Tower Moving Systems LLC

DO NOT USE!!! Eric C. Performed our estimate(2-3 hour process!) and quoted us at roughly $13K. Josh W. Performed another estimate and quoted us at roughly $15K. Andre and the moving crew arrived a day late and were extremely unprepared. After Andre and his crew loaded our goods, they wrote us a bill for $26K!!! Eric C. promised us a reimbursement for over 3 months and never followed through. He and his team provided a horrible estimate and lied to us throughout the process. The moving crew"lost" our kingsize mattress and all of my military promotion items that contained alcohol. If you plan on using this company, have your legal team ready for action.

Move size: 4+ Bedroom Home Service cost: $26000

All of the high reviews are written by employees, please don’t waste your time or money. This company is not a moving company they are moving broker. They quote you real low to get your business but once the company they hired gets involved the price is literally double your original quote, and no one tries to make the situation better. Many of my items were damaged during the move, a some were destroyed. I would not send this company repeat business and wish I could do a NEGATIVE 5 stars. If you are reading this, please keep looking for a moving service through Google or Angi’s list.

Move size: 1 Bedroom Home Service cost: $2300

Absolutely the worst company, do not use them. For the initial contract, every item was discussed in great detail. At pick up, they immediately said the contract was wrong. Driver insisted he would do the best he could, truck was loaded and then the price was DOUBLED. I was told the delivery Would take five business days, it was delivered over two weeks later. No communication. Impossible to speak to anybody. my phone calls kept getting transferred to the driver who was impossible to deal with. Every day there was some kind of excuse. When my stuff finally arrived a bunch of it was broken. The company does not want to take responsibility for anything. One of my boxes is missing, and I received a box that belongs to somebody else. When calling into customer service, no one wants to take accountability and I got yelled at several times. do not use this company. They are the worst.

Move size: 2 Bedroom Home Service cost: $3400

I avoided investing the time it takes to write a review knowing they have limited impact. In this case I am writing in the hope it helps at least one person/family avoid what I recently went through.

We have made numerous cross country moves so I speak from a base of experience. We have used United, Atlas and Allied. All good companies with professional drivers and well equipped trucks and staff.

If you want a real moving company DO NOT hire this company.

When I was accepting bids I was told, "We will have a truck in your area and can save you a great deal so they have a return load."

This was the first of many lies.

This company has individuals who bid moves then sell them to "moving companies" across the country.

To insure an accurate bid I had the representative do a video walk through. I also provided a written, itemized list of what was to be moved. The overall estimate was significantly off.

The move was for 4 individuals to pack and then load the truck.

The day of the move TWO movers arrived more than 2 hours late in a RENTED Penske truck. AND, the mover who I communicated with was not coming and he would be available by phone . . . 700 miles away!

They picked up wrap and some supplies at a local U-Haul dealer. They did not have packing for glass tables, art work or padding to put between items when loaded. Since our items were going into storage they "gave" us 20 recycled pads to put around items that would be left wrapped in storage. BUT, they had no pads for anything else. Twice they ran out of shrink wrap and tape and went to Home Depot. I called the person who arranged the move and he said this was unacceptable and the owner would call me. He never did.

I said it was such a mess since they did not deliver the service in the contract that I should cancel the whole thing. He said if I did I would loose my deposit.

3 hours later 2 more workers arrived. One was experienced but could only stay 2 hours. The other one had not done a move before and was found twice not in the house and in his car. He was fired.

By 8:00 PM half of the items had not been loaded. I called the coordinator and told him I had had enough and he should put his 2 workers up for the night. I had worked - unpaid - for 9 hours straight.

The next morning we started again. 2 hours later 2 more workers arrived and again one of them had never wrapped furniture or done anything except carry things. He was let go and the other worker left after a few hours.

I had to check everything including how tight the truck was being packed. Even with that they did not have a big enough truck for what was bid. This resulted in dozens of items not being loaded and the need for them to be stored in Minnesota. Those items are still there and I am paying for storage until I can figure out how to get them to Florida.

But the story is not over. When the truck arrived in Florida to unload the only person to unload was the driver. We were to start at 10:00 AM and by 1:00 PM no help had arrived. By 1:30 PM 2 workers arrived - again without experience. I had to show them how to take items down the ramp.

None of our paintings were properly packed. Glass was wrapped in blankets and if had not been the supervisor much would have been destroyed.

The Penske truck was returned to Atlanta and the driver flew home to do this kind of "move" all over again for some other poor souls.

They say you get what you pay for. In this case it is not even close.

Needless to say . . . stay away from this company unless you want to waste a half hour trying to warn others.

Move size: 4 Bedroom Home Service cost: $9000