Sky Van Lines

WORST service, if possible I will give negative points. I picked Sky Van Lines based on Google review but now I REAL REGRET. Google reviews are FAKE reviews.

Look at Yelp reviews for real reviews. They have worst in services EVER!! Irresponsible people!! They deliver when they want to deliver and good are damage and till now no response on damage goods.

2 of my friends looking for moving company, thank god that I told them about my experience with Sky Van Lines. They picked other moving company and they are happy with them.

Move size: 1 Bedroom Home Service cost: $2450

The movers showed up 30 minutes early on Friday morning which worked PERFECTLY with our schedule. The movers were extremely courteous and hard working. I couldn't believe what they could each carry by themselves. Each one of them would easily put over 100 lbs of furniture on their back and walk with ease to the moving truck. None of our items were broken and they cleared our 1,000 square foot apartment and moved everything to our new apartment in 2 hours flat. I will recommend Sky Van Lines to every one of my friends!

Move size: 4 Bedroom Home Service cost: $5400

Be sure you don't need your stuff quickly as it took 12 days to receive my delivery from Vegas to Texas. Once my inventory arrived, half of my heavy-duty rubbermaid totes were smashed..I can't imagine the weight they had to put on these to accomplish this feat.

The started to unload and I noticed that the bottom of every single box had black tar on it and they proceeded to put them all over my newly cleaned light carpet! I stopped them immediately and grabbed cardboard boxes to put down. Had I not, they would have ruined all my carpet! As it stands, I can't get the stains out where they missed the cardboard.

When my expensive, Persian carpet was brought in, they had only wrapped the middle part, so at least a foot on both ends were covered in permanent, black tar! This is what you get for hiring day labor who aren't trained properly!

Bottom line, I will never use this company again, and if you care about anything you own, do not use them as well.

Move size: 2 Bedroom Home Service cost: $3000

This Moving Company Destroyed Over 170 Pieces , Lost or Stole Our Property. Owners of the Company witnessed the DAMAGE on 3 different meetings. Why do I say Stole I found a LOCK Box Pried OPEN with a candy wrapper inside. Damaged -Gouged Antique Furniture over 100 to 150 year old , Snapped of the End of a Solid Cherry Wood Table, Crushed packing boxes and bins

They could not get all our property on the trucks, so they left unknown Items in SALT LAKE City.

We were Promised a Truck would be returning from Las Vegas the Next Day to pick up our property to complete the move, it was almost a Month before our property was picked up. And when they did they Damaged the Locking mechanism on the storage facility.

Their documentation of the property LOG is a Joke, instead of using the Printed item identification which is very clear to read and understand side they use the Back side and hand wrote chicken scratch every Item

They use a 3rd party Claim company to process the claim which was Nightmare until I got the OWNER on the PHONE.

They make it as difficult as possible so you get frustrated an say FORGET IT.

Bottom Line if you want ALL of your Property,,, to be delivered in undamaged condition

DO NOT USE THIS COMPANY.

Move size: 4+ Bedroom Home Service cost: $9000

I understand the pandemic has made things difficult.

This company took the job of moving our belongings from NV to SC. We paid deposit and over $1000 for pick up (9/27/2020). We drove across to SC while keeping in touch with Sky Van Lines. It took us 2 weeks, no worries, they didn't have a driver anyway. We arrive 10/12/2020...still no delivery. We have 3-21 "business " days for delivery over 1200 miles, this does not include weekends...ok. 10/31/2020 no calls, I text, they STILL have no drivers and our belongings are still in NV. BUT the CONTRACT gives them 30 days to complete the delivery...it's 11/18/2020 we still don't have our belongings.

We have had to buy new wardrobes for 5 PEOPLE!

We have have to buy kitchen tools, utensils, equipment.

I have half my business in the shipment and can not make money. Putting us on the verge of losing our new home.

My daughter is disabled and we put some minor medical equipment in the shipment (we didn't need it immediately, but certainly before Nov!) They say don't put this stuff in the shipment...but if I'm hiring you to move our belongings...THATS what I need you to do. Don't take the job if you can not fulfill the request. This company has complaints since March of 2020 about this same issue. Telling people the truth up front will not make you lose business...being deceitful will. This company was well aware of their problems with logistics yet they still took my job.

I am so upset, my kids holidays are ruined as we can not provide. I never thought this would still be going through this.

11/18/2020 we STILL don't have our stuff!

Move size: 1 Bedroom Home Service cost: $2200

I was planning my first cross country move and I did quite a bit of research on moving companies prior to making a decision. Sky Van Lines had excellent customer service, great reviews, excellent prices.. everything to make me very secure in my move. Initially, I opted for a partial pack and move with insurance, after a couple of days of thinking about it, I called back and requested a full pack and move with insurance. Tobias was my representative and was very willing to help. He asked me to complete an insurance form listing all items included in the move that is valued at more than $100 per pound. I completed the form listing my valuables (shoes, bags, handbags, jewelry, etc.), a day or two goes by and Tobias calls me and recommends I get additional insurance for the items I listed as these items will not be covered in their insurance. No big deal...

Moving day, no real hiccups. My items were scheduled to be delivered anywhere from 2 - 8 weeks, thankfully the delivery was within 3 weeks. Upon delivery and unpacking is where this move went sideways.

1. Office Desk - destroyed. Broken in half

2. 3 boxes of Coach Jewelry had the jewelry ripped out of the boxes

3. Coach card wallet missing

4. Floor Lamp arrived with a dented base

5. Floor Lamp arrived bent

6. Wall Clock decor was broken

7. Wall Cabinet - stress Cracks on the side

8. Dresser was packed with items in the drawers, making the drawers difficult to open

9. Dresser - Stress cracks

10. Chess Drawers to bed installed incorrectly

11. Aquarium packed with lamp, mulch, and heating pad - Lamp and Lightbulb were broken, mulch EVERYWHERE.

Item 1, 2 & 3 were found immediately, it was a weekend, so I left a message for Tobias regarding my concern. Tobias called me back on Monday and this Tobias was no longer the friendly Tobias I previously encountered. Tobias would not acknowledge that this could happen with his company. He stated in all the years they have been in business, not one customer has had an item stolen or missing. I understand not believing your employees would act so disrespectfully when trusted in someone's home, however, he wouldn't acknowledge this as a concern. He actually questioned me and my character as if me claiming the jewelry was going to change my life financially. Tobias mentioned his company chose not to insure me due to my high ticket items listed on the inventory log (which isn't accurate because he previously recommended I purchase additional insurance for the items valued at $100 per pound, these items do not fall under $100 per pound.) After a less than pleasant call with Tobias he recommended I file a claim with their Insurance company and emailed me the information. Their Insurance claim process is extremely lengthy and unfruitful. No acknowledgment of their wrongdoing.

Tobias was LESS than satisfactory as a customer service representative.

Move size: 2 Bedroom Home Service cost: $6600

I moved from Vegas to Washington due to the pandemic.. Majority of my items were broken, cracked or damaged. A entire box full of my most expensive items ironically went missing. They also pressured me into giving them a tip as if the move wasn’t already costly enough they add charges as they go and label nothing. Do not waste your money find someone who will do a reliable job. I regret picking them.. Once I expressed my concern nobody ever got back to me either as I anticipated. I will say they were extremely nice over the phone until the job was done then not so pleasant of course.

Move size: 2 Bedroom Home Service cost: $4000