US Express Relocation

I recently moved from Alabama to Charleston South Carolina. I'd read all the horror stories about movers and even some poor reviews of US Express. However, the reviews couldn't be more wrong. John and his company stand alone in giving attentive and detailed customer service and professional moving services. I received all my belongings without damage and within the time allotted by our contract. During our initial conversations John assured me that his company would do a wonderful job for me. All these assurances were met and exceeded. Moreover they went out of their way to keep their services affordable and very competitive in the current market. Call U.S. Express Relocation and you will receive excellent service and a less stressful move.

Move size: 2 Bedroom Home Service cost: $2680

DO NOT USE THIS SERVICE IF YOU'RE ON A TIME CRUNCH AND IF YOU NEED PEACE OF MIND! My furniture was picked up in GA on 7/8/2019 and I was given a drop off window of 7-10 days in CA. After the 7 day mark, I called in for a status update and John gave me the run around saying to check in closer to the 10 day mark. I call on the 10th day and they reveal to me that my furniture hasn’t even been loaded onto a truck and is still in GA and to expect it the weekend of 7/27/2019! An entire 3 weeks! Double the time that I was promised! I am paying an extra week and a half in storage because they were dishonest. When I confronted them about the lack of professionalism, John “assured” me that he would take care of me. Obviously not. Don’t waste your time and effort and don’t give these people your business.

Move size: 1 Bedroom Home Service cost: $3400

This review may change your mind on Using US Express Relocation. Below are the facts (no emotion, just facts) My summary is that Us Express Relocation is:
1. Not reliable (2 days instead of 1)
2. Incompetent ($8046 wrong in their on-site estimate)
3. Dishonest (never got the $750 discount)

The only positive I can say, is that the actual people picking up the boxes were great. The rest….not so much

1. Incompetent: John and Ben visited my house. John came twice. Original quote $12227.05. After loading the truck on day 1, they increased the quote by $8046. So, although they visited onsite, told me they were experienced in quoting, they were wrong by $8046 (65%). And waited to tell me once the truck was 92% full.

2. Incompetent: they said this would be a 1 day pack. It took two days.

3. Not Reliable. John said they would be there between 8-9. Ben told me 9-12. Actual arrival just before 1pm. ZERO curtesy call about being late. The truck only arrive after 1:30pm
4. Not Reliance: at destination, told they would deliver July 12. Actual July 13.

5. Dishonest. Meritt (apparently CFO) indicated before packing second truck on second day that he would provide $750 discount if volume was 14 CF. He said “I am looking you in the eye. I will take care of you”. Never received discount.

6. Dishonest. John said “we will have to packed even if I have to come pack myself”. Only to find out later, that he was actually driving to the Carolinas. The packing was in Atlanta.

Most annoying aspect. This is my 4th interstate move.. US Express Relocation was the worst moving company expreience. The most annoying aspect, is they kept saying “I know moving can be stressful”. It was only stressful because of US Express Relocation.

If you choose them….good luck….

Move size: 4+ Bedroom Home Service cost: $20046

After speaking to several moving companies and getting prices on my move to Los Angeles California. I selected US Express relocation mainly because of the thoroughness of the sales reps at the company. They were completely transparent with me and told me everything about the move and how my prices were subject to change if I didn't do what was required of me. They allowed me to update my inventory list numerous times and talked me through the packing responsibilities which were required of me. I received nothing but honesty from John and his staff. The move turned out to be a overwhelming success and I would definitely use US Express relocation for any moves that I have in the future.

Move size: 2 Bedroom Home Service cost: $4500

Us Express Relocation charged me extra fees on delivery and pick up of my items which were not previously discussed. On 6/10/19 I agreed to work with US Express relocation to facilitate my move from Nashville,TN to Lewisville, TX under job number A627395 for 1600. This 1600 included a stair fee and elevator fee which were discussed previously by John the sales manager that handled my order. On 6/19/19 my items were picked up from my residence by US Express Relocation. Upon entry to my home, I was told that I would be charged a $75 warehouse fee. The driver even said it was a hidden fee that could be found in the back of the contract. He pointed it out. On 7/2/19 my items were to be delivered to my new residence. The movers then told me that I have to pay $150 for an additional stair fee to the $75 that I already paid. I told them at booking that my apartment was on the 3rd floor with stairs and was advised to pay the $75 fee just in case. I obliged. Then I called the manager at US Express Relocations, John, and he told me that I get one stair flight free, I paid $75 for another and would have to pay $150 more because I'm on the third floor. I explained that he did not discuss this with me and that I would be reporting this practice to the BBB and he hung up in my face.

Move size: Studio Service cost: $1825

I hired US Express relocation to move me to Plano Texas. This was a last-minute move due to a employment relocation. John was very helpful in talking me through the relocation process. the movers showed on time and works very diligently and got the job done efficiently and quickly. The price ended up being about 10% more than quoted because I didn't have time to finish my packing and the guys gladly help me out with the packing. I would definitely use this company if I ever relocate again.

Move size: 3 Bedroom Home Service cost: $3250

I hate to write reviews, and it’s very rare that I do in fact; however, I’ve been waiting on my furniture since August 10th when I moved out of Atlanta, GA to New Jersey. I had an agreement that I would ONLY be able to receive my stuff on the weekend due to my work schedule at the time. US Express asked if they could deliver my stuff to New Jersey the following Wednesday after they were ‘completing a job in Virginia’, I subsequently responded saying that I can only do Saturday/Sunday and they mentioned that it will be unlikely because they were doing a job in Vermont during that time. A few weeks had gone by and I still hadn’t heard from US Express, so I decided to call them and ask if I can change my address to my apartment in New York (this was August 29th) since the only reason I wanted my stuff delivered to New Jersey was so that it can be held in storage until moving into my apartment on September 1st. After calling one of the “delivery guys” named Sean, he said that he was busy and would return my call afterwards. It was Tuesday September 3rd and I hadn’t heard from him since Thursday August 29th, and I’ve been getting the complete run around. Currently my valuables (e.g., clothing, bed set, books, etc.) are being held hostage – they wanted to charge me an additional $800 to change my address from Millburn, NJ to my place in Manhattan (roughly 35 mins away) to cover storage, which is absolutely baffling as they were the one’s who couldn’t deliver my stuff due to their schedule. The unprofessionalism I’ve experienced using their service has been absolutely egregious and I wouldn’t recommend this place to my worst enemy. They’ve had my stuff since August 10th and I’m currently sleeping on the floor because I have no furniture nor any other belongings. I asked Jessica, one of the workers who answered over the phone, to email me the paperwork and receipt that I had signed on August 10th, and she mentioned that she doesn’t have it and that she would reach out the delivery guys who packed my stuff since they have it, which is another sign that this place operates with an unmatched level of disorganization and unprofessionalism. Lastly, they wanted a $200 deposit the form of a credit card payment, the first half of the payment in cash, or a 10% extra fee for using credit (obviously this disincentives one to pay with card), and the last half could ONLY be paid in cash once the delivery is completed (huge red flag!!).

Update: I received my stuff after paying the balance on the receipt following at 2 hours of arguing with the delivery guy. There’s no way I was paying an additional arbitrarily determined amount of $800 on top of my ~$600 balance. I received my belongings and they had broken my bed frame (the wood was split) and my dresser mirror was shattered! You get what you pay for, the reviews don’t like. I wish I would’ve looked before they contacted me like sharks after I did a moving quote online.

Move size: Studio Service cost: $1400

Moved from Phoenix, Arizona to Atlanta,Ga

We had spoken and researched the ones we considered..but this was a big decision for us and what we aere reading didn't at all describe them at all..nearly all but demanded we sign on now (one time offer type) or quote would be more. We were moving to take cal of my husband mother and this is what they do? Then I get a call from John and after speaking to him I knew we had found the needle in the haystack of movers. He didn't pressure me and listening to our situation actually saved us almost $900..he even gave me his personal number in case I had any questions. During the actual move Ben kept us up to date the whole way..came on the day promised..and the 3 gentleman who unloaded the truck were very professional. when everything finished and I was told my balance..it was even LOWER. they adjusted for the items I didn't bring after all. John, Ben and his team have been a blessing in our lives and made a tough time bearable..Thank You US Express!

Move size: 2 Bedroom Home Service cost: $2281

We had many moving companies to consider but after speaking with John we new this was the company we were looking for. He made himself available anytime we had a question..even at 11pm on one occasion! When we arrived at our new home in Portland we called Ben to check on the progress of our belongings and he assured us they would be there that day..and not even an hour later the movers arrived and in great spirits and set up our furniture just where we asked. They were all very pleasant and made a big transition so much easier.

Move size: 3 Bedroom Home Service cost: $8500