Suddath

Would NOT recommend based on my experience.  Moved out of state and had damage done to my new home.  I did not see it until I cleaned up after the mover left.  I was encouraged by my Suddath contact to put in an insurance claim with them, and this turned out to be a total waste of my time.  After getting 2 estimates, the claim was denied based on the fact I did not see the damage before the mover left (which I had stated upfront).  Also I did not like that they used different workmen to help with the move on both ends.  They did not know which rooms furniture went in and kept asking me.  And I had to request a refund (many times) for things not packed by the movers, but that I had paid for in advance.  The company has not responded in the past seven weeks to my Better Business Bureau complaint, the Orlando general manager never responded to my email asking questions regarding the damage claim, and they never sent me a survey of the how I would rate my move (which they use the results for to sell their services.  No wonder their reviews are so high..) .

Service cost: $7200

As part of move a car was also shipped by Subbath-Houston. Car was a new Mercedes. At pickup I challenged shipper to find even a small scratch anywhere on the car. None per shipper. Fortunately to 3rd party shipper did a good job with no issues. The shipping papers given to me at delivery showed Subbath - Houston had changed auto condition scratched hood, soiled seats and other scratches and rubbed bumpers.  Obviously this mover is totally dishonest and untruthful. .

Service cost: $18000

We hired Suddath/United Van Lines to move When the salesman originally came to our house he explained what Suddath/UVL offers for the moving process. That they take pride in protecting client’s property and explained all the awards Suddath/UVL has received. We discussed how the company was made up of employees not contractors, that a moving tractor with “air ride” trailer would be used to transport our belongs, that the truck would come to our house with the same driver that will deliver our household items from Minnesota to Florida so we could meet him and discuss the move. We were told the driver would be in contact with us along the way to give location updates and his expected arrival time. We were also assigned a move coordinator to work with us on the move. He also explained that our credit card would be pended the day of loading and the final payment be charged on the day of delivery. On the contract we were given guaranteed delivery date window.
our household goods from Minneapolis to Orlando
Below is what actually occurred.
• On June 13th a small truck from the local terminal arrived with a local crew to load. This was not the long haul driver nor the moving truck. At this time they told us our items would be unloaded at the terminal and reloaded into a moving truck.
• Our delivery window dates were from June 19-24. Beginning June 19 we were to be given daily status updates. On June 19th we received no call or status update.
• On June 20th we finally called UVL, after we had not heard from anyone. Our primary move coordinator told us she would be on vacation the previous week and a fill in would be calling us. When the fill in coordinator returned our call, she told us our belongings were yet to be loaded.
• On June 21st and June 22nd the status calls told us our items were still not loaded and no driver assigned. Our items were still sitting in Minneapolis.
• On June 23rd the status call told us our items were still not loaded and that they would be loaded on Monday June 26th and leave for Florida. Missing our guaranteed delivery window. No driver assigned yet.
• On June 26th the status call was that it got loaded, but had not left MN as we were told on Friday, June 23rd. No driver assigned yet, still sitting in Minneapolis.
• On June 27th the status call was that the truck was going to St Paul, MN to pick up another load. Still not leaving from Minnesota. No driver assigned yet.
• On June 28th we were told they had leased a driver (contractor) and leased a trailer. This was not our long haul driver, nor a moving trailer but a freight trailer. We would possibly be able to be unloaded at our Monday July 3rd .
• June 29th and June 30th we were told the other load in front of ours had to go to Sarasota first, and then come back to Orlando. Our coordinator spoke to her GM and he diverted it to Orlando to take control of the load. We would not have our delivery now on Monday July 3rd but should arrive on Wednesday July 5th.
• On July 3rd we were told the truck broke down and now our delivery would be Thursday July 6th.
• July 5th we were told the delivery crew would contact us Thursday morning with an arrival time.
• On July 6th our household belonging finally arrived in a freight trailer, not a moving van trailer as we contracted with Suddath/UVL.
• On July 8th we picked up the motorcycle in Orlando.
• We were told the final charges would be billed/paid upon the delivery date which was July 8th, instead our Visa card was billed and paid to Suddath/UVL on July 2nd.
• The delivery staff was a local sub-contracted driver and crew, not employees of Suddath/UVL as we were originally told by our salesman.

Many items were damaged and scratched as well as a piece of audio equipment that was crushed. We can only assume this was due to the number of times it was loaded and unloaded into a freight trailer vs a moving trailer. We ended up filing a damage claim with UVL totally almost $5000.

Move size: 3 Bedroom Home Service cost: $7900

Experience with Suddath- Our experience has been painful with Suddath. Drivers and labor never wrap up the furniture during the move, cause it to slide in the trucks and damage. Breaks and damages the costly and expensive furniture. Suddath damaged almost $7,000 worth of furniture and reimburses 1% of the cost. Do not trust them with the move.
Experience with Suddath- Our experience has been painful with Suddath. Drivers and labor never wrap up the furniture during the move, cause it to slide in the trucks and damage. Breaks and damages the costly and expensive furniture. Suddath damaged almost $7,000 worth of furniture and reimburses 1% of the cost. Do not trust them with the move.

Move size: Office Move Service cost: $15000

I like many others have moved several times with major moving companies, including several moves with United Van Lines. The sales rep assured me that my move experience with Suddath would professional and of the highest quality, unlike the others. Well that never happened. When the loading day arrived it was a completely different company and there was no Suddath employees on site. I was assured Suddath would be making the move. Very little contact with the move coordinator at Suddath, I usually had to call her to find out what was going on. When you set expectations with a customer you should try to meet those expectations or at tell the truth about what is actually going to transpire. United is only interested in your money and not the quality of the move experience or your personal belongings. United owns Mayflower and Allied. Do not use any of these companies. I have used United for three major moves within the United States and will never use this company again.

Move size: 3 Bedroom Home Service cost: $7500

Lost my cedar chest with ALL my memories in them. All my baby pics, my kids baby books (first haircuts and first lost tooth), my parents wedding album, my nursing cap, an original newspaper from JFKs assassination and other memorable items over the years. Along with the chest, they lost my dining room table top and 5 chairs (I did get the legs and 1 chair), an antique dressing table, a bedside table, a wingback queen ann chair and multiple boxes with nicknacks. I was told no reimbursement for the lost items in the cedar chest (only for the chest). I’ve explained that the items are irreplaceable and that I get really stressed every time I think about it. Told them I wanted full value protection ($21k) but they said that that only applied to catastrophic issues. Paid these guys a lot of money for months of storage and 2 moves.

Move size: 4+ Bedroom Home Service cost: $8000

I would choose a different mover. Movers do not have a great reputation but another mover has to be better. Suddath arrived at our house to access our things to move and stated “we are more expensive but we are better”. Not so. Arrived mid-day for packing, and also late on loading day, ending up loading in dark and with rain. Arrived late in DC, mixed up what was to go in storage vs. our rental. Refused to pay for damaged things which were in storage, even though documented items with photos showing items still at storage locker. Lost items, I would suggest take with you anything you care about, don’t trust them.

Move size: 3 Bedroom Home Service cost: $9000

I have moved internationally 6 times and Suddath was the worst by far. They misquoted and raised my final price by 30%, with little recourse for me. Basically they had my goods hostage and if I didn't pay up they would keep adding charges onto my already enormous bill (17k Estimate to 24k+ final cost).

At time of move my wife's wedding ring went missing and we hoped it was not stolen. We had raised that it was missing but nothing was done until 4 months later when our goods arrived in USA. Wedding ring was not there and they did an "investigation", which went know where and they were not willing to do anything about it. Would never recommend this company due to these 2 negative events in 1 move. Additionally never felt listened to nor supported. Worst move ever with worst team behind their services and no real regard for customers.

Move size: 3 Bedroom Home Service cost: $22000