Trans Canadian Van Lines

It is my first time writing a review. PLEASE DON'T USE THIS COMPANY FOR YOUR MOVE !!!! They are the worst. I have moved many times domestic and international but never had such a bad experience. Nothing about this move was positive. From the time they picked my goods to the time they delivered; all steps were HORRIBLE. They have so many agents involved and none of them know what’s going on and interestingly they all are on a different time zone. You get hold of 1 person and they will say oh no this I cannot help, you need to call someone else. You get hold of the second person and he will say okay I will try to call the first person and by that time the first person shift is over.

Anyone considering using this company PLEASE think twice. You are better off using any other small or a big company. I can bet they all will be 2000 times better than TCVL. The below is a step-by-step explanation of my move.

I hired TCVL for my move from Toronto to Boston. I have told them I need the stuff to be delivered by 5th June. Their CEO Mr. Jacques Monier assured us that it will delivered on time. Might be a +/- of a day or so. The pick up date was confirmed as 28th May, 2021.

1. Quote: I have to move 1 bedroom apartment and was quoted a total charge based on 1,000lbs and then additional 115$/ hour for packing my belongings. They came to pick up my stuff on 28th May, 2021. They spend around 4 hrs in packing. On May 31st, the lady from Bryton International send me an updated quote for 3,000 lbs and then 7 hours for packing the belongings. I was charged for the time the movers got my my apartment and dropped my stuff to the warehouse. I called Jacques and he said that you had so much stuff in your apartment and the best we can do is instead of charging you for 7 hours, we can charge you for 6 hours.

I would have NEVER selected their service if I knew that a company can cheat their customer that way.

2. Wiring Money: The [NAME EDIT] Lady at Bryton International send me to wire funds and have send us the invoice. I send the wire to the information on the invoice. My bank called me after 2 days telling me the swift code they have provided is wrong. I called Ms. [NAME EDIT] and she insisted no that is correct. The communication happened for the whole day between me , my bank and [NAME EDIT]. At the end of the day, [NAME EDIT] accepted that it was a fault at their end and have provided me with the new swift code.

3. Once this got sorted out, I have to call [NAME EDIT] at least 5 times a day so that she can give me the date and the time the stuff will be delivered. She told me that the stuff can be delivered on weekend with an extra charge. I was never told that by Jacques that delivery on a weekend will charge extra. I told her how much extra money will be, she replied she don't know. I asked her okay what other day and time you can deliver and her reply " It is a very busy time of a year, we don't have any date or time yet for you". Why did those people picked up the stuff in first place when they are not able to deliver?

4. Finally she gave ne the date of 12th June, I have to drive from South Carolina ( 14 hours drive), I got to Boston to receive the stuff and found out on the morning of 5th that they will not be delivering my stuff as it is on hold as money hasn't been received. We didn't get our stuff and have to come back to SouthCarolina. Battle with the bank and the Bryton, indicated that they have the wrong Account name on the invoice they have send me and the money was on hold in Canada. After sorting their incompetency and mistake, we were again to point zero where I have to call Chandara 4-5 times a day to get a delivery date.

5. Finally they agreed to bring the stuff on 21st June. Dropped the stuff and said they will not assemble the bed as it was not in the contract. Called [NAME EDIT] again and that [NAME EDIT] lady was done for the day and there was no one to help us out.

I know the story is long, but it is true. KINDLY DON’T HIRE THIS COMPANY.

Move size: 1 Bedroom Home Service cost: $6000

Since our first contacts with the sales department, then with the operations team for our international move, we have been very well taken care of. I would like to highlight the particularly careful packaging of all our belongings. Great professionalism and deadlines absolutely more than respected. Everyone involved was attentive and super friendly. I recommend them with eyes closed. And what's more, it is an excellent value for money. Feel free to contact them.

Thank you.

Move size: 2 Bedroom Home Service cost: $3900

We moved from Ottawa to Miami and everything went so much better than expected. The quote was affordable and great compared to competitors. The teams they sent out to help us finish packing and seal boxes, conduct inventory were very kind and organized. Communication was great throughout the whole process any time we had questions either by email or phone. They really took care of our belongings and made sure everything was properly labelled, packed and protected. They made it seamless and a breeze for us to import our things to the US from Canada. Once our belongings were received in Florida, the team contacted us to schedule delivery and even helped us unpack. Everything went smoothly and it really put our minds at ease having to deal with an international move. Thank you!! We would highly recommend this company and their team.

Move size: 2 Bedroom Home Service cost: $4100