Two Small Men with Big Hearts

Minus negative damage new leather sofa did not notify in time of the 1

Poor result after the movers damaged new leather sofa because they did not tell us of the back of sofa torn in several spots we cannot claim for damage after 14 days it was the noise that the recliners made that made us check behind sofa to discover these tears. Poor public relations no accountability for movers damage and not inform.

t Decaluwe Edmonton

Damage Exclusion Policy Literally Excludes Everything

Despite the driver admitting fault (driving on a terrible road at high speed) I had a stand-up dresser arrive in pieces. Their policy does not cover that. In fact, their policy is so extensive that almost everything is excluded from coverage. This means that they can destroy everything you own and owe you nothing for it, and you'll still have to pay for the move. They claim it is "industry standard" but that's a scam way of saying "absolute bare minimum" and there are companies that go above and beyond to cover damage they actually do; this is not one of them.

Using this company means your entire household will be at unrecoverable risk. Consider this before using this company.

Also, how hard is it to remove the drawers and pack the dresser on its top to inhibit damage? Absolute carelessness.

Two Small Men with Big Hearts - Terrible, do not recommend

Terrible experience, I do not recommend

Estimate: $1000-$1300

Time Estimate 5-7 hours

Final Time recorded 8.75 hours

Final Cost: $2234 (Plus $150 Cash)

Insulting Compensation offers: $468.06 (For negligence, poor performance, and broken items)

Money sent to me: $0

Terrible experience, I do not recommend. I chose Two Small Men with Big Hearts based on reviews and word of mouth. This company was not the cheapest quote, but everything was mostly positive, and I wanted to hire people who cared, worked hard, and were proud of their work. Two Small Men with Big Hearts do not care. They will waste your time, break your things, overcharge you, and then direct you to someone to talk to who ultimately just ignores you.

Items Broken: Antique glass table, cabinet, bed frame/missing bed wheel, wardrobe, massage table, 5 moving bags (48 pictures were sent to the company)

Move Review

We would strongly recommend not using this company unless you are moving junk. We had a short move of 20 km . They arrived on time and the people were friendly. However after we reviewed the large furniture after the move almost all pieces had scratches and a large solid wood queen bed had pieces broken off.A bed worth $5000 was so damaged it could not be repaired. They had not wrapped and must have just thrown on the floor. Unfortunately we did not inspect all the furniture till they left. In fact I had even tipped the men for an efficient move. They didnot leave the bolts and when we asked for them back and the pieces they broke off they said they left behind.

The end result was over 10000 to repair or replace and we received 65 cents a pound or just over $600. They hide behind the internet and you can never talk to someone. No accountability and could care less of the damage done to your furniture. It looks like paying out a certain amount for damages is part of their business model.

STAY AWAY FROM THIS COMPANY

STAY AWAY FROM THIS MOVING COMPANY! PLEASE READ BETTER BUISNESS BUREAU! the reviews are exactly what happened to us. Wish I read first. Moved from bc to Alberta. Charged flat rate 10,000 dollars. Promised to wrap bed and furniture. Never did brand new furniture beds, tables, bed frames all scratched and dinged. Paid 30 dollars for mattress covers got one and bed was filthy and not even covered right. Left over 4000.00 dollars of our stuff behind, one including a medi lazy boy chair from a medical center value just over 3000. Dollars my mom depended on that chair. When asked what we do with stuff we were forced to leave behind. They shrugged there shoulders and left. Very unperfessional, 7 hours late , phoned us 3 times prior to move to confirm 3 wrong dates. ( I had to record after that and it was to late to hire someone else.) This company cause us a lot of pain and suffering and loss of so many valuable items. They told me to take pictures and get prices. I worked 3 days at looking stuff up on line and phoning around for prices to be told after a week we are not paying you for anything. Then lie and say we offered you storage or another truck and you denied. WHAT! A 3000.…

Do not use this service

The company didn't wrap items like it says in their contract. They caused $1000's of dollars worth of damage to our furniture. We tried emailing and contacting them. Barb has been very manipulative. She came to our home and took pictures and said that she will deal with the issues but when we tried contacting her and follow up she didn't answer. We called the company and they just keep telling us to deal with Aly who also does not answer and the last time I called them the woman hung up on me And the only way you can contact Aly is by email and we haven't heard from her. We sent pictures and proof. The woman in the office also hung up on me after she found out who I was. They also told our building manager who called them about damages to the building that we did not use them lol. WOW REALLY?

Move from hell

Do. Not use this company

Was quoted 4-6 hours for move $775 and ended up paying 10 hours or $2800. The worst part was mover dispatch Mathew. Firstly as I didn’t get my closing key code to new place until around 5:30 pm. He recommended I get a storage unit overnight for my belongings loaded into a 24 foot truck. Then because I had problems getting my debit card to work for such a large amount he told the movers to leave my stuff on the road. Nazi dispatch. Do not use

One Bedroom Move

I will not ever recommend this company for any move. Both men that came were polite, but only one did the majority of work. I was given an estimate of $550-$850. The total cost came in $1352.23. I did get bag for mattress and two TVs. But I had stretch wrap that they used and they still charged me for. I would have done the stretch wrap myself as I had 4 complete rolls of it.

This move beginning to end should have been max 5 hours but it took 8. As you are charged by the hour $139.00 they should let you know there is a new person, first day & take that into account. Since this company can easily control the hours I would not recommend them. Waiting for a call to discuss that I know will never come.

Know what you're getting into

We went with Two Small Men because they were recommended on RBC's moving app (MoveSnap - discontinued as of August 2023). We should have done our own homework. Although they were quick to provide a quote and the movers were personable, there were several problems. 1) They charged us for a heavy item(300lbs) even though when we looked up the item's weight on the net it was only 200 pounds. We had not signed off on this charge. They did refund us the $100. 2) They broke a ceiling light in our old place and said that it fell under the "risky tasks/unique items" waiver, so would not replace it. They also broke one of the lamps they moved and scratched several items. Since they are paid by the hour they have no incentive to be efficient (we were quoted 2 movers, 1 truck and 3 hours and it took 4 movers, 2 trucks and 11 hours). Since they shift ALL liability to you for damage to your old place, new place, and the items they move, they have no incentive to be careful.

Scammers & Liars. Will screw you over

absolute scammers. they booked me a month in advance took a $100 deposit. told me it was confirmed on the phone and sent me an email. now try to claim they have NO RECORD of any booking the receptionish Kristen is incredibly rude and unprofessional. she said my being upset was "bitching" and you could tell she did not care and gave the utmost amount of attitude. beyond nasty. she literally multiple times confirmed on the phone and took my money then tried to gaslight me and say she didnt.

RUN DONT WALK! they left me high and dry two days before.

Now as I try to post reviews I see they had 1.5 starts on yelp and the better business bureau and are LITTERED with terrible reviews about them scamming and lying and being unprofessional.

Some goof recommended them on Reddit and not I’m another victim. I assume now it’s probably fake accounts by the company themselves

DO NOT USE THEM.

Got screwed

Called 2 weeks before my move. Asked for packing and moving. Told them I’m disabled and can handle about %95 of the packing but space and my limitations meant I couldn’t do the last %5. They cancelled the packing, they started loading the truck and only mentioned it after I asked. I was not told on either of the confirmation calls it was being cancelled nor was I even asked about it even though the owner said the form said I might need packing. Maybe confirm what’s needed in those confirmation calls? Then I was blamed by the owner for not complaining, as well as the office girl screwing up. I did my part. Arranged the service, explained my limitations and requested the help. It’s not my fault that I didn’t call to immediately complain, I was busy moving and was told it was cancelled and not that I could complain and someone would come. Called on the Monday morning, my move was Saturday morning and I was exhausted from dealing with their screwup, and asked about help moving my stuff. Nope. Just blamed me for not complaining and the office girl for not doing her job. If you have any physical limitations or need to move %100 of everything reliably that day, go elsewhere. They’ll…

Horrible service

I will never use them again, they told mr 2-4 hrs for the move it took them 7 1/2 hrs and it cost me more than double than what I should have paid..The men took their own sweet time doing the move. And it was only a block away, Never again and I used them many times before no problems......called twice got one email back to the wrong address sent a email myself now I can't get a reply. They can't even call back their customers they have to send emails? Cowards..

Horrible horrible horrible.

We were quoted 900.00 max for our move we were charged 1308.00. Furniture destroyed and a piece of art broken(they ripped open the box and shoved other things inside breaking my expensive art piece)

Ali deals with the claims after the fact and has been responsive but is not listening to our concerns!! He/she refuses to speak on the phone it is email only!! I am a claims adjuster so I find this preposterous!!

One gentleman had a serious drug problem and was rude and didn't listen to a damn thing we said!! One guy got sick and left within the first hour. They hung around on their truck to "make more time" we were ripped off and now being treated poorly by their claims dept!!

Complaint made to BBB and looks like we are heading to court I'm not standing for this!!