Two Small Men with Big Hearts

We hired two small men with big hearts to move from northern Alberta to central Alberta. The crew from Grande Prairie came out to pack up our belongings and they were 3 young guys with absolutely no experience on how to pack. They only filled the boxes half full or maybe 3/4 so the boxes were all caved in and items were broken and damaged when they arrived. They were supposed to be there for a minimum of 9 hours to pack us up and they ran out of boxes after 4 hours. Also, because they only packed the boxes half or 3/4 full they used twice as many boxes than needed and we had to pay to rent another 5 ton truck to move all of our stuff which ended up costing us $10,000 for the move instead of the quote of $5000.

That was only part of the issues we were running into. There is absolutely no communication between the people organizing the move and the movers.

The owner in Calgary did compensate us $1000 for some of the issues we had half way through our move but in the end that was only a small portion of our many expenses that were incurred by poor management.

The radio ad and Internet state that they use experienced trained professionals but that is far from the truth.

A lot of our stuff was damaged. All our furniture was marked up! We have never used a moving company before and I have never had that many damages.

Only a couple of guys in the second truck were experienced in moving and thank goodness for them.

The insurance they offer to cover damage is a joke!

So needless to say we would never recommend this company!

Move size: 4+ Bedroom Home Service cost: $10000

Posted on behalf of customer/family member:

Terrible moving experience. Movers were late on first day and took 8+ hours with two people. Items were to be stored for a few days and then moved to Edmonton.

Upon arrival in Edmonton, movers were again late, starting an 8+ hour job after 5pm (start time was supposed to be between 2 and 3), which took them until 2:30 a.m. By that point, to expedite things, they had to leave all boxes and items in the front rooms rather than place them in their proper location.

The two movers returned for a third day after leaving everything disassembled at 2:30 am the night before. The driver of the truck had brought his dog both days. On this second unloading/set up day in Edmonton, the driver decided to remove his dogs toenail with pliers on our front side walk, leaving the dog to bleed everywhere and rendering the driver unable to assist with set up for hours while he tended to his dog. We needed to help the other mover hold items in order to make some progress. We also had to clean blood off the sidewalk in front of the new home.

They lost an adjustable bed leg so there is now not a bed to sleep on while we hunt for a replacement part from the manufacturer. The original legs were placed in a bag, which on arrival was ripped into pieces so the leg obviously fell out somewhere on the truck. Items are missing. Significant damage to a wooden table top that had been wrapped on departure but was obviously stored and/or reloaded improperly.

This is the worst moving experience. DO NOT USE THIS COMPANY. You are better off renting a Uhaul rather than paying for the alleged services of this organization.

Move size: 3 Bedroom Home Service cost: $8500

We hired Two Small Men to complete our cross-province move. I selected them initially because their responses were timely, information was clear, price was good, and moving time had our things out to us in just two weeks. I was really pleased.

Then, the outsourced our move to another company (which I'm told is common), but somehow that became an excuse for washing their hands of everything I had been promised, including - but not limited to - my 2 week delivery timeline.

When the new company called me, I was informed that my delivery would now take nearly a month. Two Small Men took no responsibility for this. We lived in our new house with next to NOTHING for twice the time that we expected to.

Delivery dates kept bouncing around, and ended up taking even longer than expected. When I connected with them and requested some compensation for the terrible timelines, I was offered $70. FROM MY $9,000 TOTAL BILL.

I would NEVER recommend this company to anyone. They may fool you with customer service at the beginning, but please know that their follow through is atrocious, customer service as you go is nil, and the whole experience will make an already stressful time abundantly worse. Not to mention, your initial quote will likely be way off the final price.

Beyond that, after unpacking we realized that a large box of electronics and music gear was missing, along with an amp. Of course we were past the point where they would do anything, or claim any responsibility for this, so we lost hundreds of dollars worth of things with no opportunity to make a claim. Seeing that it takes time to unpack a multi-bedroom house, if you're in this situation, please unpack as quickly as you can and be really aware of everything you have. They WILL NOT CARE, so be sure to advocate for yourself early.

Move size: 4 Bedroom Home Service cost: $9000

The leader of the moving crew was cold, brusk and a somewhat angry person. The two young men that worked with him were hard-working and wonderful. There was some damage, some things were not put together correctly and tested before they left and they left a mattress at the other house so a walk through was not done. I played tag with someone from customer service from Alberta for three full weeks and then she stopped calling. She would not set an actual appointment time for a call. I cannot in all honesty recommend them. Customer service and accountability needs to improve drastically.

Move size: 4 Bedroom Home Service cost: $1000

My daughter scheduled a move with these jokers for a timeline between 1-5 pm

They showed up several hours later and even tried to get out of doing the move.

They then asked if they could leave shoes on and walk on carpet when it was raining outside. My daughter said no because it was a rental. They then wanted her to move everything into hallway!! Umm how about you take your shoes off and move it…that’s what you are being paid for!

They proceeded to do the move. Now to the part that pees me off the most:

She had

1-two piece sectional

2 end tables

1 Tv stand

2 chairs and table for patio

1 water cooler

1 double bed frame

1 double mattress and box spring

1 small dresser

2 small little ikea cubes

1 mirror

THAT was it!! We moved her boxes and small items ourselves!!

They charged her $700 for that, a travel fee and gas fee for a 10 minute drive!!!

I am completely disgusted at the service, the price and how late they sauntered in there. We could have paid two kids $100 to move sectional and did the rest ourselves had we known the crap service we were going to receive!

DO NOT use these guys! They will rip you off!!

Move size: Partial Move Service cost: $698

We would strongly recommend not using this company unless you are moving junk. We had a short move of 20 km . They arrived on time and the people were friendly. However after we reviewed the large furniture after the move almost all pieces had scratches and a large solid wood queen bed had pieces broken off.A bed worth $5000 was so damaged it could not be repaired. They had not wrapped and must have just thrown on the floor. Unfortunately we did not inspect all the furniture till they left. In fact I had even tipped the men for an efficient move. They didnot leave the bolts and when we asked for them back and the pieces they broke off they said they left behind.

The end result was over 10000 to repair or replace and we received 65 cents a pound or just over $600. They hide behind the internet and you can never talk to someone. No accountability and could care less of the damage done to your furniture. It looks like paying out a certain amount for damages is part of their business model.

Move size: 4 Bedroom Home Service cost: $2783

Tuesday June 20 2023. It was a torrential rainy day. The weather was gloomy and dark..just like my mood. This move was an emotional train wreck because it was family hurting family. I am a 70 year old being forced out of my home and dreading moving my things out. But here comes 2 men with big hearts and I mean literally. Kevin and Mattie helped and supported me through the worse day of my life. Those boys worked so hard in that pouring rain while same time managed to be full of heart and respect. Everything was handled like they were moving their Gramma. Protective of my belongings from rain and any damage all day. Loading and unloading into my sister's for storage. Her place has several sets of stairs and they just kept their soaked heads down and finished the job brilliantly. Thank you for your care and attention boys. I would not have made it through that day if it wasn't for you two. When I find a home and the time has come to settle in....it's 2 Men with Big Hearts I will call. Thank you so very much.

Move size: 1 Bedroom Home Service cost: $929

We went with Two Small Men because they were recommended on RBC's moving app (MoveSnap - discontinued as of August 2023). We should have done our own homework. Although they were quick to provide a quote and the movers were personable, there were several problems. 1) They charged us for a heavy item(300lbs) even though when we looked up the item's weight on the net it was only 200 pounds. We had not signed off on this charge. They did refund us the $100. 2) They broke a ceiling light in our old place and said that it fell under the "risky tasks/unique items" waiver, so would not replace it. They also broke one of the lamps they moved and scratched several items. Since they are paid by the hour they have no incentive to be efficient (we were quoted 2 movers, 1 truck and 3 hours and it took 4 movers, 2 trucks and 11 hours). Since they shift ALL liability to you for damage to your old place, new place, and the items they move, they have no incentive to be careful.

Move size: 2 Bedroom Home Service cost: $4000