Summit Van Lines

This people shouldn't even be in the market. They are dishonest and they rather trust their employees instead of satisfying the customer needs. Summit Van Lines is a haven for Crooks. Had to move real fast and I thought that this people were serious, si I decided to pick them among a huge amount of companies that contacted me, In the beginning everything was right, they sent an estimator to check on the stuff and analyse the environmental factors like stairs and distances. At the end, the estimator told me it would take them 6 hours to move the stuff, which I though it was fair, so I called them next day to start the moving.  At 9 sharp they were here, I liked their punctuality. I greeted the guy at my door and asked him to come in and start doing their things, but then the guy told me they needed to fill some "paperwork". During the first hour, this dude was just filling out papers and was not letting the other two guys work peacefully, they wasted a huge amount of time doing useless stuff then later this same individual started telling me that the estimation was not valid, since there were too many stairs to sort (WTF?). O told him the stairs never moved and it was a factor that the estimator saw the day before, so I didn't accept his argument. Later he told me it was raining, I had to call his boss, a guy called David who claims to be one of the owners of this ghost company. Their customer service was outrageous, he ended believing every single word the employee was telling him, he even told him in front of me that I had 3 TV sets when I had only one! I was complaining with their boss and the folk opened the door of the room I was into and stood in front of me because he wanted to hear my conversation, in my own house! I had to kick him out of the house after more and more problems, I ended calling the police to have this people removed from my property. Their boss preferred to leave all my stuff there and cancel everything instead of getting another worker to get the job done. The left everything outside, they broke some of my stuff, in conclusion, this people should not be handling other peoples goods, they should be in jail. It is not relevant to get into details about how many insults this people threw at me, they thought my wife didn't speak English and they revealed themselves by yelling how "this was a game for them and they could take up to ten hours doing that if they wanted, since we messed with the wrong guy" These are crooks, if you have a little respect for yourself, avoid them at all cost and get a real moving service.   Names to take into consideration: - Reggie, the insulting guy who's job it's to make your moving a nightmare and spend the most amount of hours doing nothing else but make sure you pay more. If you ask too many questions and disagree with whatever he thinks, he will tell you "go suck my @#ing @ick", it happened to me today. - David, the owner. The customer is never right, he rather not serve you instead of assuming their employee's inappropriate behavior.

Service cost: $530

1. We did not receive an inventory for this move at origin or at delivery. We are hereby demanding a copy of the inventory, if one was made, or a statement that there was no inventory made, if one was not made. Summit still has not provided this.

2. We requested verification of the weight of our shipment, and Summit refused to provide this. We are hereby demanding the weight records for our shipment. Summit still has not provided this.

3. We did not receive the brochure explaining our rights and responsibilities at the origin. We understand that Summit is required to provide this brochure by the Federal Government. We are hereby demanding a copy of this brochure. Summit still has not provided this.

4. Summit's delivery information form, which we completed and returned to Summit by fax and by email on July 14, 2011 (we have receipts for both the fax and the e-mail deliveries of this form), states that the driver must contact us "..at least 24 hours prior to the delivery in order to inform you [us] of his arrival." This was not done.

The first call we received from Summit regarding the delivery time was from the driver. The telephone number from which the driver called was 954-865-1978. The caller ID came up as Gonzalo Servo. He called at 4:18 PM on Thursday, July 21, 2011 (hereinafter, “Thursday” will refer to Thursday, July 21, 2011), at which time he informed us that he would deliver our possessions on Saturday or Sunday. He said he would call us back to give us an exact day and time. We told him this was acceptable, that we were generally free on Saturday and Sunday, and that the delivery would have to be made between 7:00 AM and 7:00 PM because the storage facility to which our delivery was being made (hereinafter, “facility” refers to the storage facility to which our delivery was being made) was locked up and inaccessible between 7:00 PM and 7:00 AM every day. The second call we received from Summit was also from the driver. He called at 5:08 PM on “Thursday”. He informed us that he would deliver our possessions between 9:00 AM and 10:00 AM on Friday, July 22, 2011 (hereinafter, “Friday” will refer to Friday, July 22, 2011). We told him that he had not given us the required 24-hour advance notice of the delivery day and time, that we already had commitments on “Friday” morning, that we could not accept the shipment at that time, and that we would be available in the early afternoon prior to 4:00 PM on “Friday”, if he wanted to make my delivery at that time. The driver told us that he would call us back with an exact day and time for our delivery. The third call we received from Summit was also from
the driver. He called at 2:36 PM on “Friday”. He informed us that he would make our delivery at 6:00 PM on “Friday”. We informed him that he had not given us the required 24-hour advance notice of the delivery day and time, that we already had a dinner commitment in Watsonville for which we had to leave at 4:30 PM on “Friday”, and that we could not accept the delivery at that time. He said he would call us back with the day and time for our delivery. The fourth call we received from Summit was also from the driver. He called at 2:37 PM on “Friday”. He informed us that he would make our delivery at 7:00 AM on Saturday, July 23, 2011 (hereinafter, “Saturday” will refer to Saturday, July 23, 2011). We informed him that he still had not given us the required 24-hour advance notice of the day and time for our delivery, and that despite his failure to give us the required notice, we would accept the delivery at 7:00 AM on “Saturday”. However, we asked the driver if he could make the delivery a little later in the morning on “Saturday”. He informed us that he could not make the delivery later in the morning because he had another appointment. We agreed on a delivery day and time of 7:00 AM on “Saturday”. The foregoing calls were all on a speakerphone at our end and there was a witness to both sides of each of the above conversations.

The next call we received from Summit was from someone who identified himself as David. He refused to give us his last name or his position with Summit. His telephone number was 954-448-2034. He called at 2:56 PM on “Friday”. He informed us that our delivery would be made at 6:00 PM on “Friday”. We informed him that we had already made plans with the driver for a delivery on “Saturday” at 7:00 AM. He informed us that he did not care. He went on to say that we would be charged and extra $1,000.00 to put our possessions into storage if we did not accept the delivery at 6:00 PM on “Friday”. We informed him that we had not received the required 24-hour notice of the day and time of the delivery, that we already had plans for “Friday” evening, that we could not accept the delivery at 6:00 PM on “Friday”, and that the delivery would have to be made at the time upon which the driver had already agreed with us, which was 7:00 AM on “Saturday”. David told us that he did not care what the contract said, that the driver would make my delivery at 6:00 PM on “Friday”, and that we would be charged $1,000.00 to put our possessions into storage if we did not accept the delivery at that time. The next call from Summit was also from David. He called at 3:08 PM on “Friday”. The conversation mirrored the conversation we had already had with David at 2:56 PM on “Friday”. Notably, he again informed us that he did not care what the contract said or what arrangements the driver had made with us for the delivery. The foregoing calls were all on a speakerphone at our end and there was a witness to both sides of each of the above conversations. Subsequently, at about 3:30 PM on “Friday”, we found two messages on my cell phone from Summit. The first message had been left at 2:46 PM on “Friday”. Following is an exact transcript of this message: "Yeah, hi. This message is for Jeff. This is Vito [we could not hear the name clearly, so the name may be incorrect] from Summit Van Lines, the moving company. Calling to confirm your delivery today between six and seven, and I just spoke to the driver and apparently you will be unable to receive it. So, we already rescheduled your delivery twice, and ah basically if the driver will be there between six and seven and you won't be able to receive the shipment, the shipment will go to the storage and the redelivery fee will cost you more than the move itself. Please call me back as soon as possible at 954-712-1453. My extension is 4520 [we could not hear the extension number well, so this my be incorrect]. Thank you."

The second message had been left at 2:56 PM on “Friday”. Following is an exact transcript of that message: "Hi Jeff this is David from Summit Van Lines. The driver spoke with you a few times regarding the delivery. The driver's going to be there today. If you're don't going to be able to receive the delivery today, it's going to be a ah he's going to have to put it into storage. Gonna be a charge for storage and redelivery. You're looking at about a thousand dollar additional. Please give me a call as soon as possible. 954-914-2838. Thank you." The foregoing two messages were listened to by three witnesses who also read the above two transcripts. These witnesses can confirm the accuracy of the foregoing two transcripts.

After having become extremely upset as a result of having to dealing with the people at Summit who "..do not care what the contract says..," and who are obviously professional extortionists and blackmailers, we decided to change our plans for “Friday” evening so we could accept the delivery of our shipment and get Summit and its band of extortionists and blackmailers out of our lives. We called "David" at 954-448-2034 at 3:33 PM on “Friday”. We told him that we would accept the delivery on “Friday” between 6:00 PM and 7:00 PM. We also informed him that the driver would have to arrive no later than 7:00 PM because the “facility” was locked up and inaccessible after 7:00 PM. We also told him that the delivery instructions we had sent to Summit stated that the delivery could not be accepted between 7:01 PM to 6:59 AM seven days a week. This form was sent to Summit by e-mail and by fax on July 14, 2011. David informed us again that he did not care what the contract said and that there would be an extra charge of $1,000.00 if we did not accept the delivery on “Friday” evening. The foregoing call was on a speakerphone at our end and there was a witness to both sides of the above conversation.

We called the driver on “Friday” at 3:38 PM to inform him of our conversations with David. He told us there was nothing he could do, even though we had agreed upon a delivery day and time of 7:00 AM on “Saturday”, because he had to follow his boss's instructions. We informed him again that the “facility” was locked up and inaccessible after 7:00 PM and that there would be no access to the “facility” until 7:00 AM on the following morning (“Saturday”). The foregoing call was on a speakerphone at our end and there was a witness to both sides of the above conversation. We made additional calls to the driver on “Friday” at 5:03 PM, 5:51 PM, 5:53 PM, 5:57 PM, and 6:01 PM. We got the driver's voicemail. We asked the driver to call us back to give us his location so we could estimate the time of his arrival. We finally reached the driver at 6:09 PM on “Friday”. We asked the driver where he was. He said he was about sixty miles away and was stuck in traffic. We told him it would be impossible for him to make it to the “facility” prior to 7:00 PM and that the “facility” was locked up and inaccessible after 7:00 PM. He said his instructions were to make the delivery at whatever time he arrived at the “facility” on “Friday”. The foregoing call was on a speakerphone at our end and there were three witnesses to both sides of the above conversation, as well as to the messages we left on the driver’s voicemail. At 7:00 PM on “Friday”, the driver called us. He told us that he would be at the “facility” sometime soon. We told him the delivery site would already be locked up and inaccessible until 7:00 AM on “Saturday”. The foregoing call was on a speakerphone at our end and there were three witnesses to both sides of the above conversation. At 7:02 PM on “Friday”, we left the “facility” with our three witnesses after having confirmed that the “facility” was already locked up and inaccessible. At 7:10 PM on “Friday”, the driver called to tell us that he had just arrived at the “facility”. We told him that it was too late, that the “facility” was already locked up and inaccessible until 7:00 AM on “Saturday”, that there was nothing whatsoever we could do about it, and that we would see him at the “facility” at 7:00 AM on “Saturday”. He confirmed that he would meet us at the “facility” at 7:00 AM on “Saturday”, and that there would be an extra charge of $500.00 because we could not accept the delivery at 7:10 PM on “Friday”. We told him we would refuse to pay the extra $500.00 charge. The foregoing call was on a speakerphone at our end and there were three witnesses to both sides of the above conversation.

We called David again at 3:38 PM on “Friday”. Our conversation mirrored the conversation we had when we had called him previously at 3:33 PM on “Friday”. The foregoing call was on a speakerphone at our end and there was a witness to both sides of the above conversation.

We made the following additional calls to David on “Friday”: 5:04 PM, 5:49 PM, 5:53 PM, 5:59 PM, 6:07 PM, and 6:12 PM. The substance of each conversation was the same. We asked where the driver was located, and we were told he would arrive by 7:00 PM. We stated that the “facility” would be locked up and inaccessible after 7:00 PM, and we were told that we would be charged $1,000.00 for storage and redelivery if we did not accept the delivery on “Friday”. The foregoing calls were on a speakerphone at our end and there were three witnesses to both sides of each of the above
conversations.

The next series of calls were made to David on “Friday” at 8:53 PM, 9:05 PM, 9:07 PM, 9:08 PM, and 10:49 PM. The substance of each conversation was the same. We stated that we expected our delivery at 7:00 AM on “Saturday”, and we were told there would be an additional charge of $500.00 because we could not accept the delivery at 7:10 PM on “Friday”. We stated that we wanted a clear confirmation that the driver would meet us at 7:00 AM on “Saturday”. We further stated that we would not pay the $500.00 charge because we did not owe it and that we would call the police, if necessary. David refused to confirm that the driver would make our delivery at 7:00 AM on “Saturday” unless we agreed to pay the extra $500.00, which we did not owe. The foregoing calls were on a speakerphone at our end and there was a witness to both sides of each of the above conversations.

Unbeknownst to us until approximately 10:40 PM on “Friday”, we received a text message from an unknown individual at Summit, which had been sent at 8:57 PM on “Friday”. Following is an exact transcript of the text message: "9544482034: Driver will be at 7 am u will need to pay him $625 plus $500 over night fee cash or postal money order only Tks". Following is an exact transcript of our reply, which was sent at 10:46 PM on “Friday”, to Summit's text message to us: "Me: I suggest you read this before you dig a deeper hole for yourself." We attached to our reply a copy of our Summit delivery information document in which Summit stated that the driver had to call us "..at least 24 hours prior to the delivery in order to inform you [us] of his arrival," and in which we specified the hours during which the “facility” would be locked up and inaccessible.

Service cost: $1725

I had high hopes for good service from Summit after speaking with Kristina, but in the end was disappointed. Let me start with the positives - the actual moving process was efficient and the drivers did a great job in padding furniture etc. Negatives:
1. Stolen goods - a box containing jewelry was sliced open with an exacto knife, items were taken, and then the box was retaped.
2. Poor customer service - Kristina may tell you that it will only take 10-14 days for the delivery, but after you agree to hire Summit, the delivery time grows to a month.
3. Make sure you take inventory yourself as your stuff is being delivered! The driver (Slavo in our case) try to have you sign a form that you took inventory without actually letting you do it. Don't fall for this! You might find that one of their employees stole something after the fact like we did.

Service cost: $4000

I will give them this-- the drivers showed up when they said they would. Did not have a problem with the workers-- they were courteous and respectful. My biggest problem was in communication and the condition of my belongings. We were in the unfortunate position of having to move without a new address. We left our stuff in their hands for about a month while we drove across country and found a place to live. I was told to contact them ASAP-- give them 2 weeks notice to get our things to us. As soon as we had arranged for a move-in date, I called Summit 2 weeks before we could move in-- and was told that they would put us on the schedule to deliver our belongings AFTER our move-in date, with a 30 day window!! For 2 weeks, we had no idea when we would see our belongings. I would have appreciated knowing their delivery policy up front. Luckily, they did show up one week after our move-in date.

Problem-- our boxes, rubbermaid totes, bed frames, bicycles, bookshelves-- you name it, it was smashed up. Only the sturdiest boxes survived unscathed. THey somehow managed to chip the edges of our dining table ever after they wrapped it with blankets!! One of our loveseats was stained with axle grease. Not only did they charge us more than their estimate, we have had to replace some of our belongings. After waiting almost 3 months, we were finally given a settlement that did not include the table and sofa, and dryer-- all of which they wrapped and managed to damage. They only offered us payment for small items that did not weigh very much so as to avoid paying on the insurance.

Needless to say, I will not ever recommend Summit Van Lines to anyone ever.

Service cost: $6000

I checked the reviews on this company before I contacted them and thought everything was going to be OK. I was quoted a low price. I then called and asked about how to arrange the service. That is when the person on the phone said that was just a ball park figure I would need to tell him what it was that we were moving. I then told him what I had and told him around 40 to 45 boxes along with one bedroom and a living room and kitchen. The price went up 500 dollars. I, thinking that these people are professionals said fine and made an appointment for them to pick up the furniture. I asked them when they would need to pick it up for a guaranteed delivery on Saturday. They assured me since the move was less than 500 miles they wouldn’t need any time they would pick it up on Friday and have it there Saturday morning. Wow was I naive. They showed up late with truck problems, they then said that we had more boxes than I had told them at which point I asked how much more and the answer was it was based on weight. Now at this point I was starting a new job on Monday no time to look for someone else. I asked about the weight and was given a CAT scale weight of the truck, I asked about the fuel and was told it was ¼ full and amazingly when it was weighed after picking up the furniture it was again only ¼ full. The price went up 1000 dollars. Again I have to have the furniture delivered the next day. They never showed up giving me the excuse that the truck was broken down. I have no place to stay and only clothes for that Saturday. They call and say they will definitely deliver by 8am Sunday then it was 12:00 Sunday then I called them at 6:45 PM and they said they were about an hour away but couldn’t tell me the name of the town they were in. I told them I couldn’t take delivery that late since they would not be finished unloading until at least 11:00 or later that night and I had a 6:00 breakfast with my new boss on Monday. I already had to buy clothes to go to work and another night in a hotel, which they never offered to pay for. They showed up late the next morning and refused to unload the truck until I paid the additional 1000 dollars. These people are extortionist, they refused to bill it and I had to take time off of a new job to put this on a credit card before they would do anything and the apathy that was exhibited every time I called makes me feel like they must have to pay people to give them the reviews I saw on line. If these people are professionals and can’t give a close estimate and can’t own up to their poor performance then I know I will never use another moving company again.

Service cost: $2900

I just move from Texas to Georgia. At first I was so worried because it was summer and the kids were home but then I spoke to Yosel from summit van lines. He was so helpful and informative thru the all move. Summit came to my house. They did all the packing for me and I didn't have to do a thing. It was great. They were very careful with my items. Then came the delivery date. They brought the items with in the time frame they promised. I was so happy with the move that I had to tell about it. Summit van lines made my move a great experience. I would definitely use them again if I move.

Service cost: $3200

I had to plan a move in just 3 days, I called several companies, one of them was Summit Van Lines, and their employees were very professional and answered all our questions. I explained to them I had to move in 2 days, they said there was no problem, that they could help us, they even offered me to receive an onsite estimate ,the estimator was on time and well prepared. He gave us the quote instantly after inspecting what we were planning on moving. He was very polite and I can tell he was well experienced. We decided to go with Summit, their employees kept in communication with us, this made us feel more relaxed because we knew they were making sure everything from our move would go well, and let me tell you; THEY ARE AMAZING!, they arrived on time on pick up, were very careful, everything was exactly how we were told it would be. We paid what we were quoted, we received our delivery the same day without a scratch, and my family and I are very pleased with the service and attention from Summit Van Lines. Thank you for everything you guys did for us; KEEP UP THE GOOD WORK!! We will definitely recommend Summit Van Lines to our friends and family.

Service cost: $689