Top Tier Moving Group

I contacted Top Tier moving group on July 21, 2025 and they quoted 2618.80 however, they contracted the job out without my knowledge until the day of pick up. Midland Van Lines picked my things up and they are not even registered with BBB. Midland picked my things up on July 29 they charged an extra $1000 the driver said my furniture was over sized. I packed my things neatly in 25 totes and boxes most of the totes were zip tied. I tried contacting Top Tier and they would just transfer me to Midland. So I never got the price issue resolved. On August 29 another company Black Mountain Freight LLC owned by (Brandon Liggins out of TX) was contracted out by Midland and delivered my things. My patio table glass was missing which I watched the driver who picked it up wrap it in a blanket.Two of my totes were emptied out 5 wallets, 7 fanny packs, and 22 purses missing. One of my wallets had mine and my children's socials inside. They took my winter coat, some clothes, personal items, and my Epson art printer that I wrapped in my comforter and put at the bottom of the tote with my computer. They took the zip lock bag with the cartridges, my cameras, and all the cords so we can't use the computer. The delivery driver( Brook) also broke one of my dining room chairs and tried to tell me to go get the piece it's an easy fix. I immediately contacted his boss (Brandon) and he told me I had 90 days to file a claim however didn't have the information to give me and told me to contact Midland on Tuesday and he would review the tapes when he got back to his office. This was the most costly and unprofessional move I ever experienced. Of course they delivered labor day weekend so I couldn't reach out to anyone. On Sunday, August 31 after I went through all my things I texted the dispatcher, Adara from Midland that I was talking to the past month just so she knew what happened no response. All day Tuesday I tried calling the contractor (Brandon) back that delivered my things to see if he reviewed the tapes or had any updates, I also called Midland again no answer or call backs. Wednesday, September 3 Adara called and apologized she said she was going to talk to her boss and they would make things right. I asked for the claim information and never received it. I will never deal with Midland, Brandon Liggins, nor Top Tier ever again.

I would like my things some of them are priceless. My deceased mother and step mother's purses and fanny packs are among the things that were taken. I'm a victim of identity theft so for someone to have not only mine but children's social security cards I have issues with that. They have been safely inside my white and black wallet for well over 10 years. I am very disappointed in this whole moving experience with these companies. I did file a police report with the local Sheriff's Dept. because some things were stolen.

Brandon Liggins Owner of Delivery Company-562.682.6495

Cameron Brady Executive Moving Coordinator at Top Tier-888.683.3963 ext. 153 or 561.210.7512

Move size: 1 Bedroom Home Service cost: $3618