Transcorp Removals & Storage

I recently used Transcorp Removals & Storage for my move from Victoria to Sydney, and I couldn’t be happier with their service. From start to finish, they were professional, efficient, and incredibly helpful. The team arrived on time, handled all my belongings with great care, and ensured everything was packed securely. What really impressed me was their attention to detail and how smoothly they managed the entire process.

Moving can be stressful, but Transcorp Removals made it feel effortless. They communicated with me every step of the way, which gave me peace of mind. Even when we faced some unexpected challenges, the team remained calm and found quick solutions, ensuring that my move stayed on schedule.

Their storage services were equally impressive. I needed to store some items temporarily, and they provided a secure, clean space that kept my belongings safe until I was ready to retrieve them.

Overall, I’m incredibly grateful

Move size: 4 Bedroom Home Service cost: $4000

I hired them for my move from Brisbane to Sydney in mid Aug 2020. Quote amount was $1332 however their quote didn't mention upfront how much they will charge extra for access of more than 30m. Drivers arrived on the day and quickly made a call to the company advising the access is more than 30m (which was true as I couldn't find parking in front of the building). They instantly added a whopping $358 to my quote. The extra walk only added an extra 30 mins to the uplift job. I was happy to pay extra for their extra time but $358 for extra 30 mins was unimaginable. I talked to Transcorp and they said this is what the drivers demanded and is not negotiable. I talked to the drivers and they were also shocked at the amount and said they didn't ask for this much and that Transcorp has added an hefty commission here. So Transcorp lied here.

One of my suitcases was broken during the uplift and some bed parts got scratches during the transit. Since I also paid $400 for the full replacement blanket cover (the best insurance they had) I raised a claim request for the damages. Later, one of their insurance team member called and talked to me in a threatening tone saying I am making false claims and that this is a criminal offence. He kept on saying what he wanted to say without stopping at all and listening to me. Eventually he closed the case saying there is an excess of $200 that I need to pay first for each item damaged. This excess amount was another thing that was NOT mentioned upfront. So many lies Transcorp and hidden figures. Even your drivers (subby) did not appreciate what you were doing. Shame on you guys for trying to make money by selling lies during these hard times. I recommend others to stay away from these guys!!

Move size: 2 Bedroom Home Service cost: $2100

Very disappointed in Transcorp who we used for our move Melb to Gold Coast. Day of pick up they were hours late arriving than expected. Had to constantly call to chase them up. Then got told our items would be delivered to our property 3 days late due to them not having vaccinated drivers. My partner and I had to find alternate accommodation and I’m still waiting to be compensated for this. Nobody is returning my calls. Constantly chasing them up then being told they’ll call me back in the hopes I’ll forget about it.

Move size: 4 Bedroom Home Service cost: $7988

We contracted Transcorp to move our personal belongings from Victoria to Adelaide during a time of time of great personal challenge to our family Nov/Dec 2020. We were polite and clear in our instructions and also paid an additional high premium for damage insurance for our belongings should anything occur during transport. We clearly instructed Transcorp staff to carefully unload our items into a climate controlled, secure storage facility in Adelaide, as I was unable to attend in person due to being diagnosed with a brain tumours and other chronic conditions. When first able to organise the removal of our personal belongings from the storage unit Dec 2121 (which had been left untouched since Transcorp staff had left in Nov/Dec 2020) we were confronted with the reality of what had occurred.

Transcorp removal staff had placed our belongings into the storage unit in such a way that damage was inevitable. Brand new, LED large format televisions were pressed up against sharp hard metal surfaces uncovered, whilst others compressed directly with other heavy furniture; such that all the screens were crushed and distorted beyond repair. Near new white leather lounge suites and sofas were torn, ripped and stained because they too had been pressed up against inappropriate surfaces and damaged during transport. Lamp shades crushed due to being placed under other heavy objects. Mattresses stained due to being held against inappropriate surfaces, again uncovered. Numerous pieces of wooden furniture such as desks, side boards, bed side tables and drawers, all cracked and their screws either ripped out or entirely sheared off, again due to being stacked with heavy items atop of them, and/or placed at odd angles. Bed frames broken, the list goes on and on, with the end result being that all of our near new furniture was destroyed.

In coming to this realisation I approached Transcorp and asked what had occurred, with a mind to believing that at least we had insurance to cover the damages. Transcorp staff advised mockingly that they would not even "entertain" the possibility of an insurance claim as the damages had occurred, in their opinion, after delivery and were therefore not covered as part of transport insurance policy. Using common sense, I asked how this measure of damage could have occurred when;

a) the nature of the damages arose due to solely being poorly placed, or rather thrown, into a storage unit haphazardly and

b) we have records from the storage unit company that no one other than Transcorp staff accessed the storage unit?

Their response was once again that according to their view damages occurred after transport and were therefore not covered by insurance.

I therefore ask you this. If you care about your furniture or personal effects, do you really want to risk the same damages as occurred to our belongings and be denied their repair or replacement despite paying for insurance?

There may be some of you who were fortunate to move with Transcorp without complaint, but for any prospective customers I implore you to think twice before doing business with them.

Move size: 2 Bedroom Home Service cost: $4500

I've just spent 3 days with Transcorp on the phone trying to get someone to call me back!! I had used them for interstate removals (Syd to Bris) and long term storage (2yrs @ $250 a month). I asked the customer service team member to put me through to the person who has ignored her and myself for 3 days, and a 'Dylan' proceeded to tell me 'he was busy...' I was a little shocked and annoyed, (a company should NEVER tell a customer they are busy, that's a childs answer for not doing homework or clean their room) 'Dylan' then said ' I'm sorry you feel that way...' Zero responsibly, Zero care.

I've now got to wait 2weeks for my items to come out of storage (this is being nice apparently) to travel 50mins up the road ($1250 for the pleasure).

I hope everything's in one piece, but I now wont hold my breath.

Move size: 2 Bedroom Home Service cost: $9130

Working with this company was one of the worst experiences of my life. And after giving these guys an opportunity to apologise I've heard nothing. We were moving part of our home from Melbourne to northern NSW. On calling them and organising with the girls in the office i thought things were ok, it was once we made payment that things dramatically fell apart. After payment our move was delayed by 5 days, not great but we understood as times are tough, but once our items were collected we were NEVER given a drop off date. We had organised one at the outset but things changed once the delay occurred. I contacted the office to be told that our items were in NSW, I then received a call from the driver apparently on threat of them losing their job telling me they hadn't left Melbourne and were unsure of an arrival date. Meanwhile we are in NSW waiting to hear, and despite contacting all the emergency contact numbers on the website nobody to this day has responded. Our items arrived 3 days later at 9.18pm on a Sunday night! Those 3 days not knowing whether our items were coming was so stressful and the driver was nasty, so nasty. I felt so scared and had to have my husband and a friend communicate with him. I would never, ever recommend this company. Be warned.

Move size: Partial Move Service cost: $2155

Hired Transcorp removal service for interstate move from Melbourne to Sydney. It was extremely stressful and frustrating experience for us and I would not recommend using their services.

The following were the key issues:

- Terrible customer service provided by the representative assigned to our job. Numerous corrections required to the itinerary and incorrect number of items recorded or moved to the ‘Not Going’ section of the Furniture Inventory Summary. This added to the stress and frustration while organising the move.

- Repeated requests were made to the sales manager to return our calls. Every time we were told 'he is in a meeting'.

- We were charged a premium for the uplift on 1/1/23 between 2 pm and 5 pm with delivery scheduled for the 2/1/23.

- On 1/1/23 at 2:50pm we received a message, not a call, that the truck has been delayed and will not be coming and uplift will not happen on 2/1/23.

This resulted in a lot of inconvenience to the family as everything was packed and ready to go.

- The truck arrived on 2/1/23 for the uplift but there was no record keeping/ list/ tagging of items. The driver also could not confirm when the truck would arrive in Sydney, as it was empty and had to be back filled.

No ETA of arrive in Sydney added to the already frustrating experience with Transcorp.

- I had to follow-up in the evening with the driver who later confirmed that the truck would arrive on 5/1/23 which was a delay from the original date of 2/1/23.

On the whole our experience with Transcorp added a lot of undue stress which was not warranted.

We found Transcorp to be unprofessional towards their work, the quality of service provided was extremely poor without any accountability.

I hope this review helps you in making the right choice.

Move size: 4 Bedroom Home Service cost: $2500

Would absolutely recommend using Transcorp Removals for your moving needs whether it be interstate or locally! Amazing people who do incredible work.

My experience was a fantastic one all around, my partner and I moved from Hobart to Melbourne, 2 bed unit to a 3 bed home. Starting with the initial phone call and quote done by Lilly, I was very impressed by the customer experience, service and value supplied. I even added on additional items after the first quote and Lilly was lovely helping me to save as much money as possible while adding what I needed, the price was significantly cheaper then other removalists I was quoted by, saving over $1000 in insurance and over $500 in the removal itself (mind you I had contacted with 2 weeks to move and it normally takes more time then that, so they were able to ensure the timing was perfect also. Goods moved 1 day before move out and receiving my goods 1 day after move in.)

The move itself was easy and stress free, my grandmother was at the pick up and said "the boys were very lovely, quick and thorough and obviously knew what they were doing", which was amazing to hear as I was worried not being at the property, but they left the house perfect with no damages on the way out getting the job done well.

The move in was even better, we were notified by text every step of the journey to let us know when the goods would arrive and received a call from the gentleman at the time they had advised of arriving to let us know they were here. 2 absolute legends of men moved my entire 3 bed home in with ease asking where I would like items to be stored and carrying heavy items up the stairs where necessary. They then went through a sign off sheet asking me to confirm everything was delivered appropriately (which it was) and again leaving no damage to the property or my items.

I feel bad that all I bought them was a coffee and a water, wishing now I had bought them a case of beer!!

Thank you to everyone at Transcorp Removals as it was an amazing and pleasant experience all-around, and this is coming from someone who worked in Removals for 8 years themselves.

If you have read this far along, you should at the very least enquire about a quote on your next move and know you'll be in safe, experienced hands.

Move size: 3 Bedroom Home Service cost: $3500