U.S. Standard Moving & Storage Corp

If there was a way to type -0 for stars, I would do it. This is not a moving company. This is a brokerage firm. They hire kids to pretend to work for this moving company. The kid I dealt with (supposedly named Marc or maybe Shane, I think they change their names all the time) went over my move, gave me a very low quote and emailed me what appeared to be a real contract. I gave him my credit card & he took $1500. He texted and called me several times for 4 weeks to confirm the move. 3 days before the move he said he'd let me know a time when movers were arriving. But the day before, when I didn't hear anything, I called and texted him and got no response. Then I called the naming # and got no response. I left 2 voicemails and figured they were just busy. On the day of the move, nobody showed up. I kept calling and texting. Nothing back. They never showed. At this point my entire house was packed up. I was due in another state to start a new job in 3 days. Marc or Shane never called back, nor did anyone. I had to figure out how to get out of my house, rent a truck, cancel my airline ticket and of course call my credit card company since Marc had taken $1500 of my money. 24 hours later, I sat on hold for 45 minutes waiting for someone to answer the phone. The woman who I talked with said she could not discuss my case, could not tell me why no movers showed up, and when I became angry and demanded a refund and an explanation, she told me to F*** OFF and hung up on me. Obviously I called an attorney, and reported them to the Better Business Bureau. My credit card company opened up a legal dispute against them as well. I will sue them if it means getting them shut down. Meanwhile I started reading reviews and was almost glad they never showed since I've heard that people never see their stuff again or when they finally get their stuff, it's severely damaged. Then today, a week later, guess what? Some random guy calls me and says he's heading to my house 'for the move.' I was like, "what? who is this?" he said he was an independent contractor who was going to be driving 6 hours to pick up my stuff. I told him I'd been scammed and he laughed and said it happens all the time and hung up on me too. WOW.

Move size: 2 Bedroom Home Service cost: $4400

Very professional and friendly. Even though I was only moving within the same building, my furniture was well looked after, and great care was taken, especially with the delicate items. Jerry is a professional removal man and listened to all of my concerns. Moving on many levels can be extremely stressful. However, I needn't have worried as the move couldn't have gone more smoothly. A good service, I've used U.S. Standard Moving many times now for furniture moves, and I won't hesitate to use them again if the need arises.

Move size: 2 Bedroom Home Service cost: $5311

I was scheduled to move on Sept 6th. I spoke with a representative named Melissa & she explained that I would have a virtual walk through on Sept 3rd. That walk through never happened.. instead two days before my move date I received a text message from Mike asking if I needed to add any additional items. I told him that I needed to add a medium towel cabinet. He told me I was originally quoted for 2002 lbs and he adjusted the weight to 3346 lbs which inflating the cost if my move from $2150 to $4133. So he's claiming my cabinet weighs 1324 pounds ? That's ridiculous. I put the cabinet in the back of my car by myself. It doesn't weight 70 pounds. This company is rated F on the bbb. I see why. All of the unhappy customers are not wrong. 

Move size: Partial Move Service cost: $2100

I recently moved with US Standard and was pleasantly surprise how well my move went. This is the second time I have moved and the first place, which I will not name, was a disaster. This time I did my research and made sure to read carefully and ask questions. Leanne who was my moving specialist, went over my house room by room asking questions about the different items. She asked question for things which are stand I guess for bedrooms, kitchens, etc, which I forgot to mention like the bar stools in my kitchen. Last time I moved I forgot items and ended up paying a lot more when the movers got there. They even called and double checked I didn't forget to add any items to make sure everything was on the list. I would recommend this company to anyone looking for the real deal, they know there stuff. They were more expensive then a couple of the quotes I got but I didn't want to pick the cheapest as they literally held my life in their hands lol. Good jobs guysI

Move size: 4 Bedroom Home Service cost: $4154