USA Moving Group

USA Moving Group was eager to get my business sounding professional and promising a pick up date, an estimated delivery date of roughly 10-14 days max, and an estimate that might be reduced depending a promised weight-scale receipt. After making my initial deposit I was handed over to a sub-contractor who was 3 days late picking up the goods and then took 25 more days to deliver them after making 16 calls with different promises each call. I never received a weight receipt. I attempted several times to reach my sales rep at USA Moving Group, leaving multiple message. Not a single call was returned.

Service cost: $1448

This company has to be the WORST in the business.
My items were picked up by some random company on 9/12, delivered on 10/10 with several MISSING items (my mattress, desk, and several boxes).

No one will answer my calls, emails, or voicemails.

The random movers doubled my quote and I had to pay an extra 900 to receive majority of my things.

If you want your things shipped across the country.. DO NOT USE USA MOVING GROUP! Walk them yourself before paying USA Moving Group.

Service cost: $2200

My son recently passed away suddenly.  He lived in Queens, NY.  We called and spoke to Tom Kiernan, Sales and he assured us that the move would take place on the day we requested.  No problem.  My family and I had to travel from out of state to pack and get things ready.  We were called the day before and they wanted to move that day..We told them we were not ready.  Again, confirmed for the next day.  We confirmed the day and time later in the day.  The day of the move, serveral hours before they were to arrive, they cancelled and wanted to do it the next day.  We could not do it ..At that point we called USA Movers and cancelled the entire move.  Scheduled another mover.    I would not recommend these movers to anyone.  They are undependable and do not understand Customer Service.  Once sales gets your deposit and makes promises, you are at their mercy..I understand why the Better Business Bureau has received many complaints.  DO NOT USE USA MOVING FOR ANY MOVE REGARDLESS OF THE SIZE.  USA Movers refused to return our deposit.

Service cost: $1000

I would give USA Moving Group a lower score if it were possible. Like most of the other reviews the service was good until I gave them my deposit. They quoted the lowest price, sounded professional, and were easy to contact. The movers were nice, but did a terrible job with the move. They damaged almost every piece of furniture I had and left scratches and holes on the walls in my house. When my things finally arrived they told be charge and it was over double what I was quoted. I filed a claim for my damaged goods a year ago and am still waiting. I have to send several emails before getting any response and the responses are very unprofessional. They damaged thousands of dollars worth of my things, but agreed to only reimburse me $100 for the damages. They accidentally left me a box of items of someone elses property. I called immediately to let them know. They told me to just keep it or throw it away and that they were not worried about it. This is the first review I have written for any company as I am normally not the type to complain, but this company was so bad I do not want anyone else to have the same experience. Do not use this company.

Service cost: $2600

Used this company to move from Ruskin Florida to Ashley Pa had to pay extra 1200 dollars , they were to disamble and reassemble at destanstion , they hired a fly by night company out of Ft Lauderdale Florida, the driver is also the dispatcher.. They broke glass top from kitchen table, should of got rid of them at that point.. When they finally got close to our house.. The driver hit a power pole.. Cops. Fire department..dot .. Well they impounded the semi holding my belongings..I had to rent a uhaul and get the wilks berri police to get my belongings,, They where paid to deliver and set up I n new house , they fid not deliver my furniture and boxes,,they still have over 65 tags boxes and furniture mother in laws sowing machine..and 2 laptop computers, They refuse to call back Iam going to get attorney to get belongings back and refund setup and delivery fee

DO NOT USE THIS COMPANY THEY WILL BRAKE SCRATCH AND KEEP YOUR BELONGINGS.

Service cost: $2400

Let me start by saying DO NOT USE THIS COMPANY FOR YOUR MOVE. I was overwhelmed with trying to determine the most cost effective way to move and then store about $2500 worth of furniture and personal items a distance of approximately 500 miles. I wasn't moving an entire house full of items, so I didn't want to spend a lot of money.  Moving myself was not an option.  When I contacted this company, my salesman Tom was very nice and reassuring.  What I didn't understand, and what they failed to explain to me is that USA Moving Group is a BROKER; they do not actually move your items or store them.  They scheduled my move with an even slimier, less ethical company by the name of Moving Express & Storage out of Passaic, NJ.  DO NOT USE THIS COMPANY EITHER! The problem is, however, you don't know who will be conducting the move until they show up on your doorstep. The movers showed up on the day of the move and wanted an additional $75, claiming that my quote for a move from a second story unit only covered 7 steps. Since my unit was on the second level of my building, and it required more than 7 stairs to reach the second level, that was going to be extra.  This was of course after Tom quoted me a price based on my unit being on the SECOND FLOOR of the building.  (Tom didn't mention that he was quoting me the "hobbit price", and that in hobbits' houses, it only takes 7 steps to reach the second level). Also, I failed to include one item in my pre inventory (a framed picture), and the movers wanted to charge an additional $20 to move that despite the fact that I was way under the minimum weight.  Of course, I knew that I would also get dinged for the non-Hobbit extra stair charge of $75 on the delivery end. Only after threatening to cancel the move (which would have meant I would have lost my $290 deposit), did the movers relent.  When I called to complain to USA Moving Group, of course Tom wouldn't take my calls, and their "customer service" team would not return my calls.  After calling them maybe 10 times, I finally got through to someone by calling from a different phone number they didn't recognize.  This person assured me that I would not be charged the $75 on the back end.  Problem is, the movers won't deliver your items off the truck until you pay them, so guess what? - since I'm as tall as Gandalf, I had to pay the extra $75.  Also, forget about scheduling your delivery on a specific day - they have the right to take up to 21 extra days past your "earliest possible delivery date" to deliver your goods.   Several items were delivered broken, and several items were missing, to the tune of about $250 in lost or damaged items. But I have no recourse because I am only insured up to .60 per pound. To get full replacement cost insurance would have cost another $250 on a move that was already costing $1000. The movers gave me a 24 page pamphlet entitled "Your Rights and Responsibilities When You Move" when they showed up, but it was moving day, and I hadn't set aside any time for reading.  Read this book before you schedule your move!  That way you will understand in advance all the ways these slime bags can screw you.  .

Service cost: $1090

Anyone interested in a class action suit against this company? They have stolen and lied to  many innocent people . We were taken by their lies , and money stolen from us. They never made the move they were paid for. It's time to pay the pepper USA MOVING GROUP. EMAIL ME IF INTERESTED  It's time this stops
After reading the many reviews concerning this company I am surprized that they are still in business.
After taking our monies, and lies given to us  they will not even respond to emails or letters from the goverment agencies.
Please do not trust this company, .  .

Service cost: $1994

They only allow good testimonials on their page and direct you to a phony site for other "good reviews". I was having trouble finding a good company and ended up with the absolute worst!! They lie about how much they charge. The estimates are lies!! I was overcharged by $850 and they keep giving me the run around!! I keep getting passed around to different people. they are just a contract agency who has the worst communication. They never called when supposed to.

Service cost: $4670