Simple Moving Labor

Hired SML to find movers weeks in advance of our move. There were never able to "find" loading assistance in our area so they claimed they could only assist with unloading. We accepted and spoke with them several times to confirm availaibilty andnthe dates/times that we would need the unload. They assured us several times that we were confirmed. We independently called the first local movers in our area for load assist and they were avaialble and were cheaper than SML.

Day of our move we are waiting for our unlosders thay SML was supposed to provide. Their arrival was set for 3 pm and were had to pay for a 2 hr minimim inload time. By 3:45 we had nit heard from anyone so we start calling SML. SML claims that they would ahve to call their dispatch to find outbwhere the crew is. By 4:45 they call us back to tell us that their crew cancelled. The offered to get us another crew by 6PM and would "compensate" us for our trouble. We agree as I am a combat disabled veteran and the load/unload would be very difficult for me. Alex with SML tells me that she will call us back once she confirms with the second crew. By 6:20 we have not received a call back so we reach out to SML again, who then tells us that the second crew has also cancelled and there's nothing they can do for us. So sfter sitting and waiting for SML's crew for 3.5 hours, i still had to unload the truck myself. They have yet to return my deposit. I will be sending them an invoice for my lost time, deposit, and my labor.

Move size: 3 Bedroom Home Service cost: $350

Arrived 3 hours late. Took 7 and a half hours to pack the truck (1600 sq ft home) as they are constantly chatting on the phone or with each other (remember you pay by the hour). Only when you walk in the room do they go back to work. Then took 2 and a half hours to to drive the 35 min trip. Stopped for dinner which is fine but then charge you for the time. Got to the house and provided me with their new estimate which was 1k more and refused to unload the truck unless I paid up front which wasted another hour. They did not pack the attic or garage in the old house because they ran out of space even though I sent them photo’s of everything before. When they unpacked they were mishandling our stuff. Do yourself a favor and avoid this place.

Move size: 3 Bedroom Home Service cost: $3000

We needed a truck unloaded in Naples Florida it was very easy to call your company and get someone when we needed them . The two gentlemen who were here to unload our truck we’re on time, they worked quickly and efficiently & were very professional & very nice! We were very very happy with them& the person who scheduled was very helpful.

It was so easy to call your company and get someone to help us and we really needed the help to unload our truck. Five stars from us!

Move size: 2 Bedroom Home Service cost: $111

Avoid this company at all costs - or it will cost you! To start, they showed up late which pushed us outside our reserved elevator time and that cost us our deposit. They only sent 2 guys when they said it was company policy and they would send 3 with an elevator move. This made them very inefficient. They showed up with no moving supplies - dollies, furniture movers, etc. Luckily we had some of our own. They took 4 hours instead of what should have taken 2 because of only having 2 guys and we were charged for this. When I talked with management they only initially offered a $25 discount - they eventually offered an hour off the charges, but this was far from what they cost us. When I said I would be writing a poor review regarding their customer service they didn't seem to care and didn't budge on any more compensation.

Move size: 2 Bedroom Home Service cost: $376

I hired SML to load a rental truck in Florida where everything went great. Had arranged for unload on a Sunday from 2-3pm. No one showed up, no call, no text. I called them and was told they would check and get back to me…they didn’t. I called back, they said they would check with the crew and call me back. The crew wasn’t answering their phone and I was left hanging. Finall after multiple calls and return phone calls I was told the crew was on the way. Still no call or communication from the crew and they never showed. The corporate office finally said they were going to send a different crew but that couldn’t be there until between 5-6pm but corporate office was closing at 5 due to it being a Sunday. This crew didn’t arrive until 7:15 with no call or text to explain they would be late. By this time I had my whole truck off-loaded myself into my garage. The guys were friendly but because I did most of the work they were only at my home for about 30 minutes. Still got charged full price after the terrible service I received. DO NOT USE this company.

Move size: Partial Move Service cost: $650

Simple Moving Labor made my move so miserable ... they canceled the "load" after EVERYTHING - all information - was confirmed. Then they didn't bother to show up to unload in the new city - near their "headquarters. " They are offering NO help. Managers "do not take phone calls" as told to me by a "Service Expert". They charged exorbitant prices for doing nothing. Be forewarned - do not use this company unless you want a miserable move.

Move size: 2 Bedroom Home Service cost: $456

The sml workers were ghetto, rude, unprofessional with a bad attitude. They were very loud and were more interested in their conversation than they were in doing the job. They have no respect for the clients nor their belongings. Also, I was quoted $179 for 2 workers for 2 hours. Upon checking my account not only was the $179 removed, an extra $110 was also taken. I've tried calling many times to no avail. This company is very dishonest and their workers have no training or respect. I will never use their services again and I'll make sure friends and family know not to use them as well.

Move size: 2 Bedroom Home Service cost: $289

We used SML to help us unload a self-move from Texas to Chicago. On the plus side, guys arrived early, unloaded a small apartment's worth of furniture and took it up 3 flights of stairs in the summer heat without complaining. We could not have done it without them. It was easy to arrange the service through our truck rental website, which referred us directly to SML.

Only issue was unavailability of a crew after we had already made and confirmed the arrangements. Apparently mid-August is a very busy time in Chicago. The SML staff worked with us and stayed on top of it until they had found a crew who could help us at the needed time. We did have to pay extra for that, unfortunately, which affected my rating. We also arrived later than the crew because of traffic jams on the freeways when we arrived in town, so there was an extra half-hour charge for that.

Move size: Partial Move Service cost: $530