Smartway Moving

My experience with smart way was great, they moved my stuff from Toronto to Atlanta. The movers showed up on time and they were very friendly, experienced and efficient. Victoria was my to go person and I cannot thank her enough she was very attentive and always available to answer all my questions and walk me thorough every steps from start to finish. I appreciate her effort and communication throughout. I will definitely recommend them and will use them in the future.

Move size: Studio Service cost: $1200

Very Quick to take deposit and money. Extremely rude when asking about my brand new furniture that was badly damaged. Destroyed my computer table beyond repair. Lost my 40 inch Smart TV. They did say I could claim the losses, which I did, I heard nothing from them since. These good reviews are fake I believe, also operate as Provincial Movers. Note their address is a mailbox, you can’t serve papers through a lawyer. I tried suing them. I hope these guys get what they deserve in this life and the hereafter. They don’t deserve one star, but I guess it’s for bringing my belongings from Alberta to Ontario in many pieces.

Move size: 1 Bedroom Home Service cost: $1057

Just wanted to say a BIG THANK YOU TO SWM!! Thank you VICKY for setting this up for me and thank you to the movers (sorry I don’t remember the main guys name). I Used SWM for my move from Florida to Canada. I made my reservation with Vicky and really appreciate her customer service and prompt responses!! Honestly she made it SO EASY! Thanks girl you are the best! It took them 6 days to deliver after pick-up, I didn’t need storage. The guys worked hard and I was impressed with the way they handled my newly used appliances and a few antique furniture pieces that are heirlooms. They packed my TV’s for me as well, I paid an extra $80 for the wrapping. My weight ended up a little bit more than I thought it was going to be but it wasn’t anything significant. Vicky provided me with a higher quote in case so I was somewhat prepared and honestly 60 cents per pound from Florida to here is a great deal!! I am satisfied and although I don’t plan to move back I would use them again. 5 STARS GUYS! Thank you so much again SO HAPPY!

Move size: 2 Bedroom Home Service cost: $2230

I am going to share an email I wrote to the manager of Smart Way Moving. I don’t usually ask people to share but in this case I am asking. This company should not be in business!! I sent this email last Friday. This is the third email I have sent to him. I sent the first one on March 18, a follow up on the 20 and this one on the 22. Still no response. By posting this I realize that I can kiss my missing box goodbye, but I honestly don’t give a flying $&@&!!
When I hired them I was told that I would receive my things between Feb 20 and 25 and that I would pay the balance of what I owed them when they off loaded my things. I was also told my things would be shipped on a tractor trailer.
The day after they picked up Feb 9 I got an email stating I needed to pay the balance of my statement. I called the office once I arrived in Ontario and told the lady that was not what I was told. She said “You need to pay now”. I said “ not happening give me your manager”. I got David. He told me it was all fine and I could pay when they delivered. I asked him when I would get my things and he said the shipment was leaving Vancouver the next day and he would be in touch. After a couple of days he hadn’t called, I called and asked for him. Once he came to the phone he yelled at me for calling and asking for him. He said” the answer will be the same from all of us”. I said ok can you tell me why it’s taking so long? He said no and he had another client on the phone and he hung up on me. I was furious and you could hear it in my voice I am sure when I called back. He told me I would take delivery in Mar 8. I remember thinking I can do 10 more days!! The email will tell the rest of my story. Please please please don’t hire this company to move your stuff.
And and FYI when I talked to him on the Thursday and was told I was not getting my delivery on Friday Nikki Laurin was standing beside me and she heard every word he screamed at me. I didn’t have him on speakerphone!! Here is the email I wrote him.

Hello David.
I will now assume that you can’t be bothered to help me find my missing product. I sent you an email Sunday night. I reminded you on Wednesday. And now it’s Friday and you have not responded to any of my emails. I have tried calling twice and you will not come to the phone. I know I am not your favourite customer because you seem to think I was harassing you and your staff. I was merely trying to find out when I was going to get my stuff. You see when I hired you people to move me, I was told by your salesperson that I would take delivery between the 20th and the 25th of February. When I didn’t receive a call from you then I called to ask when I would get my things. You said March 8. That was on the 26 of Feb. I remember thinking ok 10 more days. Then I called on Monday March 4 to confirm and was told yes I was getting my stuff on Friday. I made arrangements for a friend of mine to come to help me unpack. I called on Thursday the 7 to confirm and was told that I was not getting my stuff the next day. Of course I was upset. But I never once swore or was disrespectful. And by the way your girl Brenda was terrific. You on the other hand acted like a total jerk. I was also told by your people that my things would be on a tractor trailer not a rail car. You called me a liar and told me that I wasn’t allowed to call there anymore. All I wanted was to know when I would take delivery of my things, and why it was taking so long. I explained I had been sleeping on an air mattress for over a month and you didn’t even care, you just hung up on me.
I have decided this will be my last attempt to give you the opportunity to show me that you actually care about your customers. I await your response David, but at this point I don’t expect it.

Jodi Rose.

Move size: 2 Bedroom Home Service cost: $4000

Disaster move started July 2018,
Smartway customer service and assurance that they would do a good job was consistent right up until the truck showed up to move us. The truck was already ¾ full but they said they could get everything in and they wouldn’t rent local storage until 5PM when it was obvious they couldn’t take all our belongings.( the estimate of how much truck we needed was provided by Smartway after I sent them multiple pictures of everything to be moved). Our furniture etc. went into their storage facility, which was an old warehouse in Mississauga, not climate controlled as shown on their website. ALL of our furniture was damaged, even the couches they wrapped in plastic, and some furniture and boxes lost somehow as well. Company Management remains anonymous and they won’t take any complaints. I had to take the company to small claims court and we won an out of court settlement in April 2019 as Smartway realized they were totally at fault. I would not recommend this company as their management has failed to provide quality training and processes for their employees.

Move size: 2 Bedroom Home Service cost: $7000

I hired Smart Way Movers for my Vaughan ON to Nova Scotia move. The two men arrived in the morning to Tim Hortons coffee and donuts and their rates for additional packaging costs were reasonable. I tipped them afterwards for their hard work and they were on their way. Despite being less than a week later than expected, I do understand cross-country moves are not always on time and most people get fussy I see. It happens and the movers are not always to blame; my things arrived the way I sent them with exception of an old walmart lamp that broke (so what). Thanks for taking care with our move. *thumbs up*.

Move size: 2 Bedroom Home Service cost: $2000