Suddath

Despite having used Suddath previously with good results, their latest performance has ensured we will never use them again. We had a small job scheduled today, the Monday before Thanksgiving, to move some furniture and boxes to a storage unit before we do some flooring work and then list our house for sale. It was somewhat last minutes, but we signed a contract, and everything was scheduled for today.

When we didn't hear anything this morning, my wife tried repeatedly to call them to confirm the time and see when their crew would arrivee. She spoke with the receptionist several times, but was unable to reach the inside sales rep Jose, although she was promised that he would call her back. This never happened.

Now it's past noon and we discover that for no good reason, we were sent an email over the weekend that no one saw cancelling our move claiming an equipment issue. No phone call and no mention when we called this morning several times. Now our entire schedule this week and our listing is in jeopardy unless we can find another mover. So completely unprofessional and unsatisfactory.

Soon, we will have a whole house move involving about 10 times the scope of this small move today. Guess which company will not be doing that work?

Extremely disappointed.

Move size: Partial Move Service cost: $837

I have moved across the country multiple times with the military. Suddath moving our household goods from Montana to Alaska has literally taken 43 days for them to even drive through Canada. We STILL do not have our things AND our online status says they moved it on a ship from Seattle to Fairbanks. After speaking with the operations team they confirmed they actually drove it on the ALCAN. There is a serious lack of communication with this company and their military members. Service has been horrible and also - why does it take 43 days to move 3000 miles? Are you kidding me?

If Suddath is the company assigned to do your move in the military just do a DITY because this company is trash.

Move size: 3 Bedroom Home Service cost: $4000

First, I'll preface by saying I've never written a review for a company before. Then I had the unfortunate event of having to move through Suddath. An utter embarrassment across every level of my move:

1. They misidentified the amount of goods that I sent to them IN A VIDEO, and sent only two packers to pack up dozens of boxes and heavy furniture. Took hours longer than it should have and it was unfortunate for the packers who did not expect as many goods.

2. Once my goods arrived in Virginia, I received a text on my expected delivery date that said they were going to be there in a couple of hours, and then they proceeded to never show up. It took many phone calls and lots of transferring (because apparently everybody on the administrative side is more incompetent than the last person) in order to reschedule the delivery for another dates. Don't worry though, it only cost me taking my personal days off for it to finally work out.

3. And finally, the delivery of the goods was fine until I realized my computer was broken in the move. Unfortunate but it happens, so I filed a claim. 2 months later they finally get back to me just to tell me my claim is denied because 'computer parts have an incalculable lifespan and can break at any time'. Even though yaknow, my computer worked fine before the move.

Overall, this company is unprofessional, impossible to actually contact and get any information out of, and just an all-around embarrassment. I cannot emphasize enough how much you should find another company to move with.

Move size: 1 Bedroom Home Service cost: $1000

Suddath has been known to, and continues to, take advantage of the military moves. We submitted a claim for multiple items that were broken. They then came back and offered an amount based on a one day Amazon Flash Sale price with depreciation. Their offer should be based on the actual price of an item and then calculate any necessary depreciation. They will not make an offer on any electronics (i.e. printers) unless they have a repair estimate, which costs more than the actual printer. I am extremely disappointed with their service and how they have repeatedly taken advantage of the military.

Move size: 4+ Bedroom Home Service cost: $100