US Household Moving & Storage

Deeply professional company and overall experience. They have been able to completely and utterly satisfy my family during this moving experience. Nothing has been unaccounted for. Their approach has been hands on, communicative and transparent, which has made us feel comfortable and inclined to believe that we're dealing with a group of professional, experienced movers. Based on their actions, we have no reason to believe that they are highly experienced and in it for more than just the money. Well done on this move.

Move size: 3 Bedroom Home Service cost: $4300

Our move was complex because we had many moving partsa and ALOT of stuff for a three bedroom home. I have expensive muscial equipment that needed to be changed with urgent care and US Household Moving did not disappoint in this regard. First of all, they gave us a fair shake with a reasonable price and assured the safey of our belongings.

After the delivery once ive checked all the stuff I must say that they really did keep their word. For me, a word is bond so they have five stars in my book. I would use them for another move for sure!

Move size: 3 Bedroom Home Service cost: $5900

His company is a broker and will double your initial estimate. They will also not charge based on weight, but rather cubic feet (waaayy overestimating size) and will not allow you to remove items once you estimate. Below is a complaint I sent to the company a month ago and they have since ghosted my emails and ensured they don't pick up my phone number. Please utilize a better company that owns and operates its vehicles.
There were some issues with our move from Rochester to Orlando.
I spoke to Michael Ross at the end of April about how the moving process would work. He told me that US Households was reliable because they only used weight as a factor and not cubic feet. He said that companies that used cubic feet were trying to rip you off. He then said that US Households only uses trucks that do not switch, meaning that everything stays on the same truck. He estimated me around $2,000 with what she gave him and what he estimated as the box amount. Then, I called to confirm everything, and he brought the price up to about $2,800, because of the weekend we picked. He assured us that this price is the very high end as they estimate very high per weight and that this would go down. When we called to confirm the final box numbers, he increased this to $4,000, saying that the box number and buffet table was added to this.
The movers arrived after 9pm on 6/1. Then, when they got there, I asked for the weight ticket. James, the main mover, said that they do not do weight only cubic feet unless it was a military move. I tried to tell him what Michael said, but he said that was not true and to call US Households. I called the service desk multiple times and Michael, and no one picked up. The service desk had a hold message that made it seem as though they were just busy, but no one called us back, even though we left multiple voicemails that this was urgent. Still, no one has called us back to this time. We had no choice but to let them take it.
Then, they said that the price would be over $4,700 because of the amount of stuff. He said this before even trying to get it into the truck. Which means he did not know how much cubic feet we would be using. He then charged us for 2 mirrored objects, $95 each. This dollar amount was NOT mentioned in our contract. He also told us he would probably have to switch trucks. When I told him Michael said they can't, he said this was a lie.
This $4700 amount is drastically higher than what we believe it should have been, as this number was given before the space in the truck was measured (per James' way) and the fact that this was supposed to be weight and was not. The items Michael calculated was highly overestimated, which makes us believe that this should have been in the $3,000 area. I also paid $1,318 to the moving company via check, which was based off 50% of the remaining $2,636 that is due to the company prior to/at pickup.
The moving company came to deliver the items and there are additional problems we ran into. When we spoke with Michael, he stated that our belongings would stay in the same truck it was picked up in. This was incorrect, as the truck that came today was not the same. In addition, the company that picked up our belongings was moving express and storage Inc. When the truck arrived today, the company was Ada moving and storage. Ada, the owner, showed us a video of the warehouse the items came from and stated how disappointed and shocked he was at the disorganization.

AGAIN, I HAVE HEARD NOTHING BACK AND AM OUT SEVERAL THOUSAND OF DOLLARS.

Move size: 2 Bedroom Home Service cost: $5000

Paid $1200 and they came with a rental 10 feet truck instead semi truck. also did not pick up my stuff at all and please read this on your contract before signing:
CANCELLATION OF SERVICES: AS THE CUSTOMER, I AGREE TO PAY THE TOTAL CHARGES FOR MOVING COORDINATOR SERVICES TO BE PROVIDED BY US HOUSEHOLD MOVING & STORAGE. I UNDERSTAND THAT MY DEPOSIT/FEE REPRESENTS ONLY A PORTION OF MY TOTAL ESTIMATED SERVICE CHARGES. DUE TO SCHEDULING AND ROUTING REASONS MY DEPOSIT/FEE IS NOT REFUNDABLE. I UNDERSTAND THAT IF I CANCEL MY MOVE, I AM ONLY ENTITLED TO RECEIVE A CREDIT OF MY DEPOSIT FOR FUTURE INTERSTATE MOVING SERVICES TO BE USED BY THE ACCOUNT HOLDER WITHIN A 12 MONTH PERIOD FROM THE DATE OF CANCELLATION. I MAY CHANGE MY PICK UP DATE, OR PLACE THE MOVE ON HOLD AT LEAST 7 BUSINESS DAYS (SATURDAYS, SUNDAYS AND HOLIDAYS NOT INCLUDED) PRIOR TO THE PACK OR LOAD DATE (WHICHEVER APPLIES) LISTED ABOVE. IF PICKUP IS REFUSED BY CUSTOMER FOR ANY REASON, THE DEPOSIT IS FORFEITED. ALL DEPOSITS WILL SHOW ON YOUR BILLING CYCLE AS US HOUSEHOLD.


ESTIMATED PICK UP AND DELIVERY SCHEDULE: All pickup, load and/or delivery dates are only estimates and are not guaranteed. US Household Moving & Storage. will not be responsible for loss or damages incurred by unavoidable delay. US Household Moving & Storage will act on the behalf of the customer in resolving any claims or delay issues with the carrier. There are absolutely no guarantees made, expressed or implied regarding pack, load and/or delivery dates. IF PICKUP IS REFUSED BY THE CUSTOMER FOR ANY REASON, DEPOSIT IS FORFEITED. The date indicated as “1st available for delivery” is first date of the delivery window and not the promised delivery date. All estimated time of arrivals are subject to change depending on many factors such as traffic, weather conditions, unforeseen mechanical problems or unexpected delays.

Move size: 2 Bedroom Home Service cost: $1200

DO NOT USE THIS COMPANY!
What they said would happen:
The moving truck will be weighed before they get to us. Then it would be weighed after our stuff was in it. We would be given weigh station receipts so we could see the weights and pay by weight. The movers would be coming from Arizona and they would call me the day before to give me a time. I gave very specific details about what we had and they estimated 1300 cubic feet of stuff.
What actually happened:
They never called with a time. I had to call them. The movers that showed up came from L.A., not Arizona. When the movers finally showed up, they had a truck that was too small and half full of someone else's things. They DID NOT WEIGH the truck. They had just gotten the order that morning and were told it was a small move. It was a three bedroom town house. They wanted $5k ON THE SPOT to bring a different truck. They said we had 2600 cubic feet of stuff by the looks of it. TWICE what we estimated?!?! I told them thanks, but no thanks. Nothing you promised was delivered. We rented a 1600 cubic foot truck and ALL of our stuff fit. They wanted to charge me for 2600?!?!?!
They are almost impossible to get a hold of, blaming the busy moving season. I guess they don't adjust their staff for seasonal needs and instead leave the customer calling over a dozen times just to get a hold of a person. Our deposit was non refundable. Google the company and you will see enough similar stories to make you never want to use this company. STAY AWAY!

Move size: 3 Bedroom Home Service cost: $15000

These people are horrible. I can’t believe I actually did business with them. I’ve never been so consistently lied to in my life. Yes we got moved with just a broken lamp and a few scuffs on the sofa but it was absolutely awful dealing with these people.
Just get a Uhaul and pay temps or your friends to help you. It will be cheaper and you won’t have to deal with this den of thieves.
I don’t know how they even get people to work there. They should be ashamed of themselves for the lying and for the way they treat other people. They will get their due one day.Hell is not hot enough for some people.

Move size: 1 Bedroom Home Service cost: $1800