Simple Moving Labor

We had two excellent helpers for our move. They met us at the storage unit and did an excellent job bringing our boxes and furniture into storage. One of the helpers had had some previous experience and was very helpful in getting the most stuff into the smallest space. They were able to extend their time with us to accommodate our move which was very helpful. They were careful and hard-working and we definitely feel like we got the full value and more for our expenditure.  .

Service cost: $452

Using SML was very easy and convenient. I did a load only and the move ended up taking an hour longer than I originally paid for, but I got a huge discount from Penske, so it ended up not being too bad overall. They did accidentally call me an hour early, but realized their mistake and ultimately showed up on time during the agreed upon window of time. I used professional movers (you have the option of using professional or just "helpers") and they did an excellent job wrapping things and packing the truck. Overall it was a good experience.

Service cost: $289

I have used moving labor before, but in Cincinnati, OH, so I thought I knew what I was in for here.  (Professional, hard working crews).  Instead, I got a hard working crew that incorrectly put the length of time they worked on the form, stating that their manager would fill in the out time, not me.  I disputed that with SML and they did honor my reported time. Then there were the damages.  I provided 2 dozen moving blankets for a small 1 bedroom move.  And yet, my mattress and couch were slid across the loading area floor and dirty.  When I sent photos and a damage request to SML, the response I got was that they weren't responsible.  I'm livid, but just so over even talking with them that I don't want to keep fighting. However, I am sure posting a review here.  Go with another company.  This one isn't worth the hassle.

Service cost: $905

Overall using SML to help unload our truck went well. We hired two professional movers for the minimum 3 hour time limit. They arrived about 20 minutes late. That could be attributed to traffic, but with an hour window to arrive I don't think there is an excuse for lateness. The biggest problem we had was that one of the movers was a woman who was not dressed for moving (leggings, boots and a sparkly top) or capable of lifting our heavy furniture, which was the entire reason we hired the movers to help. I called the help line and the situation was taken care of by sending out someone else to help.

Service cost: $400

I booked this company a week in advance to send 2 men to load a small truck of household items - 5 heavy furniture pieces and lots of boxes. I asked that they arrive at 8am. When it was 9am, I called the company and was told the movers had until 9am to arrive. When they hadn't arrived by 9:04, I was told that "the movers said you changed the time and told them to come later." I said that wasn't true, that in fact, I had just called at 8am to check on where they were, that I did not have the movers' numbers. They called back and said they had looked at the wrong account and had told the movers the wrong time, that they would be there by 10. We called back at 10:08 when no one had arrived and spoke to Emerald Baker for 16 minutes, strive specialist, who said the movers had a personal issue. I asked which was it? They had been given the wrong time or had a personal issue. She said both. She said she was trying to reach them. She called back at 10:33 and asked if they had arrived. After talking for 4 minutes, she said she'd call back in 30 minutes, that she'd try to get a new crew. By that time, my husband and I had staged the whole area for loading. I went and found two men doing yard work and paid them for 20 minutes work to load the real heavy stuff for us. We did the rest. The supervisor called back at 11:12 to say she could get us a new crew. We cancelled them and asked for a refund, which we got. We got on the road much later than planned and were very tired. This company was untrustworthy and undependable, but did refund our money.

Service cost: $285

I used SML before when I first moved to NH and they were outstanding. The move this time was average except for Steve who I thought was good. He seemed to be the spokesman of the two. He was considerate of what I wanted. The other guy was okay, but he didn't seem to me to be using his head when it came to stacking my boxes. He put a crushed box underneath a couple of others. I hesitated at first on trying to move the boxes around while they were trying to do their job, but decided to do it anyway because it didn't make sense putting a crushed box under other boxes. Now some of the crushed boxes it would have been unavoidable, but in this particular case it was common sense. They're supposed to be professional movers, so I expect them to know how to stack boxes. I was told on my first move that helpers just help you lift things and you have to tell them where you want stuff & professional movers are supposed to know how to load the stuff which is why I went with pro-movers. He also kept forgetting that I needed certain boxes up towards the front once we got to the unloading destination so I had to move some of the stuff for him and these boxes were very obvious as to what they were, so it wasn't rocket science. Overall the move was okay; there was nothing that stood out about it. Like I said the first move was outstanding & this one was average, so it all depends on who you get. Will I use them next year when I move? I don't know, I'll have to think about it. I'll certainly be doing more research on it and not just assuming because the Penske site recommends them, that that's who I should go with.
By the way MyMovingReviews.com you need to proofread your text. Exaggerations is not spelled exaggrations. I'm assuming that's the word you meant to use.

Service cost: $563

It looked like this company was the answer to the stress of moving. It was NOT. I did not receive their "terms" until I had made my deposit. Evidently they are not liable for ANYTHING and it was my responsibility to supervise the entire loading of the truck, while their website says they are experienced and insured/bonded. That is clearly not the case. The movers did not use furniture pads though I had more than an adequate supply for them. I had many, many scratches and gouges in my furniture. The steps you have to take to even make a claim is ridiculous, and an effort in futility.

Service cost: $610