Unlimited Moving & Storage LLC

October 17th, 2023- I hired Unlimited Moving and Storage LLC, because Ashley the Relocation Specialist guaranteed my inventoried items would be all picked up from my ex fiance's home. I even added items to my inventory list to ensure I had enough space and that they would arrive on Saturday, Oct. 21st. I was told on Thursday, Oct. 19th that they were coming on Friday, Oct. 20th instead and nothing could be changed about and it would be delivered that same night; I accommodated and changed everything around with people helping, dog daycare and work and luckily my ex allowed. When they arrived on Friday, Oct. 20th, Chriss the Foreman was very unprofessional and was making me uncomfortable, I had started to record our conversations. He was having me sign documents that were not filled out and I kept questioning and my Dad was a witness to all of this, it took forever because he wouldn't explain anything. They evaluated my items and when starting to load onto the truck stated it would not all fit and I stated you don't have my inventory items on the truck even; he said you will have to purchase more space; because they charge by the "lines" in the truck, which was never explained to me. When I asked for just my inventoried items to be taken, because I need to get out of the home; Chriss stated he would call his boss and that it would cost more money. I ended up against my better judgement, paying an extra $1000 because he said they would get everything but a few totes and I would have my friend pick those up. While Chriss was trying to get more money out of me, his two workers, were playing basketball outside, with my ex's basketball and we have video recordings of the house; they packed and unpacked my stuff repeatedly just messing around, until I agreed to pay the extra. I questioned the Interstate bill of lading contract - valuation addendum and the options for that form and he stated just sign here and I said I want to make sure my items are valued at $40,000 and I wrote that figure on there and he stated you are covered; little did I know that he had me sign option 2 and he used his pen and handwriting to write in the area, where it states to have in "customer's own handwriting" and Chriss put "60 cents - per pound per article. It was getting to be a few hours in and he stated again they wouldn't be able to take a good portion of my items without paying even more; I said I couldn't do that and he said well you can complain to them tomorrow and they can send someone to come pick up the remaining items. I was highly emotional because I was moving over 4+ hours away and he told me that it wouldn't be an issue at all. Then he proceeded to tell me my items would be delivered on Sat. Oct. 21st by 12PM and I said you all told me the same day and he said no we can't. I spoke to Ezra, his boss about the additional costs and he said, what do you expect things done for nothing, there is a war in Israel right now and I said I don't understand what that has to do with this move and he hung up on me. Ashley stated via text message, if there was room on the truck and there was, that the Foreman could take if we agreed and he would not do; even though much of the items on my inventory were not taken and I told them, those were priority.

I called on Sat. morning, as Chriss stated to confirm the time with dispatch, who I couldn't reach to try to get information and about my remainder of items which was half a big garage full and way more than a few totes left. I traveled to new place waiting for the movers and no one showed; I reached out to Chriss, Ashley and Ezra demanding answers. I recorded a call with Chriss and he stated it was to be delivered by 12PM and he would call his boss and nothing. I was then told I had to wait until Monday to find out when my items would be delivered and no idea where they were being stored at; so much stress and thankfully my parents allowed my dogs and I to stay at their home. I was told I had to wait until Monday to find out about my remaining items at my ex's. On Monday, Oct. 23rd Ezra told me that my items would be delivered between 10/23-10/27. I explained all of my issues with the company & zero help. I was told my items would be delivered, Sat. Oct. 28th, I reserved a U-Haul. Then I was told on Thurs. Oct. 26th, that the movers were going to be there on Fri. Oct. 27th, so I had to cancel & switch everything around. After switching all, Shai with Unlimited Moving and Storage, texted "I know we spoke and switched that delivery to Saturday however this is the end of the month and it's busy and we must deliver ur items tomorrow between 12PM-2PM. We don't understand why we have to shift things around according to ur availability or arrangements". They would not help with any costs for not taking my itemized priority items, so I incurred an additional $400 for U-Haul, plus tax and costs, gas for my car and round trip of over 8 hours in one day to get all items' Oct. 28th.

Move size: 1 Bedroom Home Service cost: $3108

If there was a way to enter -5 stars I would love to. NOTHING went according to plan that was quoted to me by Brokers "All State Moving co." DO NOT hire this moving company or the brokers. My items were not packed with any packing materials I paid for, and the driver overcharged me on Cu. Sq. Ft. by $4095! After the truck arrived at final destination, I wasn't able to inventory ALL items and was told I had 30 days to unpack and dispute any lost or damaged items and they were in a rush to leave my place as they had to travel over 600 miles to another state to move someone else in the morning and needed to leave. When I filled the dispute for missing items, est. at 200 lbs., the company came back with a "Good faith gesture" of 35lbs or $21.The owner of the company, Shey, has never returned ANY of my phone calls concerning the over charge. They gave me $2,000 at time of delivery, after I stood there yelling about the overcharge. Ezra, the manager/dispatcher, just says he is sorry but nothing he can do, the men who showed up were David, Marco, Johnaton, Stevenson, Stevenson's father and another man. Even though the $ amount on the clothing, quilting fabric, etc. was not a large $ amount, it is the principal of the matter. I am a retired single woman on a fixed income, and they stole over $5,000 in items and overcharges, including packing material I had paid for. The original quote for the move was $7,800 but ended up being $14,650.

Move size: 3 Bedroom Home Service cost: $14500