Simple Moving Labor

Move date: September 20, 2021

Crew leader: Dirk

I would never recommend this moving crew which was promoted by Simple Moving Labor as their top crew and the only one with 100% customer satisfaction.

My oversized sofa consists of 2 chairs connected together with a bar across the bottom. The main purpose for using this service was to move the sofa and an adjustable motorized bed. This sofa has been moved from Texas to 3 apartments in New Jersey and 2 places in New York. For some of those moves, it was disassembled into the 2 chairs for moving. Dirk was either too lazy or not knowledgeable enough to disassemble the sofa. Instead, he argued with me that it could not be separated and refused to figure out how to disassemble it. Then he spent 20 to 30 minutes on the phone with somebody at Simple Moving arguing that the sofa cannot be separated. I'm not sure how he thought the sofa was brought into the apartment if it couldn't be taken apart.

It was one of the helpers, who after 90% of the items had been removed from the apartment and taken to the truck, who just happened to mention "Ma'am I don't know if anybody told you, but the sofa won't fit in the elevator." Dirk was not pleased when I told him there was a set of stairs at each end of the building. He was fussing about having the guys take it down the stairs.

The sofa was not a surprise as I had told Dirk in advance that it needed to be separated. I expected him to come prepared.

Dirk was observed mostly on the phone, giving directions, and rarely participating in the actual moving.

He fussed several times about the size of the truck telling me he didn't know who told me to get that size truck.

Finally, at the end of each location, Dirk produced a form for signature. The form asked whether there was any damage. Of course, you cannot identify damage until the items are loaded off the truck and into the new apartment if there is space for you to move around and inspect each item. Naturally, this was not the case so you are forced to prematurely state there is no damage before you really know whether there is damage.

I did not have the box that the tv came in so Dirk refused to put the tv in the truck and ordered the helpers not to help me put it in my car. Likewise, I had a printer leaking ink. One of the guys put plastic on my car seat and put the printer in the car for me despite Dirk telling him not to.

While I was standing within earshot about 4 or 5 feet away, Dirk told the helpers that I am the type to file a claim and he's just about the liability. He said this more than once in my presence.

Move size: Partial Move Service cost: $658

The movers were supposed to be at my home between 8:30 and 9:30 per my special request which was accepted by your company. At 10 I got an email they would be there shortly. At 10:15 I called and was advised they were running behind and would be there in 30 minutes. At 11 I called and were advised they got held up in traffic hopefully they would be there in 30 minutes. Shortly before 12 they arrived. They did apologize and got right to work loading the truck. However, by that time we had already brought quite a bit of stuff out into the driveway for them to load. When you are making a long distance move from Florida to Colorado time is of the essence. Put alot of stress on us that was unnecessary.

Move size: Partial Move Service cost: $299

The agent I spoke with at the beginning answered all my questions with patience and understanding. She never pressured me in any way !

Movers were professional and extremely courteous. They took great care with all our belongings. I've dealt with movers a lot since my husband was in the military and we had several moves, these guys topped them all!

They did a GREAT job!

I would definitely use this company again and recommend them to family and friends.

Move size: 1 Bedroom Home Service cost: $500

I hired these guys after they gave me what I thought was a good proposal. The task was to empty a POD (7' x 7' x 8') that was HALF full. No furniture, and the heaviest item was 50 lbs. (I loaded the POD in an hour and 15 minutes with a 14 year boy).

I was told I would get a truck, 2 men and a dolly. This would have been perfect since all my boxes were two sizes, small and medium. Again, there was no furniture or large items. They were easy to stack and move.

However, on moving day I got two men with lifting straps. Loading their truck from my POD went fast and easy since they were able to park their truck next to the POD and did not require their lifting straps.

However, they got lost on the 6 mile drive to my apartment, which is time that I had to pay for.

Then the two guys trying to lift 9 boxes at a time went ridiculously slow. In fact, they borrowed my hand truck to move boxes since it made more sense than their straps. They charged me additional time which, if they hadn't got lost would not have been necessary.

Move size: Partial Move Service cost: $495

At both ends of my move from Simi Valley, CA to Castle Rock, CO SML provided hard working laborers. They did not waste my time. From when they showed up to when the job was completed, they stayed focused on their job to get us packed and unpacked end to end. They did both ends within a 2hr minimum so that we would not have to pay the extra hourly rate. They were all respectful and polite and treated our furniture with respect. I used them at the front end and was very pleased, so at the other end I chose SML and was not disappointed.

Move size: 4+ Bedroom Home Service cost: $1057