Stevens Van Lines

This has been 3 1/2 months of total stress. After getting through the arrival of our belongings from storage in Washington (not told in advance the shipping would be subcontracted to Stevens Worldwide), with a driver taking a nap throughout most of the unloading process and given bad advice (we should have written down some things); we are now dealing with missing items from boxes. We paid for the replacement/repair insurance, but are getting no compensation for things that are missing. We initially gave the company the benefit of the doubt thinking a box may have gone on to Tucson (next delivery) or was left in storage, but it is very apparent that our boxes were tampered with either between our house and the two trucks, in storage, between storage and the Stevens truck, or between the truck and our garage.
I personally talked to and saw the employee packing our flatware (stainless steel 12 place settings plus serving pieces from our wedding almost 38 years ago) in Washington. I found our two piece flatware trays in the drawer and took them out to be stored. The second day when they arrived to finish packing and moving our belongings I even told him I could have saved him time by having him wrap the two piece flatware trays with the flatware inside instead of packing them in a few bundles. I wanted to take the trays with me, too. I saw him put the flatware into a large packing box. We had over 240 boxes and items of furniture arrive in July so there was no way we would have known things were missing from boxes. Now, since every other item from our kitchen (with the exception of an expensive non-stick fry pan) arrived we realize a box was opened and things removed before getting here. We mistakenly thought with 9 months to file claims that we could be reimbursed for missing items inside the boxes. WRONG! We are being told that we signed for all the boxes so we can't have anything missing and we are being denied our claim.
I also had an inexpensive plastic tote with hand held gardening tools and two pairs of gardening gloves that is missing. The tote would be insignificant, except it was given to me by my best friend from college when my dad died. They also gave us a hydrangea plant, but we could not move the plant from our yard, so I made a point of telling my husband I wanted to keep the tote with my gardening tools. Because we told people (including Mountain Moving owners) we gave away a lot of our belongings, I was made to feel like I was mistaken or lying about the gardening items.
A couple of other things I do not have a personal account of, but that doesn't seem to matter anyway. We know they are missing, and we are being denied any compensation. They keep telling us that we signed a legal document that all the boxes arrived. How were we supposed to know the day 240+ boxes arrived that individual items were missing?
The company manager told me to recheck boxes for items and ask our kids if we gave them things that were missing. We did not report broken plates that were packed by ourselves or a broken bed frame that was broken before we moved or a saddle that was listed on the inventory, but I said we gave to an employee in Washington. Why would we make a false report?
We also don't understand why the replacement insurance does not cover items missing inside boxes. Surely, we are not the first people to have items misplaced, lost, stolen etc. before delivery. Why did they cover some damage to wooden furniture, but not missing things? Stevens is saying they didn't initially pack the items so they are not responsible and Mountain Moving is just telling us, "No," on everything missing.
We were very naive (we know the owners of Mountain Moving) and way too trusting. For instance, we now know something was amiss with at least one box (besides the missing flatware and a few other items). The handlers brought several items to us (planter, cleaning supplies in a bag, floor steamer, one piece of our two piece flatware tray) in no box and told us, "These were last minute items and they weren't in a box and didn't have any numbers, so they weren't on the inventory list." Wow! How were they stored for 7+ months?? Also, weird that the flatware tray had another piece that was later found in a packed box. Why wouldn't those two pieces have been packed together? I also recently noticed on their legal paperwork that our lawn mower was listed with a grass catcher. We didn't have a yard when our items arrived in July so didn't check it closely and now realize the grass catcher never arrived. We know their answer is that we checked it on the inventory sheet, so we will not even waste our time on that one. (We should have been more diligent.)
The driver assured us any damage and missing things would be taken care of but both Mountain Moving and Stevens won't pay anything because we didn't write it down the day of delivery.
In addition, the driver told Stevens that a bed was completely put together with no damage when he was the one who came to us to tell us screws were missing for the support slats and one slat would be placed at the end of the bed because the support leg was missing a foot and there would be less weight on the slat there. any we could just put a piece of wood under it. Stevens eventually paid for the hardware, but this illustrates the need to not trust the company and what their employees report.
Unfortunately, lessons(write down things, don't be pressured to think everything is OK, don't let the initial company subcontract,) are too late for us. bottom line we strongly suggest you not use Stevens Van Lines or Mountain Moving and Storage. We do not recommend these companies and urge you to find another mover. Also don't pay extra for insurance until you are assured they will pay for missing items.

Move size: 3 Bedroom Home Service cost: $5800

Moved from Cumming GA to Timnath Co mid February to mid March. 2019 due to delays.

Stevens Worldwide was the carrier and were a disaster from day one. They were a day late for the original pickup, split the shipment into two deliveries weeks apart, lost paperwork pertaining to the original inventory, broke furniture, damaged property on second delivery, unpacked several items to make them smaller resulting in serious damage to an antique 1750 grandfather clock, refused to leave any paperwork for the second half of the shipment, failed to deliver many boxes inventoried and marked as packed by owner, refused claims for damage as well as a total disregard for the lost items.

Simply do not take a chance and read many similar reviews of the company.

Move size: 4+ Bedroom Home Service cost: $10000

We were given no choice but to use Stevens for our corporate relocation. The crew that showed up to pack our home showed up one day early. The crew that showed up to pack the van showed up one day late. The moving crew packed things that were clearly marked as do not touch and refused to remove them from the van. Our inventory went from our home, to their storage, to our new home yet somehow they lost a significant amount of our stuff (including a drill that was IN its case when they took it) and damaged a very expensive grill, freezer, tool chest etc. I would absolutely avoid this company and spend your money elsewhere.

Move size: 3 Bedroom Home Service cost: $12000

I was referred to Stevens through a trusted co-worker who used them for her move. But Stevens and the partners they used were sorely lacking.

First, I want to say, the people on both ends of my move with the 3rd party were nice enough - pleasant to talk to and got through the packing easily enough. Talking on the phone with them was also always pleasant. I have no complaint about that.

My Stevens representative was a bit lacking. I'm not sure if once they handed off they were just out.

First, the quote I got vs the price I paid was about 5,000 off. i get weight was not exact, I was not too worried about that. I also had to have it in storage for a month so technically I think it was would be considered two moves since I could not unload into the new residence on time. EVEN though I had requested that my stuff stays in the old state until I was ready, but understand drivers need to consolidate trips, but would have liked a heads up before being called and told "I 'l be there in two days".

I was a bit annoyed at the load in guys, again nice enough, but every box marked fragile I've found at the bottom of the box piles in the house.

My real problem is that this is the worse move I've ever done where items are broken or just outright gone. I did reach out to Stevens explaining this - but go ZERO feedback. I'm still finding fragile things, that I relied on the professional movers did not pack with care - tossing them into random boxes. Now items that are collectable to me and non-replaceable are destroyed forever.

I realize that Stevens would say "it's our 3rd party, not us" but if you subcontract with people - it reflects on you.

To the consumer - do research, get multiple quotes, find out ahead of time if they are doing it or subcontracting.

Move size: 3 Bedroom Home Service cost: $15000