USA Moving Group

I made my reservation 3 months in advance. Like the last review all they do is call call call till you pay your first deposit then you never hear from them again. I gave them a 3 day time frame to get my stuff. On the last day to get my stuff they said they couldn't make it, that they promise to come the next day in the morning. Later that day they changed it to the afternoon. Later that day they call back and say their phone isn't holding a charge and could they send one to my apartment. The next day comes and they never showed up. I had to move all my stuff myself. I still haven't received a refund for my deposit.

Service cost: $1195

This has absolutely been the worst company and worst experience for moving. There is a handful of ppl in customer service and they act nonchalant about your business. Received most of my items except one. For the past three weeks they've been sayings it's on it's way. Admit you lost it and pay me. The sales ppl are liars. How does the price increase by $1200 at pick-up leaving you no choice unless you want to lose the dep. Beware they hire ppl off Craigslist to help the driver move. How is that right? No one ever responds to calls or emails. Please report to the bbb. Also I have someone else's items. What company doesn't care to retrieve it.

Service cost: $29000

Extrmely poor experience.  Sales people were unhelpful and gave me false information multiple times.  The movers on either end were extrmely unprofessional and the delivery guys left me a whole in my apartment complex the size of a basketball.  The sales people are uninvolved after the contract is signed, leaving you at the complete mercy of the mover sceduler and moving teams.  I dd not trust the cost estimates at anu point and each group I asked questions to gave me different answers.  Overall, worst experience and I will not be returning my business.  Do yourself a favor and go another route!

Service cost: $3100

DO NOT USE THIS COMPANY.  I am going to vent for a long time but in short summary: I was lied to, I was mislead, I was unfairly overcharged, my delivery was constantly delayed, and no one at the company seemed to care or want to help.Dennis the sales guy will say all the right things, and give you an estimate that is competitively low.  Everything went wrong from there.  Despite what they say, USA Moving is a broker, meaning they contract out your move to another company.  The reason this is bad, is as your move happens, it is extremely difficult to get help because you are dealing with two companies.  USA moving is no longer really involved in your move, and you have already paid them most of the money, so they have no reason to help you.The company they contracted gave me a 4-6 pm pickup window and showed up at 10 pm.  The guy looked at my stuff and immediately upped my estimate 500 lbs ($400) but assured me everything would be weighed and if it was less than that it would be adjusted.  DON'T AGREE TO THEM UPPING YOUR ORIGINAL ESTIMATE!  If your move ends up weighing more, they can adjust it then.  We were also promised certified weight tickets.  We tried for weeks to get these, and the best we got was unmarked, undated, and with no location tickets emailed that claimed my stuff was 4000 lbs. (Original estimate 2100 and based on a generous  calculation no way my stuff was more than 2500).  Basically I believe my stuff was never weighed.  You are entitled to a "re-weigh" but they threaten you that you will have to pay if it is over the original estimate, and by the time my stuff finally arrived I had no desire to delay it anymore with going to a weigh station.  Delivery: my delivery date was delayed at least 5 times, and every time I had to call to find this out.   You sign a paper that says it could take up to a month to be delivered, and I understand that it basically depends on when my small shipment can be fit onto a large truck.  What was frustrating was all the false promises, with no follow through.  The operations and customer service people would assure me something would happen and even "guarantee" it would be delivered by a certain day. The problem is since the move is being handled by another company, USA Moving really has no idea when it will show up.  Contacting the contracted company was equally frustrating, because they could never find record of me since I booked through USA.I think most moving companies are tough to deal with, but I would suggest using one who handles your move directly.  Easier to deal with and more accountable.   I personally usually skip over the really scathing reviews thinking ok that person had a bad experience and is just being whiny.. well here I am being that whiny person.

Service cost: $2100

I had USA Moving Group transport some furniture to Texas for me. The price was very reasonable and everything went well. It took about a week or so to get my items. It would have been quicker if I drove it myself with a Uhaul, but I've been down that road before and would rather have someone else do the work for me. The price for these guys to do everything was almost the same.The estimate was spot on. I made sure to tell them about every single item that I was moving to ensure that the pricing was accurate. IMO they did a great job and the guys even helped me bring some furniture to the curb that I was trashing.

Service cost: $1900

USA Moving Group was eager to get my business sounding professional and promising a pick up date, an estimated delivery date of roughly 10-14 days max, and an estimate that might be reduced depending a promised weight-scale receipt. After making my initial deposit I was handed over to a sub-contractor who was 3 days late picking up the goods and then took 25 more days to deliver them after making 16 calls with different promises each call. I never received a weight receipt. I attempted several times to reach my sales rep at USA Moving Group, leaving multiple message. Not a single call was returned.

Service cost: $1448

My son recently passed away suddenly.  He lived in Queens, NY.  We called and spoke to Tom Kiernan, Sales and he assured us that the move would take place on the day we requested.  No problem.  My family and I had to travel from out of state to pack and get things ready.  We were called the day before and they wanted to move that day..We told them we were not ready.  Again, confirmed for the next day.  We confirmed the day and time later in the day.  The day of the move, serveral hours before they were to arrive, they cancelled and wanted to do it the next day.  We could not do it ..At that point we called USA Movers and cancelled the entire move.  Scheduled another mover.    I would not recommend these movers to anyone.  They are undependable and do not understand Customer Service.  Once sales gets your deposit and makes promises, you are at their mercy..I understand why the Better Business Bureau has received many complaints.  DO NOT USE USA MOVING FOR ANY MOVE REGARDLESS OF THE SIZE.  USA Movers refused to return our deposit.

Service cost: $1000

I would give USA Moving Group a lower score if it were possible. Like most of the other reviews the service was good until I gave them my deposit. They quoted the lowest price, sounded professional, and were easy to contact. The movers were nice, but did a terrible job with the move. They damaged almost every piece of furniture I had and left scratches and holes on the walls in my house. When my things finally arrived they told be charge and it was over double what I was quoted. I filed a claim for my damaged goods a year ago and am still waiting. I have to send several emails before getting any response and the responses are very unprofessional. They damaged thousands of dollars worth of my things, but agreed to only reimburse me $100 for the damages. They accidentally left me a box of items of someone elses property. I called immediately to let them know. They told me to just keep it or throw it away and that they were not worried about it. This is the first review I have written for any company as I am normally not the type to complain, but this company was so bad I do not want anyone else to have the same experience. Do not use this company.

Service cost: $2600