONSIBILITY!!  No military person should have to go through this and again this is not over!! .

Service cost: $5000

The sellers were finally moving out.  This company was in charge of their moving and packing.  This company continually blocked my driveway as I was moving in and had to be asked over and over to move their trucks out of MY drivewas so MY movers and cable guy could get in and out.    I asked them to move their truck out of my driveway so my cable guy could leave and they waited for about 5 minutes before they moved their trucks.  I guess their time was more valuable.  The black employee even use the "F" word at me.  VERY unprofessional.  He should be fired, how dare someone come onto my property and swear at me!!  This crew moved as slow as possible and were on my property for 10 hours.  The seller didn't have much as far as goods to pack, so I don't know what took so long.  This crew was so RUDE and unprofessional!  Wrods cannot express what a joke this crew was, rude and unprofessional.  They attempted to leave a large bag of trash on my property but my husband told them to remove it.  RUDE RUDE RUDE!!

Service cost: $1000

This was a miltary move for us from Oklahoma to Texas.  Worst movers ever.  The packers broke several things while packing that Wheaton did not cover.  The movers "packed" items for us that were left out and never arrived.  They then began to take things out of our trash can to take with them and yelled at me for not understanding how it is to be poor.  They argued the whole time at the house and began throwing boxes.  Told Wheaton, never heard back.  Six months after filing a claim, we can not get a response via email or phone or written letter.  Got a response when I called to speak to a supervior and the agent called me within like two minutes.  Almost like they don't want to pay and would rather us transfer to the military for damages.  Items missing, such as power cords and attachments to electric mixer not covered. Basically told so sad, get over it.  I am very disappointed. Noone was on time, either for the inspection, the move or delivery, Wheaton seemed not to care when we mentioned it. .

Service cost: $1000

We just had a wonderful experience with Breda Movers/Wheaton out of IL. We had household items in storage for over a year with Breda, then needed to coordinate an out of state move which included shipping 2 cars. Breda managed to take care of our stuff in storage, get it loaded onto the van, come to the house and load the items we had there and add 2 cars. They got everything into a 53 foot trailer. Loading went well and very efficiently - we were really impressed. When arriving at our house in PA, unloading also went well and efficiently. The driver and his assistant were great - it took them 11 hours to unload us, place things, etc. I couldn't have asked for a better team. Thank you Breda/Wheaton, couldn't have made our move without you!

Service cost: $9478

6-15-2018 we contracted with Wheaton World Wide Moving through their local rep in Phoenix AZ to move a few rooms worth of furniture and artwork to our house in Minnesota. We wanted the delivery on or before 7-4-2018, however Fulton Moving and Storage, a local contractor of Wheaton, explained that was impossible but he could deliver the items approx. 7 days after the July 4th date. We were fine with that. So we had Fulton Moving pack and pick up our belongings and keep it in storage for a few days until our items were loaded on the truck for delivery. I gave the company a very detailed list of items to take. We had our property manager and Realtor there overseeing the items taken. We also contracted Fulton Moving and Storage to pack the items. Some of the items they packed were dishes, artwork, custom bedding and custom drapery. FINALLLY on August 6, we received most of our items, absent two Specialized Bikes road bikes. We called the driver a day later to let him know the bikes were not delivered, he said he already knew. He did not bother to let us know this and wanted to play point the finger of blame between himself and the local moving company, Fulton. He claimed the bikes were not on a scribbled inventory report, yet somehow he knew to load the items, hmmm. At any rate, he had the bikes just no way to get them back to us. August 8, I received a message from Jasmine in claims indicating they would call me back later that afternoon with more info on my bikes. No call back of course. Crickets until I call them on Monday Aug 13, 2018 at which point they STILL do not know how to get the bikes back to us. At this point, we simply had the credit card company reverse the charges for delivery from AZ to MN. We will buy new bikes with the money we held back for delivery. Additionally, we hired this firm to actually pack our items. They advertise professional packing. LOL!! I received custom drapery and custom bedding rolled up in a ball, stuffed in a medium size box with some pots and pans. Yes, pots and pans. Yes, also a medium size box, it should have been a large wardrobe box at minimum. Naturally the custom items looked like they have been through a war after Wheaton’s packing. The moral of the story? Don’t use Wheaton. If you have valuable items and want a smooth delivery you get what you pay for. Go private, have only your items on the truck.

Move size: 2 Bedroom Home Service cost: $4300

P.S.A. if you want the world’s worst moving experience of your life or of anyone’s life, hire Wheaton World Wide Moving. Their motto is “We Move Your Life”, it should be we will ruin your life. Now that we have all of our belongings I am writing this. Fear of retaliation by Wheaton encompassing more damages and more missing items kept me silent until now. But the 32 days from pick up in CT to the final delivery in Mississippi is behind us now, and I feel like people need to know what happened to not ever have to go through what we have.

When moving 1200 miles away, literally across the country, you have an important decision to make with a moving company. You have to have faith that everything you own will be handled with care, you have to trust that the company you are contracting and paying a large sum of money to sees you as more than a paycheck. Wheaton and Altherton are not who you can trust and have faith in. Moving/buying a home is one of the top stresses of your adult life. And for us this was supposed to be one of the happiest times of our lives, purchasing a home and property of our dreams. For 32 days it was not complete, we were unsettled. We were forced to buy things we already owned to not continue to look at the house of our dreams empty and unlivable.

Below is a summary of what transpired:

On 3/26/21 , CJ from Altherton & Sons Moving & Storage (Franchise of Wheaton World Wide Moving) came to the home to give us a quote to move our almost 6000 square foot home belongings in Manchester, CT to Booneville, MS. We were supplied a quote on 3/30/21 for $9,700 based on an estimated weight (16,400 lbs).

On 4/18/21 we locked in the dates of closings (CT and MS) and relayed this to CJ to lock in the pick up on 5/20/21 in CT with delivery in MS on 5/24. We were assured this would be done with a 53’ tractor trailer.

On 5/20/21 Altherton representatives arrived at our home in CT at 9 a.m. in two 20’ trailers. Around 4/4:30 p.m. they ran out of room and had to rent another 20’ truck. At this point we were told that they would be unloading the three trucks into another truck (53’) in the morning to go to MS. The multiple handlings of our home belongings was not discussed nor was it mentioned in the contract.

To understand that this company not only breeched the contract but have disrupted and put undue financial, physical and emotional stress where it was not necessary. There has been zero care and concern for my family and the results of Wheaton’s actions, no matter what approach we took to try to get them to resolve the matter quickly.

6/20, Father’s Day we received the additional 15% of our belongings. This equaled 88 total boxes. This was likely closer to 25% than 15%. Most of the boxes were damaged so severely that we feared the worst and in most cases we were 100% correct in doing so. Boxes with dishes were rattling with broken pieces before entering the house. Simply the boxes had been handled 6 times and stacked at least that many times if not more, and carboard boxes do not have the ability to withstand that much abuse.

To summarize, contract date of pick up was 5/20/21 with a final acceptable day of delivery 5/26/21. Final delivery received 32 days after pick up and 25 days after last acceptable date of delivery per the contract.

With so much on the final delivery we had to do all the work all over again. After moving things in every cabinet, every drawer, every closet, every outbuilding on the property we have finally completed this process. We are mentally, emotionally and physically exhausted. Mostly we are sad and still dumbfounded. None of this needed to happen. All of this could have been avoided. If they could not do the job they should have been honest from the beginning. We would have found another company that could have done it. And when things went badly from day one (pick up) there was no sense of urgency to rectify the issue. We were held hostage, as were our things.

Friends and family, PLEASE, do not use this company. Do it yourself. We wish we had.

Move size: 4+ Bedroom Home Service cost: $9700

Where to begin. I was lied to by the salesperson that visited us in the home we moved from. (Thanks Jeff H) Bekins will not use Bekins employees to load/unload though they will say they do. Bekins will not place your mattresses in a plastic bag contrary to what Jeff told me. Bekins will not load the truck heaviest on the bottom. I should know, I weighed every box on a commercial scale and wrote said weight on each box. My mattress looks like it was dragged through the truck. The movers all wore shirts advertising other moving companies! and the icing to my negative experience paying Bekins almost $19k? I financially supported and rewarded a company that utilized child labor. Yes, you read that correctly. Bekins used child labor to unload the truck, right up until I saw this and told the driver to make sure that kid isn't lifting another box or we're done. That poor kid was here all day. He was used as a translator. He was in our home to use the rest room. If he had slipped on the floor or when the movers dropped my dresser on the hardwood floor damaging both, what if his foot was under it? Then he sat in the truck, what if something tipped over hitting him in the head. Bekins corporate replied to my email and said....they investigated and because he was the son of one of the three adults, the matter is closed. Not even an apology. So, $19k and my piano is all busted up with keys that don't work or rest properly, my mattress looks like an old dirty rag, my dresser has had its finish scrapped right down to raw wood, my hardwood floor has a sweeping arc indentation in the wood with the finish worn down to raw wood and my daughters bed support id cracked in half, just to name a few of the things they broke but the president of The Wheaton Group consider the matter closed. Sure, I have a damaged claim in process but weeks later and all they have done is to send an antique toy repairman to my home to evaluate the damages. I sent the pictures of the child that was on-site and holding a moving dolly (before I told the driver that child is not being put to work on my move or we're done) to the state agency that investigates child labor. I also sent it to a few NGOs that investigate the exploitation of children.

Move size: 4 Bedroom Home Service cost: $17694

We moved from Washington state to Little Rock. We had the person come out to give us a number for moving she stated 8000 dollars. When we arrived the price increase to close to 13000. So our stuff is now being held hostage, we have been trying to make payments, but unfortunately that has not been working out as I have terminal cancer and we got hit by the tornado. We have tried to get loans, but because we just moved here and my husband has only been working at this job for a few months we can’t get a loan. We also had to buy new clothes, some kitchen stuff, beds, washer and dryer as I am on chemo and need to be able to wash clothes if it leaks.

All of this money that we had to use to get the stuff we needed could if went to pay on our bill if they were willing to help come up with a solution. Also to make payments I can only call, but that makes it hard as our phones are off due to having to find an alternate place to stay and having to pay for that. I’m just running into brick walls and getting nothing but threats from this moving company. I was also told that storage is costing us 500 dollars a month and that supposedly is 1/2 off until this month than what it is going to 1000 dollars a month. These companies need to be regulated and be held to what the price that is first given to their customers.

Move size: Partial Move Service cost: $13000

The salesman from Wheaton/Mathers Bros in Raleigh NC quoted my weight at 5000 lbs. which is what the weight of household goods was on my previous move a yr earlier from Denver to Wake Forest, NC. That move was twice as far as this move and cost me just over 4k. Mike added a $515.00 shuttle fee to the estimate because a large rig couldn't make it up my driveway. On the day of the move they sent a 38 ft long van to pick up my stuff, instead of the normal 53 ft truck, charging me an extra $515.00 for a smaller truck. Go figure. Four days after picking up my stuff Mike called to tell me the actual weight was 7800 lbs and they were going to charge me another $1200 to deliver my goods. I ended up paying Wheaton $1700 more than I had payed North American to move me a yr earlier even though the weight of goods had not changed and I was moving half the distance of my previous move. It took Wheaton/Mathers Bros 13 days to deliver my things to Ft. Lauderdale, FL. In that time the truck made several stops in SC and FL before finally coming to me. When they unpacked there was substantial damage to two antique pieces of furniture and the finish of my leather sofa was severely defaced. Wheaton refused to pay for the damage to my sofa, even though I had purchased full replacement coverage. I have moved all over the country using many movers and Wheaton/Mathers Bros was by far the worst moving company I have ever dealt with.     .

Service cost: $5200

I got stuck with this company because  military funded this move.  Not only having a bad distribution systems, the customer service is horrible.  Mike Chandler supposed to be the management but no management skills.  He does not return client's call & constantly on the phone? I still don't have my shipment from Ohio because they cannot find a driver?  And they are in the distribution systems' business.  All they told me this week was, "I'm trying.". Well you are not trying hard enough. My first shipment was not coordinated well either, on my 4 day weekend, I was spending my time in Indiana, 24 hrs prior, this old man called me to be there Saturday for delivery, he pressured me to be therem otherwise he does not know when will be the next delivery.  So I drove 1690 miles in one day to return to my house.  These people did not care if I was in military.  Some people just care about their bottom line & do not care about people's well being. If I were to pay out of pocket expense to move, I will use Mayflower any days.  Wheaton sucks!! .

Service cost: $1000

When movers arrived they unloaded the truck then got to the bike where they found the bike damaged on the rear fender. I was told they hauled many bikes before and not to worry prior to leaving Indiana. The bike shifted in the move and the hand tie down had gotten under the fender and the bouncing of the trailor made it tear up the fender. I am very unhappy that they did not send a person to look at the damage. I will not use this company again. They did give me so much per pound but that doesn't even pay a third of the cost I will have to pay. I have attached a photo of the damage.

Service cost: $5516

The company rep came to our house to do an estimate. He was very professional. We received the estimate via email a day later (on 1/18) stating to fax the estimate to them that day if we want them to pick up our belongings on 1/26..and if we faxed it to them later the pick up would be on 1/28.  We replied via email that we could not do that as we had to get in touch with HR department of my husband's company and they were out of office that day. The Contract/estimate was faxed to them following Monday  followed by an email that we would update them on the exact date. We did not hear from Wheaton after that until 1/24 when they called to tell us that the packers were coming the next morning 1/25 and they would load on 1/26. I was not ready for that. We rescheduled..packers on 1/29 and movers on 2/1. Driver never called me with times of pick up. I had to call him the night before. The two hired guys who loaded the truck were very nice and pleasant. THe driver less so. It was a good thing I knew his name from email because he never introduced himself. He had a female with him who came in my house and started working. I had no idea who she was - Wheaton employee or the driver's girlfriend? I still don't know. I talked to the driver (his name was Danny) about our timelines and my dates for airtravel and that we would prefer our stuff not be delivered on 2/11 since we had to drive to Salt Lake City to pick up our dogs from the airport. He said he would not deliver that day but didn't say that his wife had a planned surgery, that he would park his truck in Alabama for over a week or two..and that the company knew about it. The delivery dates according to our contract were supposed to be between 2/6 and 2/14 (we were assured by Elaine that it would not be as late as 2/14). The driver promised he would call me on 2/3 with a better estimate of the delivery date. He did not call. He did not call on 2/4 either.  We finally reached him on 2/5 via text..and he just replied he would call us later that day or next morning..of course we waited and he did not call. My husband eventually reached him and talked to him on 2/7 and the driver advised him that he plans to deliver on 2/18 or 2/19. We went spastic. I'm sleeping on the floor in an empty house in Georgia..with 5 pets. I have one change of warm clothes to fly to a Sun Valley, ID (a very very cold and snowy ski resort town). I have no dishes, no tv, no furniture. I was supposed to fly out with pets this weekend but our new home has nothing in it. No dog gates, no furniture, no litter boxes for our cats. There is no major supermarket like Target or Walmart within 80 miles of our new home. I cannnot get new wardrobe cheaply..neither I can get supplies for our pets. 
The point is that Wheaton knew about this delay before they picked up our belongings and they did not inform us. We would have chosen another date/driver or another company. They were dishonest. They put our lives on hold. Paperwork for my professional license is on the truck..so I cannot apply for it in our new state). Their representative Tabitha accused me of knowing about the driver's situation - that I told her about it the day before. I had no idea what she was talking about. I learned about it from her. She was rude and unhelpful. We are hoping Wheaton will deliver our belongings ok. I will update on timeline and condition. Right now we are extremely upset. This whole delay will cost us thousands of dollars we do not have and our relocation package will not compensate us for. One good news - My husband's employer will not use their services ever again.

Service cost: $5963

We were told that the estimated weight was overstated.  It was understated by more than 10% (which of course we have to pay for). We were told (before loading) that we had a 3 day window for delivery that we had to be present for.  After 6 days in a hotel and 12 days since loading, the delivery is supposed to be in 2 more days. We were quoted (in writing) that the maximum value of our shipment for insurance purposes was $75,000.  The driver tried to have me sign that the maximum value was $67,000. We selected $500 deductible insurance.  The driver tried to have me sign (and pay an extra $200 for) $0 deductible insurance.  Of course the cost of $500 deductible insurance was more than quoted. We were told that the delivery time was flexible.  More than 8 days after loading, the driver indicated that delivery would only be on the day he had chosen.  He also indicated that if we had a problem with it that we should speak with someone else and hung up. After speaking with the driver, a call for immediate assistance to the sales rep. has gone unreturned by anyone for 3 days. Since our belongings have not yet been delivered, we don't know the condition of them.  This company is the worst I have ever done business with.

Service cost: $9864

Wheaton delivered our furnishings, however, many were damaged. They paid us for those. But there were more than $3000 in missing items for which they would not pay us. We wrote several letters to the company explaining what was missing, and sent them photos of missing things. They simply said they did not pack the items, and since we could not tell them which boxes they were in, they were not responsible. They also said that we had signed the receipt saying all items were present, but how does one have any idea if everything is present or not? You can't sort through every box before the movers leave your home. The fact that the movers attempted to deliver to us a large flat screen television and a bookcase that were not ours had no impact on Wheaton's faith in their subcontracted movers.

Service cost: $12000

Wheaton arrived at our house on July 31, 2015. There was a crew of five. My wife and I watched as they went about their tasks. The movers checked each of the boxes that we had loaded to make sure they were full, and then they taped these boxes shut. They also packed some of our belongings into Wheaton boxes. I personally watched the movers remove the legs from the couch, love seat, and ottoman. They took each set of legs and wrapped them in tan paper. They then labeled each package, “couch”, “love seat”, and “ottoman.” These packages then went into a “parts box” along with other parts items.

I watched the truck being loaded. I was not happy to learn that our furniture and belongings would be unloaded at a warehouse in Houston and reloaded on another truck a few days later.

We arrived at our new house on August 5th, 2015. The moving van did not show up until a week later on August 12th. There was only a two man crew. I watched as the doors to the van were opened. I saw that the boxes were stacked and at the top of the stack was our love seat. The two movers had a hard time dislodging the love seat from where it was wedged in at the top of the van.

I was not happy at the way the van was packed, and not happy that there was only a crew of two men to do the job, or the way that they were tossing the boxes around. Before they unloaded my wife asked if they were going to mark off the boxes by the list, the driver said no that everything was there.

The helper asked where is the bathroom. My wife showed him the hallway bathroom. A little later the driver asked where is the bathroom, he was shown the same bathroom, he flushed the commode it kept running overflowing from the bowl onto the floor and he did not tell anyone. Later my wife came from the master bedroom and noticed water coming out of the bathroom going everywhere. I was in the garage when my wife screamed that the toilet was overflowing. I shut the water off at the main cut off valve in the garage. My wife used our good towels to wipe up the water. Later the driver complained because he had put soap on his hands in the Jack and Jill bathroom, and there was no water. My wife told him that the water was off to the whole house because of the commode overflow. We called a plumber and 1-800-Water Damage to try to dry the floors, each came out that day.

The furniture was moved into the house, while the boxes were stacked in the garage because of wet floors and carpet.

The driver set the nightstand down, the drawers came out, and he kicked them shut with his foot.

The movers placed the mirrors to the dresser in the garage, and I asked them if they were going to connect them to the dresser, and they told me to take them into the house. They did not want to put the furniture back together and they had no tools. I had to let them use my tools. They connected legs to the ottoman and the couch, but set the loveseat on the floor. I asked where the legs were, and they told me they did not know where they were. It was obvious from their attitude that they were tired and wanted to leave. They did not pick up the misc. paper they left around the house except for the paper that had been used to wrap the furniture legs in. They took this with them and put it in the van, which I though was strange. Over the course of days we found:
1. The top of the china cabinet was placed on top of the base but had not been bolted down – I had to do that.
2. The bed in the master bedroom was connected by one bolt to the headboard, and the bolt was on by one thread. The rest were missing. I had to go out and buy new nuts and bolts for the bed.
3. I was suspicious of the missing loveseat legs, since they had taken the parts paper with them rather than leaving it for us to clean up like they did with other paper. I went looking for them and found the legs in a drawer of the sewing machine in a completely different room. They had unwrapped the legs and placed them in the drawer because one of these workers did not like it when I asked them to put the furniture together, which was a service that Wheaton said they provided . Additionally, the ottoman legs had been intentionally placed on the couch and the love seat legs had been put on the ottoman. The packages had been correctly labeled by the initial movers because I was watching.
4. The mirrors to the dresser were each put on wrong and were being held in place by one screw. Some of the screws were left on the floor.
The commode that over flowed flooded the bathroom, library, one bedroom, pantry, laundry room and the living room and hardwood floors in the hall (which resulted in all of the hardwood floor having to be redone.
When the plumber looked at the toilet, he showed me that the wire connecting the float valve had left the toilet running. 1-800-Water-Damage Co came out to dry the floors.

This began a four month period where we could not use not unpack most of the items and we were living out of suitcases. The insurance company had to redo the hardwood, replace carpet and tile. We had to pay a $2500 deductible.

Because our furniture was loaded on a truck, unloaded to a warehouse, and improperly loaded back on a truck, a large part of our belongings are damaged, destroyed, or missing. Someone had access to our belongings and helped themselves to what they liked.

My wife called Preferred Movers who had set us up with Wheaton the next morning after the move to inform her of what happened. She said to turn in the water damage deductible bill and would get a claim form out to us. We could not get internet service for quite a while because our house looked like a war zone. We called Preferred Movers 4 times before we got the claims forms. We had given our address and also email address and were checking for it at the library since we did not have internet service for a while.

Wheaton gave us a hassle and initially did not pay for the missing items because we were suppose to check close to four hundred boxes and furniture to see if anything was missing while the movers were still there.(Impossible) With the water damage, it took four months to get the floors done and unload the boxes in the house and do a complete inventory.

Wheaton would not pay us for the deductible of $2500.00, because they said they had no proof it was their people. We offered to take a lie detector test. We could not move in and enjoy our house, and lost hundreds of hours of additional work needed to handle all of the problems that this mess has caused us.

Wheaton was a nightmare!

Service cost: $9929

We were told the volume of our household required the entire trailer and that was what they were paid for. Instead they squeezed a second load in with our load resulting in items been left behind and containers and appliances been squashed, damaged, lost and destroyed and 21 days of second accommodation been necessary.

They used unskilled scab labor and were totally unprepared for wet weather resulting in water damage on top of the rest of the botched move.

They literal dumped our belongings in the rain, mostly in the basement and my wife and myself had to later move large items of furniture into there correct rooms. They took more than a month to send a person to look at some of the damaged items and the items that we fixed to use in that time, they refused to acknowledge.

Their insurance department entered into a paper war with us and it has to date been over 5 months without a hint of resolution.

Service cost: $22000

Wheaton Worldwide Moving - the single worst movers worldwide.

Want to have your personal property destroyed and discarded?
Want to be rippedoff and taken advantage of?
Want to be lied to and stolen from?
Want to spend money on a moving insurance policy and not be paid?
Do you like to be treated like dirt?

Then Wheaton are the movers for you!

If I could select no stars I would! What a nightmare my moves has been. When I reported several items missing suddenly I signed in the wrong spot and the wrong signature was crossed out. I am missing several boxes and items worth several thousand dollars and Wheaton wants to pay me $0.60 per pound. Instead of full reimbursement that I paid for and mysteriously I was issued a credit to bring my payment down to the $0.60 a pound and no written notification was sent explaining the credit. The lost items were reported immediately and the tracer to find my items was not done for 45 days after the reported loss. Naturally next to nothing was found. The pickup agent and the drop off agent did nothing to assist in locating the missing items.

If you don't care about your household goods hire Wheaton! Wheaton will not take reasonable care of your household goods while in possession of them!

Thank you Wheaton for a wonderful experience. I will never use or recommend your moving services!

Service cost: $3750