Verified Moving Pros LLC

The absolute worst experience of our lives and I have no idea where to even begin. We were trying to avoid the stress of the move and to avoid taking weeks off work to do it ourselves so we inquired to this company. We needed moving services and auto transport. We’ll start with the moving company. We were told that the delivery of our items would be 7-10 business days FROM PICKUP and told them we needed it to be delivered the 5th or 6th of July. They told us they were okay with that and then scheduled us for the pickup a week and a half or so prior so that we could have that delivery date. We scheduled our whole lives around that date and I left my job weeks early just to get here and them tell us they could possibly not deliver until the 18th of July. They are now saying the delivery window starts the day you requested up to 7-10 days, which we were 100% told opposite, and have textual proof of. We have pets waiting on their enclosures and we now have to fork up additional money to stay in a hotel because we have none of our stuff, and have to rebuy our animals enclosures so that they don’t die. This is only the beginning of the moving companies issues however. When they arrived to pickup our items, we were told they were supposed to take pictures and videos of everything before and after loading and label every box with what’s in it. They didn’t. They were supposed to pack breakable items with protective material, they didn’t. We sat and watched them pack “air boxes” and put one or two items in a large box and close it up to take up more space. We were already quoted almost 10k for the moving service, and they charged us an almost 3k additional saying we took up more cubic space than originally thought. This would be okay with us if it were true, however we’ve personally made the move twice with the SAME STUFF nothing additional, with an 1100 cubic feet truck. They were saying we needed an additional thousand. They 100% took advantage and racked our bill up in which we can’t afford. We could literally hear our stuff being broken as it was going down the stairs (they also chipped CONCRETE STAIRS because they were going down the stairs so hard with the dollys). We told them a million times not to pack the items in the corner of the room, in which they did and one included an enclosure with live pets. They killed one of them and injured a few more and their entire enclosure was upside down when brought back. We know for a fact we could items being broken, and based on others reviews and pictures we know our things will be broken and they will do nothing about it.

We called the moving company today to ask when they were delivering just to find out they won’t deliver for possibly two more weeks and told them we have text proof of being told the delivery was the 5th. The man on the other line immediately started yelling and screaming at us and hung up. They refuse to do anything to help us at all and don’t care.

The auto transport: the first auto transport company had us scheduled for a certain day. We were never called like we were supposed to be and when we finally got on the phone with someone, they said the truck was overweight and the driver “decided not to choose our job” and moved on. They DECIDED not to choose our job and my car would just sit indefinitely without anyone telling us?

They arranged another auto transport and since we were already gone from the place we moved from, they told us to leave keys with the apt complex office and the driver would take care of the rest. We get a call on day of pickup and find out they can’t pickup unless we are physically present. We were able to work this part out with the driver of the truck thankfully, but does ANYONE know the correct answer or are we all just guessing?

Needless to say the broker not the moving company is giving any recourse for what’s happening and not willing to help at all. Now we are taking a loan out against our 401k so we’re not stranded on the side of the road.

PLEASE DO NOT USE THIS SERVICE IT IS A SCAM!!

Move size: 2 Bedroom Home Service cost: $11000

Working with this company has been a horrible experience, negatively impacting my mental health. Please read the reviews and reconsider hiring this company. This is my story...I was looking online for a moving company to move my belongings from Cape Coral, FL to Overland Park, KS. I received a call from a Verified Movers salesperson and I took the call. (Huge mistake.) I explained my situation and was assured that Verified would be able to perform this service. I told the salesperson (Paris) that I had never planned a move on my own and that I was not aware of the process. Without ever telling me that Verified would be acting as a broker or educating me on the timeline, I was assured my move could me done and I was quoted a price. I even asked if I would be expected to travel with the truck (like following in my car). I was told this was not necessary. I paid the deposit and prepped for my move. On the day of the move, my son in law asked the movers how soon the load would be delivered, as we were also making travel plans. He did not get a straight answer. I assured him that I used a reputable company and all would be fine; I assumed my stuff would arrive within a week. We arrived in Overland Park and I called to confirm a delivery time and day, as I was moving into an apartment. At this point, I was told that Verified was merely the broker and that I would have to talk to the moving company. I was also informed that there were all these random number of business days to consider, based on mileage. In the end, I waited 6 weeks for my belongings to arrive. I was given bogus stories: I was told it was loaded, not loaded, on the way, to be patient, etc. I had to pay rent at an empty apartment, while I stayed in my son's basement with one small suitcase. I did receive my belongings three days after the 30 day cut off. I was not reimbursed for the late days. I actually had to wait before writing this review, as I had to let the trauma settle. They deserve zero stars.

Move size: 1 Bedroom Home Service cost: $6000