TransAtlas Moving Services

We actually booked through another company called first class van lines based in Toronto. We were moving from Sault Ste Marie Ontario to Prince Edward Island,  it was a disastrous move from start to finish.  We were quoted a good price for our move, we could pay a deposit and then the rest on delivery and 6wks free storage so we took it, when they came to pick up our furniture they couldn't give us an exact price until it was weighed.  Once the furniture was down in Toronto the quote went up by $1600 and they wouldn't release our furniture to us until we paid for it up front, and they also wanted us to pay for storage on top of the total price.  We didn't want to pay up front because we thought we may never get our furniture from them so they told us to take a photo copy of a money order and email it to them and I also asked them to send the furniture to us the following Thursday and we would have it delivered to a storage locker here in PEI until our house was ready for us to move into. This was on Friday on Sunday we got a call from Transatlas Movers they were on their way with our furniture and would be there on Monday at 1pm, at our storage locker, at 1pm we were there waiting for them, and they didn't turn up so I phoned them and got through their dispatch they were still not in PEI and had 2 deliveries to do before they were delivering ours we asked them to call us when they were on their way.  We waited for a call that didn't come, so at  6pm I called them back, no answer and I tried several more times still no answer, I eventually borrowed another cell phone off a friend and called them back at 8pm, this time they answered apparently they don't work after 4pm and that is why they didn't answer the phone to me.. They apparently had tried to call us at least 10 times, but couldn't get through to us, even though we had no missed calls or messages, so they had left our furniture in another storage locker in PEI and wouldn't tell us where it was until we sent first class vanlines the full money for our furniture and the money for the storage locker.  We got in touch with the owner of our storage locker where the furniture was supposed to be dropped off he told us that transatlas had  turned up at 6pm  not stayed very long,  but told him that they would come back to the locker in the morning at 8am and deliver the furniture, so we turned up at 8am and they didn't turn up, when I got back in touch with the dispatcher he was adament that we wouldn't get our furniture back until we had paid for it first,.we ended up sending first class van lines the money, when we eventually got our furniture from the locker there was alot of damaged items no care and attention had been given to the furniture which had been forcefully cramped packed into the storage locker, we were all very upset it had not been a pleasent experience. We also inherited another box which doesn't belong to us full of someones keepsake items from years gone by, probably a very cherished box, I tried to email transatlas to ask them about it but they have yet to get back to me, it maybe unimportant to them but someone is missing it.

Service cost: $5326

Poor. Without a doubt it was the worst service I have ever experienced. We called the company a couple of times, as our shipment had not arrived. When they said it would and for that the drivers took the extra we owed and than proceed to tell the only one that was at home that he had to unload the truck all by himself. They also refused to back the truck near the house, forcing him to have to carry all the boxes up the driveway of the acreage to the house. Don't ever use this company.

Service cost: $3000

I used Transatlas Moving Company and very satisfied with their service.  They moved my stuff from Boston to Montreal I had no problems with them from beginning to the end of my relocation. I liked the way they packed my stuff ( cautious enough), punctual and polite.They set up the furniture for us. They provided me everything I needed at good price and quality. I like the way they protected my house from damages and I really enjoyed working with them.I will recommend it without any hesitation. .

Service cost: $2200

We moved from Montreal to Boston.It was a quıck decısıon and found them through ınternet revıews Transatlas dıspatch sent 6 guys on pıck up to quıckly load my goods under ıce raın. My husband and I felt so relaxed seeıng our belongıngs properly wrapped and handled on our ıcy drıve way.They were very equıpped for bad weather.They shovel the snow and salt the staırs whıch we forgot whıle preparıng our boxes. We had a slıght road accıdent day before the delıvery and could not make ıt on tıme to recıve the goods.Our landlord opened the door and TransAtlas movers moved everythıng ınsıde. There was no mıssıng ıtems and no damage. We paıd lıttle more than estımate but there was no tıme to get an onsıte estımate. Most ımportant ıs to have everythıng moved ın wıthout our presence.We admıt that they have very reliable employees. It ıs the rıght company for professıonal movıng company.  .

Service cost: $5400

Please stay away from these people. They commit something and charge something else. They were not ready to deliver our stuff unless we paid the exaggereted price they were quoting.  We paid thousand more than quoted rate per pound. The guy who helms the day to day affair is rude and does not listen to his customers. Mr. Bonder who is the consignee at Toronto is also not helpful. He speaks good, but his deeds and work is different. Somewhere when he quoted us first he never mentioned about the packing amount. when we saw the final bill it was 1000 dollars more than that. These guys are rip off their customers stay away from them.  They said that they will fix the bed in the price quoted, but we end up paying for that as well. Please stay away from these guys.

Service cost: $5000

Transatlas was THREE WEEKS LATE with my belongings, there was damage to my desk, and a box missing. There was little to no communication and no apology. I moved from Quebec, Canada to Atlanta, GA in January of 2015. The movers arrived two days early but one contacted me. I might have been able to arrange for storage or for the apartment complex to open the apartment early if someone had notified me. They took the shipment back to Canada!    I did not hear anything from Transatlas on the scheduled delivery date. I had to call long distance to find out what was going on. The shipment was continually delayed for the next three weeks. Each time I had to call long distance to find out where my shipment was and when they would arrive to deliver it. They gave me dates three times, but didn’t show up. Finally, they told me when they would arrive. I waited all day on that date, but at 2:45pm they called and said they would be here the following morning. They finally arrived the next morning, three weeks late.   During the 3 week delay I insisted upon a discount. They gave me a 10% discount, but only if I paid the full amount IN CASH (in Canadian dollars) when the truck arrived. Otherwise, they said they would not unload my belongings. I had initially agreed to pay approximately half in cash and half via credit card.    The delay caused me significant inconvenience and physical and mental distress. Had to go to thrift stores to get kitchen utensils, cookware, and clothing.    Mr. Levent of Transatlas was extremely rude and uncaring on the phone. There was no apology or understanding that this delay caused significant problems in my life. .

Service cost: $3528

I never thought it would be possible to move my goods from Montreal, QC to Fort Lauderdale, FL without headaches or chaos, but Transatlas made it as smooth as I can ever imagined. From the moment the movers came to my door I knew everything would be ok because they were so pleasant and professional. My goods arrived in Florida within the perfect time promised and I experienced NO damage and NO headaches!! I cannot thank the staff at Transatlast enough. I am really satisfied, I don't normally give review, but the way my move was handled amazed me and I am forever grateful. Thanks again Transatlas !!God bless.

Service cost: $950