Smartway Moving

I have never complained or expressed my dissatisfaction online. However; if I could prevent anyone from ever ever ever using this company, I will do so. From the beginning to end this company has been extremely unprofessional and verbally abusive. I've never seen a company, especially someone in the management team ( David and Michael) speak to customers is such a degrading demeaning manner. When I asked David for the owners or anyone above him contact information to express my dissatisfaction, he said quote" No, I'm the manager and that's all you need to know, I will not give you anything, do you call Rogers and ask to speak to the CEO). The items were not delivered still waiting and its been 4 weeks, he cancelled my delivery simply because he wanted to give me a hard time. I don't think a company like this should ever be in business if they have no respect for people. When I asked David if he treats all his customer like this he answered: " just the ones that I dislike and give me a headache". Rating is -100 not 1.

Move size: Studio Service cost: $900

I was initially very pleased with this company. Victoria was pleasant and easy to deal with; however, she provided me with false information and tried to blame it on company policies changing. When I booked the move I was told to pay the $100 deposit upfront and the rest of the payment would be due when my belongings arrived at my new location. One week after they picked up my things I was sent an invoice and immediately charged for the entire move. The money was taken out of my account before I even saw the invoice and I was not given any opportunity to use a different credit card as I was planning to do. I asked several times about this and all Victoria could tell me was that maybe their billing policies have changed. I called the company and spoke with the person who answered the phone as well as the account and they both informed me it has always been company policy that they take payment before the move. I tried to discus this issue with Victoria and she did not respond to my messages even though the previously had also been very quick to reply. I even asked for the number for a manager I could speak with and she still did not respond. She also told me when I booked the move that it would take 1-2 weeks for my things to arrive and it actually took 4 weeks. I found out from another employee at the company that this was average time. I understand that the company has its policies and procedures and I am more than happy to abide by them but the misinformation I was given resulted in extra charges for me from my bank and no attempt was made by any of the three people I spoke with to resolve this or even admit they made a mistake. The movers themselves were very professional and efficient but the individuals at the office were very unhelpful.

Move size: Partial Move Service cost: $1349

One of the pick up locations of our move has recently been broken into and I am positive it was the movers from Smartway. We are currently in the process of conducting a criminal investigation and we have substantial evidence backing our suspicions to lay substantial charges on both the movers and the company. If anyone else has a similar experience - please contact me.

Additionally our entire move was a complete disaster ad one of the worst experiences of my life. These people are criminals, stay away unless you want your items damaged, stolen, received far too late or you want to pay 3x’s more than the original amount (charged to our credit card without authorization weeks before we received our things) Im certain all of these positive reviews posted are employees of the company. Stay as far away as possible from them.

Move size: 1 Bedroom Home Service cost: $2500

I hope to prevent anyone else from having to deal with a company that has such complete disregard for their own tagline of "Total Commitment to Quality Service".
Smart Way is a dishonest, and very disrespectful company.
Absolutely the worst customer service myself and my family have EVER had on both the shipping and receiving end. They gave a quote and then charged an outrageously higher price. They were elusive about when our belongings would actually arrive, and it took four weeks to arrive instead of the previously agreed-upon two. They were not forthcoming with any information about our belongings' whereabouts or delivery date. They demanded that we pay before receiving the belongings, so we were unable to see their condition until after we had paid (surprise - the boxes were completely battered). They said they would arrive for delivery between 9 and 10am, and at 10:30 when they had not arrived, we called, only to be told that they were delayed and would arrive in an hour (but didn't think they needed to call us to tell us this). They did not arrive until 1pm - a full FOUR HOURS after they said they would arrive. They will completely disregard your schedule. I called the office to raise my concerns, only to receive the worst customer service EVER - I was hung up on twice, and spoke to a David, who was incredibly rude to me. I am appalled that they are able to keep a business operating when this is how they treat their customers.
I'm disappointed that I have to give them even one star in order to leave this review.

Move size: Partial Move Service cost: $870

My fault to believe these people even after reading reviews. I like to give people the benefit of the doubt. Don’t make my mistake. They have lost 4 boxes of my belongings and they keep on telling me different stories. They promised me to get my things in 5 days and took over a month with missing things. At the beginning they sound really nice but after you pay them they are completely rude.
Their prices aren’t as what they tell you either. They will over charge you on additional weight.
I hope they get what is coming to them for screwing families and life’s of inicent people. My kids and my self had to sleep on the floor for a month before we got our bedroom sets. They told me the reason why it’s going to take a much longer time then promised was because they sent my shipment “on accident” to another province.
Don’t waste your time and money on this company. What goes around comes around and Every penny they made from us will hopefully be losses for them.
They hire selling reps that talk nice to you and give you their cell phone number but block you once they get the payment. They have no time to listen to your complaints and the accountant called me “stupid” when questioning the final charges.

I can go on and on but please save your self a headache, money, and time and hire a professional company that’s accredited through the credit bearu. This company isn’t as I have did my studies on them afterwards.

Move size: 3 Bedroom Home Service cost: $2500

I will keep my review short and simple. Our experience with smart way was great. They executed our move exactly as planned. Showed up on time and delivered within the outlined dates. Movers were efficient, careful and clearly experienced. They packed our entire house which is apart of the service we required. My wife and I move every 5-8 years due to my employment and I will ensure to save Victoria's number once I need to relocate again. We appreciate everyones efforts and Victoria's communication throughout. Overall we recommend this company.

Move size: 4 Bedroom Home Service cost: $10560

Had a pick up of belongings in Nanaimo, BC to go to Windsor, ON. From start to finish - professional, efficient, courteous, friendly. I really cannot say enough great things about the excellent customer service I received. Victoria my move planner, is very aware of people and their feelings, always made me feel welcome. She is very astute and kind. Made me feel that I was very important customer and she is extremely patient. I would not hesitate to use Smart Way moving again if required. There should be more people in the world as you have at Smart Way, everyone I dealt with I send a BIG THANK YOU.

Move size: 2 Bedroom Home Service cost: $2500