Simpsons Removals

Do not ever use this company.
They will with hold your goods at there depot and charge you extra.
I paid them £740 to move me over to Sutton-in-Ashfield from derby. They told me when they did the quote that they would supply rails for my clothes and they didn't. They turned up at 10.30 and they were aware the there had been problems with the exchange but we decided to go ahead in the hope that the money would transfer for the house that afternoon. All my stuff was packed on the trucks fine and the 3 guys they sent were lovely. They set off to the new house with my stuff. I drove up to Mansfield to get the keys from the estate agents. I got a phone call from their manager at 15.45 to say that they would need to charge overtime at £90 a hour. I accepted this. I got the keys at 16.30. I was walking back to my car with the keys to head back to the new house when I got a phone call from a very abrupt and rude receptionist who told me that the men were returning to the depot with all my belongings. I was very upset and told her I had nothing with me at all. She didn't appear to care and said that the men would leave a bed on the garden and that they would load my things into storage and redeliver in 4 days time. I was horrified. I told her that I had agreed to pay overtime and she said that nothing had been said to her and the men were leaving. I got back to the house to find a mattress left. No bedding no pillow nothing. I have a pituitary tumour and hypoparathyroidism and I realised that my life saving medication was packed on the truck. My gp had to order emergency medication because I tried to ring their office and nobody was answering. I had nowhere to go and no clothes food belongings at all. The following day I rang them up by this time very angry. The receptionist was adamant that they could not deliver for another 3 days right before Xmas day. I told her that I would get another company to fetch my stuff that day. She put the phone down on me. Then I rang her back and asked why she had put the phone down and she said it was because she had finished speaking. I explained that my medication was on the truck and she said that was my fault for packing it. I told her that I would contact the police because it amounted to theft. I got a phone call later that day and was told that they would deliver the next morning at a cost of a further £990 which included redelivery storage costs and 2 hours overtime for them having to unload my things into storage. I was contacted to give card payment over the phone otherwise they would not deliver. I was very distressed. I paid and made it clear that it was under duress. My belongings were delivered but so much in the boxes has been broken including a unique stained glass clock and many of my glasses and one of my picture frames. I still haven't found any of my remote controls for my TV etc. Also the attachments that hold my shelves in my glass unit are missing so it's rendered useless. I am now left with no money to buy family Xmas presents as a result. This company are fraudsters. If it took them 2 hours to unload my stuff at their depot and they knew I was 10 minutes away before they left the house they should have simply charged overtime to unload it at the house. But they wouldn't do that because they took my goods so that they could charge again for delivery in addition to the overtime. I will not stop until this company are out of business because they treated me so appallingly that day. I have never known such vindictive administration staff and such fraud should be punishable. I will be seeking damages and compensation having already spoken to trading standards. Apparently they are approved by Which. I will be informing every agency that endorses this company and ensuring that all people are, aware of their bad practices.

Service cost: £1740

I asked for quotations for an immediate move, and Simpsons was one of the companies that replied. They were not the cheapest, and my move was done well by another mover.

Since then I have had almost daily emails asking me to reconsider, and telling me how wonderful Simpsons are. I have emailed to say that my move is complete, but my emails are bounced back as undelivered.

I have phoned them, and was told that the emails would stop, but still they come.

Do not ask them to quote - they will never leave you alone!

Service cost: £1500

I will preface this review by recommending you do not use this company under any circumstances.

We contracted with Simpson's to move our furniture from the UK to Nova Scotia Canada. We awarded our business based on promises made in writing regarding the final delivery address which was unknown at the time of signing the contract. When we finally purchased our house in Nova Scotia we contacted Simpson's to arrange shipment. They then completely ignored their original promise and told us it would cost a substantial amount more to ship our furniture to the final destination address. Furthermore, they told us the goods would not be shipped until the additional amount was paid. When we questioned them regarding the promises made, they then lied through their teeth to substantiate the additional charge. We had no choice but to make the payment.

Simpson's had contracted with a Canadian agent to ship our furniture from Halifax to our new home. Naturally the Canadian agent would not ship the goods until they received payment from Simpson's. Simpson's caused us further stress by deliberately delaying this payment. We were within hours of being forced to use our own credit card to release the goods.

When we originally spoke to Simpson's we were obtaining quotes from several companies. Simpson's were completive and their response was always, "don't worry, we will work with you". Once they had been awarded our business and we had paid them, this changed dramatically. The General Manager, Peter Turner refused to support the promises made by his employee and became almost offensive when challenged. Melanie Simpson, who one assumes is part of the founding family, did not seem to be concerned that her company was lying to us. The whole experience became a nightmare during what should have been a very positive and exciting time.

I will reiterate my recommendation. Never, ever use this appalling company.

Service cost: £5000

Recently did an international move (UK to Sweden) with this company and it couldn't of been easier. We had a home visit for the estimate, and didn't end up paying any extra when the volume was again calculated in storage. The removal men were quick and well rehearsed with what the they doing on both sides of the job. Everything came out of storage in exactly the same condition it went in, I was expecting maybe one or two breaks with the nature of the move, but even with some glass furniture I have found no damage worth noting. The job was carried out by Simpsons throughout, no third parties for us, the process was four months including requested storage time. This was our first big move so I emailed a lot and always got a concise reply within a day or two. They seem a tad expensive in comparison to other companies but seeing others moving into our building with other companies I see why they are. I definitely recommend them, and will use them again if I ever need too.

Service cost: £2500

Horrendous! Dreadful from (almost) the start - lies and cover ups, stuff missing too from my move from UK to France. Given my treatment from Simpsons Removals & Storage Ltd., and despite the fact I took out extra insurance, I just know to go after them for damages and loss will result in nothing. Two months later (you can imagine it takes a while to fully unpack - plus I'm running a business) I'm still discovering lots of missing items!! Simpsons MUST be aware of unclaimed items knocking about. I guess they have staff who have lucked out and claimed part of MY HAUL. The packers were appalling - one of the Simpsons Removals & Storage Ltd. Packing Staff's opening line was "I have to get this done quick, as I've got an interview for another job later". Their behaviour and language was an absolute disgrace. The 'surveyor' wildly underestimated my load..lets call him "Tom", as that's his name. Clearly, looking back, the quote given to me was clearly designed to win the business. I was lulled by the patter, and then TOM declined to stand by his initial conversation and I was told by his boss that TOM was 'upset'!! Ha, I doubt he was as upset as I was!! The quote which arrived by email was even less than Tom Thetford's verbal account when we met at my storage unit - a storage unit which gave a clear indication of what I had to pack onto his lorry.. There were items NOT in the storage unit and I told the surveyor TOM what they were - INCLUDING precise DIMENSIONS of a pool table. Just before I signed another member of staff assured me "the more you have the cheaper it is" - this turned out to be rubbish. The final invoice was almost twice the original quote with extra insurance on top. Lots of to-ing and fro-ing of emails, especially with thew staff member who hooked me - lets call him "Ersin" as that is his name - and I actually received an email (in error) from Ersin's superior telling Ersin NOT to contact me!! - Professional - er, NOT. Then Simpsons Removals & Storage Ltd. lied about delivery and I had given them well over a months notice - nearly two months really. I would never have booked if I felt they couldn't accept my 5 day window for delivery. But they waited until I was in France and then calmly told me (on email only) that "two lorries were broken down" and my delivery was now June 6th!! It should be noted that I have since been told by a staff member that this wasn't the case with the lorries!! It is my belief they took on too much work, and decided to shift my dates to suit themselves. So, the delivery was cancelled for two weeks, leaving me stranded in France with nothing for my house or new business. I requested on April 10th to deliver my possessions between 23rd and 26th May..lots of mutterings about how this "should be OK" Simpsons Removals & Storage Ltd. cancelled - by email - on 22nd May. They set a new date of June 6th and this was missed by 24 hours as Head Office sent my delivery guys on another job! Instead of me the guys were sent (past me) to South of France and then back up.. making it impossible for them to get to me on the day. A disaster from start to finish - DO NOT USE!! I didn't believe a word they said after a while. They let me down hugely and I would never have signed up had I known the parameters. Make sure when you book that you lock down dates..do not believe "it should be OK". Simpsons Removals & Storage Ltd. were an expensive mistake. I have friends moving into mainland Europe, and I am making sure they all know to dodge Simpsons Removals & Storage Ltd. totally and warn others of the same. Of course, they gave me the option to cancel - by which time they had my deposit and all my possessions in a lock up in Dartford, so it would have cost me to repatriate it back to my storage unit. Ah. memories flooding back of what was an excruciating and terrible experience with Simpsons Removals & Storage Ltd. As I am in contact with many people moving between France and UK and back again - I am spreading the word. DON't USE SIMPSONS.

Meanwhile a lot of Christmas items, a lot of gardening equipment, step ladder and other boxed items of mine have clearly found other homes - despite, once, all being in one place - and under the "care" (loose term) of the disastrous Simpsons!!

I find it extraordinary that I watched all my items being loaded into crates, but not everything has arrived - how hard is it to have one load and manage to split it so badly.

Even this ridiculous review doesn't cover all the towns or counties - so I have had to put the nearest in - Guildford to Bordeaux. For the sake of clarity it was Camberley to Les Alleuds, France.

Service cost: £3000

For the sake of your sanity and your wallet, do not use this company! They lie, they fob you off, they are rude and aggressive when you try to get help, they take your money and do not send your items!
It took over 6 months to receive our furniture in the Canaries, the items eventually arrived but could not be released because Simpson´s had not paid the sea carrier or destination agent,, our furniture sat on the docks for 5 weeks!
Every phone call to them is a promise that the correct person will call you back! They never do! The managing Director Melanie Simpson does not respond to your calls or emails. We received an email to say they were going into liquidation, but according to Companies House they are still trading?
We paid 2,700 pounds upfront to Simpsons and an additional 2,600 euros to the agents here to get our items!! If they haven´t already gone bust, they deserve to! Worst experience ever!

Service cost: £5500

Very helpful pre-sales team who won the contract through excellent communication and customer support before the move. Movers themselves were extremely quick and efficient, seemed to take great care to look after and be respectful of personal belongings. Every box was labelled clearly with contents which was really helpful later on. On their suggestion, it's worth separating all essentials beforehand into a 'not to pack' area if belongings are going into storage as there is not always time on the day. Storage charges are very competitive. Delivery to a new house a few of months later was again extremely well managed with lots of supportive back-up contact. A nice touch: the same moving team leader (Paul - totally amazing superman!) was allocated which was really helpful as he actually remembered our belongings and this speeded up the move and furniture distribution. He also re-assembled our beds and 9 huge storage cratefuls were still moved in by early afternoon! Simpsons also refunded part month storage costs promptly. We would recommend Simpsons highly. We have moved fairly often and this is by far the best quality and most hassle-free and worry-free service we have ever had. A definite top star rating!

Service cost: £4200