US Household Moving & Storage

This is hands down, without exception, the. worst. company. I have ever had the excruciatingly painful displeasure of working with. And I'm not even done yet. I'm just so frustrated with them I had to start here.

The short version, for those in a rush: They lied at every step of the process, took no responsibility for actually getting anything done, deliberately misrepresented their costs and obligations, and can't answer basic questions over the phone. And so far they're days late with delivery.

The more detailed version:
At the beginning of August, we were looking for movers from Boston to Irvine, CA so we got a few different quotes. Theirs was the best, and included the pickup and delivery days we needed. The guy on the phone made a big deal about how "the spot on the truck with those dates will only be available for another couple of hours," so after checking around, we signed. Pick up the stuff in Boston on the 2nd, drop it off in California on the 12th. They gave us an estimate for how much it would cost based on the square footage of our apartment and how much furniture we planned to take.
Then, on August 30th, we spoke to confirm the estimated number of boxes.
USHH: "Just confirming our pickup for noon tomorrow."
Me: WHAT? No. You're coming Monday.
USHH: "No, due to the hurricane in FL, we're planning to come pick up your things tomorrow."
After 90 minutes on the phone I got it through their thick heads that my things weren't packed, I had no permits for the day they wanted to come and therefore nowhere to put a moving truck, and there's no reason a storm in Florida should affect a truck in Massachusetts. They agreed to come Sunday. Fine.
Then, the estimated cost was MORE THAN TWICE what the original broker had said. They didn't tell us this until after they had all our stuff packed in a truck, of course. Apparently USHH doesn't use the same metric as the actual moving companies they outsource to. Because that would make no sense. The head mover (who contracted with USHH, he didn't work for them) told us that the prior day he'd loaded someone whose costs turned out to be FOUR times their estimate. "Happens all the time."
When we got to California, we expected to meet our truck. We called: "Actually we're coming next week." No explanation, no apology, no mitigation. We're just without our clothes, dishes, furniture, and important documents until they decide to show up. Then when we try to call and confirm THAT date, the earthworm-brained people on the phone can't answer simple questions like "where is the truck" and "how do I contact the driver to confirm delivery." To put icing on the cake, we told them the name of the guy who'd offered our contract with the correct date and were informed "uh..he..doesn't work here anymore."
I am so furious with this company I don't know what to do with myself. I'm halfway to reporting them to the BBB. I hope every experience their managers have is as painful and frustrating as this one but I expect it's more like a Scrooge McDuck situation where they screw people who are already in a stressful situation and cackle with glee. Don't EVER go near them.

Move size: 2 Bedroom Home Service cost: $7000

US Household Moving & Storage states in their contract that “There are absolutely no guarantees made, expressed or implied regarding pack, load and/or delivery dates.” HEED THIS WARNING. Despite any guarantees or promises made by their sales people or representatives, this is not a company you want to deal with during such a time-sensitive and demanding time as a big move. It is also important to know that “US Household Moving” is not a moving company. They are a broker company who will contract a moving company for you, and then will take no responsibility for any mistakes or breeches of the original agreement. And when they ultimately fail to deliver on the contract days later, they will refuse to refund your deposit, and point out that “there are absolutely no guarantees made.” You would be much better off renting a truck from Penske and packing, driving, and unpacking it yourself. You will likely have to do this anyways (as I did) but at least you won’t be out a very costly and worthless deposit.

Despite a very specific pick-up date and time, which was then back-pedaled into a two-day pick-up window, my family was on the fourth day by the time I cancelled, and there was no end in sight. US Household took an original inventory of 30 boxes, failed to update their records when we updated to 40 (and paid an extra $50 for it) but it doesn't matter anyways because a truck showed up with only 10 boxes on the order form on day 3, which I had to send away.

They say in the contract they will advocate for you, the customer, in case of a miscommunication like this mixed up inventory count, but then they also say that the customer must work directly with the moving company, which is impossible because the company refused and would only work with the broker (US Household). Then US Household refused even that responsibility in the contract when representative Deborah Fox told me "I don't have time to chase them down all day" on day four. Every piece of the contract is designed to allow US Household to escape any responsibility, and the only thing that's rock solid is that they get to keep your deposit when they fail to deliver on any services they claimed to provide. This company failed to uphold their part of the bargain plain and simple.

Ultimately, I’m out my $855 deposit, which US Household refused to refund despite a total failure to deliver on services. I honestly believe that their business model is to collect non-refundable deposits and then fail to deliver services in order to keep the deposits without having to complete any work. This company is just a legally protected scam. DO NOT do business with US Household Moving & Storage.

Move size: 1 Bedroom Home Service cost: $855

I WOULD LOVE TO KNOW WHO THE OWNERS ARE!
i just want my truck load of items, US moving and storage was p/u my items was 8/15/19 this company funneled out my move to another company Trullia relocation, they have blocked my calls. I have paid these people about 3k so far. they called today and told me there's another delay the truck broke down, I want my items as promised last week.I was told I could pay the remaining anyway I wanted to, but now Trullia wants more cash or postal money orders not bank money orders. told them I have the remaining that is due in cash at the bank.. the russians have my items, I have PTSD AND HUSBAND IS 82 WAS PLACED IN ER AS OF 8/27. I can not handle this anymore delay after delay, not what jon williams described to me as a company. of course at this point Trullia in NY has blocked my number and US household won't return my calls. I was told my items would be picked up by people in uniform and it would be a company truck. IT was russians in a rental truck none of this happened.its been days and just one excuse after another I WANT A REFUND HORRIBLE. I BURN CANDLES FOR THEM THEM BURY THEM.

Move size: 2 Bedroom Home Service cost: $5000

Hands down a HORRIBLE broker. Made tons of promises, guaranteed low rate, said they could take all items we listed and then proceeded to book us the most sub-par piece of crap moving company they could get. We had items flat out STOLEN in our move, about 40% of our items are damaged, not delivered or broken. All that is after they showed up 8 hours late for pick up and then delivered 10 days after they were supposed to, not to mention being told upon their arrival that they couldn't/wouldn't take items that were never mentioned in all the pre calls. They were all great service through getting booked and paid, and then POOF! US Household basically told us that once the movers came they were no longer involved so good luck. Will NEVER use them again. No matter how great they sound on the phone if you need to move, book direct with Mayflower or United. You will save a ton of headache and money just getting it done right.

Move size: 4 Bedroom Home Service cost: $14210

We moved from NH to Fl last August. They subbed out to another company Boost Express Van Lines out of NJ, which we didn't know until Boost finally showed up after calling US HOUSEHOLD MOVING to let them know no one had showed up for over 2 days and NO PHONE calls for our move. We were told and quoted for $4, 000

Thomas Thunder

888-519-5448

Moving Coordinator

US Household Moving & Storage

888-519-5448 Ext. 117

Thomast@ushouseholdmoving.com

Http://ushouseholdmoving.com

US household never showed on scheduled date and no one returned call from USA household. Long story Boost arrived late another day (again no phone call), hubby had to be out of house, a whole night mare of no returned phone calls, jacking up the price, being told our things would be delivered to FL and stored in FL, but were stored in NJ without our knowledge until FINALLY someone answered our phone messages, USA said it wasn't their issue since Boost picked up things (which we had no idea Boost was coming), Ultimately we moved and did not get our things until 7 weeks later (some broken, many things missing). Had to rent a Airbnb as all our belongings beds, dishes, furniture was on the truck. USA tells you one thing passes it on to another company and then they jack up the price. Our move cost us 3 times the quoted amount and NO ONE came out to access our belongings prior to the move. BOTH COMPANIES are scammers!!

Move size: 3 Bedroom Home Service cost: $12000