Wheaton Van Lines

Long distance move from Florida to Indiana

This company is a joke. They damaged, lost or stole over $4,500 worth of furniture of ours then refused to pay, even though we had purchased full coverage insurance, saying we couldn't prove it. This should be criminal. I feel as though we were robbed and the company doesn't care at all. Beware of this company! They are crooks.

HORRIBLE EXPERIENCE -> WHEATON REFUSES TO PAY INSURANCE CLAIM

STAY AWAY if you value your time and belongings. HORRIBLE EXPERIENCE! There are much better moving companies out there. Believe all the bad reviews about Wheaton.

Don't hire Wheaton if you are moving. They have been giving my family the run around, and failing to pay out insurance on $18,000+ worth of damages/lost items since last October, 2024 (8 months now) moving CA to CO. They tried to blame everything on their local partner who has been fantastic to work with. There is photographic evidence everything was ok when it was loaded. Their driver also tried to charge me for additional/unused/unnecessary services on the day of delivery. They/I have all the documentation proving everything.

Poor start, slow finish, damaged property, denial of claims. Avoid

Move from FL to OR started later than promised and arrived later than expected. Three items of claims were awarded but insufficient for the necessary repairs. An etagere shelf broken in transit attempted to be repaired by a delivery man failed resulting in a damaged candle stick and glass frame. Claim denied. Proper Sleep Number personnel were not present to assemble the adjustable bed, attempted by the movers, resulting in broken and failed parts. Claim denied. Company to be avoided.

Great if you like their sub contractors stealing your things

Had them hire a sub contractor who helped on my move without background checks. They stole off of myself and my son. The worker got caught trying to hide items to steal. We thought this was it. It was all documented. My items show up and they stole more and then Wheaton, even with knowledge of the attempted theft by their sub denied my claim without interviewing anyone on my side involved and denied it within 24 hours. SHADY to say the least. The bright spot, their guy Zach was phenomenal. The others, not so much

Horrible moving experience

I hired WM Meyers Movers out of Itasca, IL, in 2020 to move my Chicago area home into storage for 2 years while my Charlotte area home was being built. I put my trust in the company that touted themselves as “official movers of the Chicago Bears”. At the time, they were not affiliated with Wheaton or if so, it was not communicated to me. Had I known I would have gone with another company as I give good credence to reviews.

Move in date was February 15th of this year. Many damaged items were immediately evident and in the subsequent days of unpacking more and more was discovered. Frustrating yes, but at that point I wasn’t too alarmed. Having made several long distance moves, I understand these things happen and why I opted for the best zero deducible insurance coverage offered. After thoroughly documenting everything with photos, receipts and descriptions, I submitted a claim for 16 items totaling $3,200. The claims adjuster upon learning that I had the damaged items repaired and discarded the broken ones immediately called out a excerpt from their terms of service policy stating that “they have the right to inspect and repair damaged articles”. A clause they used to absolve…

Incredibly incompetent company

Stay away from this organization. Our experience thus far has been a sad disappointment. From not showing up on the day of packing to not informing us about storing our property, to loading our property onto a truck with another customers property and then using a Uhaul to store the rest of our stuff until they could find another truck to come get it, to not showing up on the day of delivery, the list of failures goes on. Their customer service help line is not worth the time it takes to place the phone call. Highly incompetent. The leadership team for Wheaton is completely insulated from the reality that their company is failing their customers. I tried to contact higher management to resolve my problems but was always redirected to the dismal customer service line. We are currently sitting in our new and empty house for another week waiting on delivery. Sad outcome for us.

Moving company was ok, but not the best!

I read a couple of horror story reviews of long-haul moving companies so ended up using a local company (that had good reviews) that uses Wheaton as their trusted long-haul moving company. Everything was good, up until waiting for our things. There was good communication about the process and our things were packed up on 12/7. In our contract, the pick-up date 12/8 with delivery between 12/14-12/24. Our stuff was in storage for 2 weeks because there was a shortage of long-haul drivers, the holidays, and the previous week, our stuff didn't fit onto the truck. I was only kept updated about the status of our stuff after I kept on following up via e-mail and calls. Our stuff finally came on 1/2 - 8 days after the agreed delivery date as per our contract. The furniture wasn't really damaged (except one piece) and one of the movers wasn't wearing a mask (which I had to ask him to put it on). No items were missing, except some detailed parts. I asked for a discount because the contract was broken, but we never got one. Instead of calling me back, I got e-mails instead. Overall an ok company, but not the best.

Good with a few hiccups.

We consolidated from two houses into one and did not need/want to move most of the furniture from our house in Wisconsin to our already furnished house in Florida. So, there was less to move than you might expect. We knew that we would share a van with others. We were led to believe that our "stuff" would be loaded onto a van from our Wisconsin house and that van would go directly to Florida with a stop or two along the way. However, Stevens/Wheaton couldn't schedule the interstate driver. So, our stuff had to be offloaded into a Wisconsin warehouse and reloaded again when an interstate driver became available. We have a lot of fragile and expensive art so the unexpected loading, storage and unloading was worrisome but there was little that we could do about it since it was too late to find another mover. The best that we could do was to pay for extra insurance to better protect our artwork investment. Thankfully, all of our art arrived in good condition.

The other major issue revolved around unpacking. We paid for a heavy (~75 pounds) modern art mirror to be taken off our wall in Wisconsin and have Wheaton hire a 3rd party company build a custom wooden crate for the mirror's…

Deceitful and useless.

We were told that the estimated weight was overstated.  It was understated by more than 10% (which of course we have to pay for). We were told (before loading) that we had a 3 day window for delivery that we had to be present for.  After 6 days in a hotel and 12 days since loading, the delivery is supposed to be in 2 more days. We were quoted (in writing) that the maximum value of our shipment for insurance purposes was $75,000.  The driver tried to have me sign that the maximum value was $67,000. We selected $500 deductible insurance.  The driver tried to have me sign (and pay an extra $200 for) $0 deductible insurance.  Of course the cost of $500 deductible insurance was more than quoted. We were told that the delivery time was flexible.  More than 8 days after loading, the driver indicated that delivery would only be on the day he had chosen.  He also indicated that if we had a problem with it that we should speak with someone else and hung up. After speaking with the driver, a call for immediate assistance to the sales rep. has gone unreturned by anyone for 3 days. Since our belongings have not yet been delivered, we don't know the condition of them.  This company is the…

No communication and.

0 Zero is my rating DO NOT HIRE!!

My furniture and personal belongings were in storage for 34 months. Supposedly packed and stored by Wheaton which I found out later it was 8 + touring which is a subsidiary of Wheaton when it was time to move my furniture I was told my furniture will be moved Wheaton because they go Nationwide the day before my move I'm I found out that I've been moved by Belkins no communication from these people for 2-3 days after they pack my furniture supposedly I was supposed to be the first one the first stop they left North Carolina on a Tuesday it is now Thursday I get a call on Wednesday from Wheaton telling me that they will arrive at my house somewhere between 9 and 10 8:55 Thursday morning from Belkin stating that they would arrive at my home somewhere between 11:30 and 12 I asked them why was it so late the guy kind of blew me off and basically told me that's what time it's going to be unprofessional I called the corporate office spoke to someone there and of course there's nothing they can do I have been sitting here waiting for some kind of communication from them again I get a call from the corporate office now they have to call them to see what…

Moving quote

We moved from Washington state to Little Rock. We had the person come out to give us a number for moving she stated 8000 dollars. When we arrived the price increase to close to 13000. So our stuff is now being held hostage, we have been trying to make payments, but unfortunately that has not been working out as I have terminal cancer and we got hit by the tornado. We have tried to get loans, but because we just moved here and my husband has only been working at this job for a few months we can’t get a loan. We also had to buy new clothes, some kitchen stuff, beds, washer and dryer as I am on chemo and need to be able to wash clothes if it leaks.

All of this money that we had to use to get the stuff we needed could if went to pay on our bill if they were willing to help come up with a solution. Also to make payments I can only call, but that makes it hard as our phones are off due to having to find an alternate place to stay and having to pay for that. I’m just running into brick walls and getting nothing but threats from this moving company. I was also told that storage is costing us 500 dollars a month and that supposedly is 1/2 off until this month than what it is going to…

Worst moving company! Do not use!

Wheaton Worldwide/Bekins is the worst moving company! Do not use! They packed our furniture and it was all damaged in transit! Truck was delayed, the movers were rude, the customer service communication was terrible! I could go on and on.