United One Vanlines

I was hesitant to book with this moving company because of the hard selling tactics used on the call. That was the first red flag I wrote off. I did not get what I was sold. Our price went from $2800 to almost $5000 upon pickup/drop off. They hire brokers so all of my items were moved from one truck to a different truck and in turn many items were damaged. The guys that picked up were great, and got things done quickly. Everything was delivered within a week or so which was nice.

The red flags began flying upon drop off. I noticed everything was in a different truck and was immediately concerned about damage. The movers doing drop off were unprofessional. One was wearing ONLY short exercise shorts and slide sandals. No shirt or proper shoes. His sweat got all over everything and it made me uncomfortable. They claimed they could not pull up to the door (they could have!!!) and we were charged an additional $400 for this. Keep in mind there were no stairs and this was never communicated until we were forced to pay the fee. Before the items were even half way done they told my husband that they need to be tipped at least $100 each. He was more occupied by this than actually moving our things in. My husband gave one of them $100 cash and transferred the other $100 on Zelle. We were planning on tipping them however we never even got the choice. After he sent him money they continued moving our items in. They then started berating me with questions about how much we paid for our move and how they thought “we were going to take care of them, it was a really far drive, (etc)”

We tipped them each $100 and then made to feel that we were stingy and cheap. My husband had to be late for work because I felt uncomfortable staying at the house alone with them. This was a horrible experience and not at all what was sold!!!

Tony was our salesman and left out a lot of important information out even though I voiced my concerns. He used pressure tactics to get us to sign and we fell for it. In all fairness this has been my experience with every moving salesmen.

Elizabeth was the customer service agent we spoke with. She was truly the only bright light in this experience. She was always kind and helpful and did what she could to help us. She deserves a raise. I would have rather given the tip to her.

Overall this was a bad experience and I would never use this company again. Listen to the red flags.

Move size: 2 Bedroom Home Service cost: $5000

So my employer assigned a relocation broker to me, called Atlantic Relocation. They say the actually moving company is going to reach out to me. The next day, United one van-lines called me and I confirmed with them several time that they work with Atlantic, and that was why he reached out. In short, i paid the deposit and never got it back. The sale's name is Rachel Taylor.

Now that I think about it, the sale was probably trying to let me signed up, so he lied.

I could have been more careful, and that is my fault. Lesson learned.

Move size: 2 Bedroom Home Service cost: $1700

I should've known by the guy that was talking way too much about his personal life while I was trying to make my final decision to use this company. This is a broker, not the transportation/moving company. That means they contract with random trucking companies/drivers that manage your move. Then they send you to their "Quality Assurance Dept" which is not at all what it should be. The initial quote will NOT be the final price by far. I was quoted $1900 for a move that ended up costing us a little over $4000. It started at $1900, selling you with all sorts of discounts and services like wrapping your items that we're now being nickel and dimed for. We did end up adding a few things because he told us we still had a little room left over so we may have gone just a little over which is understandable. But then once we got everything packed, we called with the final dimensions of most of the items and the box count and the quote went from $1900 to $2900 and when the truck came to pick up, that $2900 jumped to $4107 and they are saying we are using an extra 200cuft which not one thing was added since we were quoted the $2900 from the "Quality Assurance" team. This is such a scam, and they know there is nothing you can do about it at that point in your planning. Moving is stressful enough especially since we were there to help a sick family member that couldn't work anymore and was forced to sell his home of 16rs and on top of that, to do this to someone is NOT OK!!!! Be Careful and do your homework. All the reviews are great, which is what fooled me. They are taking advantage of people for the mighty $.

Move size: 2 Bedroom Home Service cost: $4107

When I first called to get a quote, I was quoted $3200 for a certain amount of the truck. The gentleman on the phone told me that I could go over as long as I “” didn’t have a piano or a pool table‘ when they got there. I had more boxes then I originally thought so I contacted the guy who I spoke to and he said it would be fine as long as I didn’t have a pool table or a piano two days before the mover got there I got a call from customer service and they increased the price by another thousand dollars for the extra boxes. The day of the move the driver was supposed to be at my house between nine and noon but he didn’t get there till 4 o’clock. I was told they would be at least two men to load the furniture and boxes. The driver came with his seven year old daughter and his girlfriend and they were there till 9 PM. The driver took pictures of everything sent it to the office and they increased my bill another $2000 at this point I am up $6000. I had all of the boxes ready to goin the garage and had the little bit of furniture in the living room ready to go. It took them five hours because they had one man. Once I had an address to have my stuff shipped too. I made arrangements for them to deliver it. When the driver got to my town. He informed me his tractor trailer is too big to come down my road now they’re charging me another $500 to deliver my stuff. This company has done nothing for me from the get-go. DO NOT USE THIS COMPANY THEY WILL RIP YOU OFF!!!!!!

Move size: 1 Bedroom Home Service cost: $6777