USA Moving Group

Moved 1 bdr apartment from Ohio to AZ. Estimate was around 50% of other moving companies. Scheduled 2 days window for pick up. Coordinator contacted me 48 hours prior and provided me with driver phone #.  driver also contacted me on the day of pick up. Crew was on time and professional. During the walk through they determined that price would be bit higher than estimate (150$), which was fine with me since I did not list some items. Delivery was within agreed dates and without any problems.

Service cost: $1650

Lies and deception from the beginning. Tom Kiernan promised me everything I wanted to get me to sign with them. After I signed the contract, he disappeared. Refused to reply to emails or voice mails. Nothing went the way I was told it would. First he said USA Moving Group wasn't a broker. Wrong! The company they contracted out to charged me for something not on my original estimate. I argued that it wasn't needed but ended up having no option. Both USA Moving Group and Unique Moving promised me next day delivery. I have Multiple Sclerosis and Degenerative Disc Disease in my lower back so having my bed and furniture right away was beyond important. As of this review, I've been sleeping on the floor for 5 nights and who knows how many more I will have to. After threatening to report my items as stolen because I can't get a delivery date, I was given a # for a dispatcher and of course had to leave a message. I told them the same. I need a date and time or I'm reporting my items stolen.
This group will tell you anything you want to hear to get you sign with them.
Run fast.

Service cost: $1300

This company has to be the WORST in the business.
My items were picked up by some random company on 9/12, delivered on 10/10 with several MISSING items (my mattress, desk, and several boxes).

No one will answer my calls, emails, or voicemails.

The random movers doubled my quote and I had to pay an extra 900 to receive majority of my things.

If you want your things shipped across the country.. DO NOT USE USA MOVING GROUP! Walk them yourself before paying USA Moving Group.

Service cost: $2200

Salesman was very consistent in calling me and returning my phone calls until he got my deposit, then he disappeared. The "customer service" people who have followed up with me since have been unconcerned with my problems. The movers (who were nice) showed up 6 hours late, worked until 3 in the morning and left with approx. 5 hours of work left to do (according to them.) It is now 3 days later. We are closing on our house tomorrow and it is still full of 1/4 of our belongings and we are in temporary housing 4 hours away. This could really mess up the sale of our house. I do not trust this company.

Service cost: $5500

This company was so bad, I'm embarrassed that I even used them. I should have been more careful. The initial salesperson is pure genius. He is so good at his job they should triple his wages. He's smooth and sucks you right in with all the right answers and promises. After you commit and send in the first payment, it's all down hill after that. They were two days late for pick up and literally left me sitting waiting for them. They finally arrived in a rented Penske truck with two guys, and only one spoke broken English. They wrapped my stuff up really nice, which I was impressed with, but I was still such a fool to trust them with my goods. They were supposed to meet me in SC three days later, from Mass. I called and called and they finally called me on the sixth day and gave to a wide time frame when they would arrive. It was really unprofessional and shady. I was actually shocked when they did actually arrive. I counted my blessings and watched as they unloaded everything into storage. Once I got my stuff to my new home, I started noticing things were missing. Then I noticed a lot of things missing. I started calling the contact person and the company and nobody ever called me back. Of course not! I finally gave up. DO NOT go with this company. I'm so angry because as weeks go by, I realize more and more of my favorite items are gone. It's takes you a while to notice because they don't steal everything, just certain things, and by the time you notice, it's too late. THIEVES!

Service cost: $1500

Warning! This company is horrid. They don't deserve the one star I'm giving them. This company should not be in business. From the beginning, the process started out swimmingly. Jason , the sales rep, is a master at his job. I bought his bit hook, line, and sinker. He was professional, and courtesy. They gave us a great rate with our move. Then the fun began. They arrived a few hours late to pick up everything and litterally spent hours trying to figure out what was to be put on the truck first. I drove to Texas and the delivery was promised to be there within seven days from pickup, despite the contact stating they have 60 days to deliver ghee items. I arrived in Texas on June 30 and did not received my items until the third week in September. Not to mention by furniture was delivered, mangled, torn, busted, dented, chipped, scratched, and mitigated. And of course, when going through the claims process, they informed me that it could take up to 120 days before the claim could be settled. Needless to say I'm dealing with the, still and have not been paid for the damage nor compensated for being late. Whatever you do, DO NOT USE THIS COMPANY. I recommend paying a little more for a more professional company, one who will deliver your belongings in one piece. They're liars and thieves. I regret the day I ever signed the contract with them. Oh, and by the way, they recently (Ocotber 27, 2014) received and F rating from the Better Business Bureau. That should give you a good indication on the quality of this company. .

Service cost: $3000

They sell a service they don't deliver on. The entire process was broken from the beginning. The first issue started prior to pick-up when I was told I would receive a call from the mover/contractor 24 hours in advance. I started calling customer service the day of the move, because no one had called me. It took 4 phone calls and 4 hours to get an answer. I finally received a call from a driver/contractor that had just been given my move. He said he would be there in 1 hour, he showed up and didn't know he was packing breakables and pictures. He didn't have the materials, so I went to buy them to speed up the process.  The salesman (Dennis) is good at selling a bunch of promises they can't deliver on. The contractor they hired for the move was nice (Tracy) but he contracts for a bad company. Save yourself stress and frustration and hire someone else. .

Service cost: $1600

This company is ridiculous. they will call you day after day to make their company sound amazing. After the take your deposit they are impossible to communicate with. I have sent 6 emails all of which have not been replied to. I even stayed on the phone with Sam in dispatch who confirmed he received my email and he set the expectation that he would respond within 24 hours. to no avail.. NO RESPONSE!

The Company provided a quote with an understanding that if my packages were over the estimated weight I would pay a dollar amount per pound. They're promised a storage facility at my destination until we found a place.

When the movers arrived they did inventory and recalculated a new estimate. This estimate was a take it or leave it quote, which is not what I agreed to. They offered that I take the new quote of risk taking it to the weigh station where the price may be higher.

The movers also revealed that they have up to 21 days to deliver my items to my new home. AGAIN nothing that was discussed previously.

I am now out over $700.00 because this company fails to take ownership of their false expectations.

DO NOT TRUST THIS COMPANY.

Service cost: $700

Used USA Moving Group for a move from NC to MA. Everything sounded good on the phone during the quote stage. The move was supposed to take 3-5 days. They explained how the process should work and said the sales person would be our single point of contact. We paid for a specific weight of items.
USA M.G. subcontracted the pickup to some other company. While I was upstairs with the movers, the foreman found my wife downstairs and tried to get her to change the contract to a by-volume style for nearly twice the agreed price. They told her we had so much weight that the by-volume price would be cheaper. Luckily, I had weighed all of my items and knew the total weight was just under the contracted amount.
Then we were informed they didn't have an empty tare weight on the truck like they were supposed to.
They were to call us from the road in a couple of hours with the full weight, and then weigh the empty truck after dripoff (i.e. when I can't verify either one). Since they already had my stuff loaded up, I didn't have much of a choice.
Now it is 9 days after pickup and we still do not have our stuff. It was offloaded to a storage facility in NJ without informing me. It has been sitting there for days. USA Moving Group, the pickup movers, and the storage facility have all given me revised delivery times and promises for updates that never happened. Now none of them will return my calls. I am likely going to have to contact the Better Business Bureau, law enforcement, or a lawyer just to get my stuff back. And I still have not been given any info on what they claim the weight is.

Service cost: $1900

DO NOT USE THESE MOVERS.Contacted USA movers and received an estimate from Dennis. On date of pick-up, movers showed up and immediately began saying that the estimate from Dennis was purposely low to get my business. Driver stated estimate would go up but couldn't tell me how much until they started loading items. After every item in house was wrapped and about to be loaded, driver issued new estimate which was $1900.00 higher. I began calling Dennis immediately, and 5 days later I can still not get an answer from anyone involved with company as to final price or when I will receive final weight of truck or date of delivery of my items. If they resolve this I will update my review, but as of now, I firmly believe I am being scammed by this company and would not recommend anyone do business with them.

Service cost: $1900