Simple Moving Labor

I used SML for moving labor only. The two "pro movers" showed up about 30-60 minutes late. They did call to notify me of this. The movers were two young males, one of which smelled as if he had been out partying the night before. They both appeared to struggle with the planning of how to go about moving the furniture off the truck. I had to coordinate the entire move of furniture into our condo unit. They did not seem to have alot of experience moving this size of truck into a high rise unit. They did not pay close attention to the care needed when moving antique furniture, I.e. hitting door frames, walls, etc. There was minor damage to a couple of pieces (not note worthy for a claim) but still would affect my decision to choose SML again. Lastly, one of the individuals would wander off to talk on his cell phone while we were trying unload the truck. This is very frustrating when I was being charged by the hour. The men were very strong and capable of lifting heavy pieces but just lacked the experience I was expecting when electing the "pro-mover" option.

Service cost: $700

The overall customer service was good. The company seemed will to address my needs as timely as possible. The price was affordable and the sales representatives were respectful and willing to help me figure out how to stay within my budget and get the most benefit. The loaders were polite and understood my need for time efficiency. They had experience on how my items needed to be loaded and tied down. They excepted that some of my items where very precious to me would show extra caution. The loaders answered my questions & concern with respect. They had energetic and happy attitudes. They were patient with me & my family. The loading and even the reloading went well.  .

Service cost: $700

Loading June 30, 2015
Unloading July 03, 2015
 
I was given SMLs info when I booked my Penske truck.  I needed help just to load household items into a truck in Philadelphia.  I booked "Pro" movers becasue the SML attendent on the phone scared me away from "helpers"    On the day of the move I was given an arrival window of 8am-9am.  At 9:05 am the "pro mover" called me on my cell and told me he was given the wrong address and he is 1 hr away.   Have no other option I checked the address with him and waited.   Soon after SML rep calls to make sure they arrived (around 9:15am)  I told her no they haven't, they have the wrong address and will be 45min. longer to get to me.   I asked her if she can refund the $90 they chanrged me for "travel fee" She sternly told me its impossible that they have the wrong address and it takes them 45 min. to get from their office to my location.  I explain that we are already outside of the arrival window and they are late.   She clearly implied that I was making up the address excuse to get a discount.  I told her to call the movers and find out what is going on. She returned my call at 10am (still no movers) and confirmed that the address was wrong, but blamed it on the movers end.   She then would only offer me $30 discount. At 10:30 the "pro movers" arrived.   They had no tools, gloves, or lifting equipment (dolly, furniture cart etc).   One was a young boy who told me he is a cook and is just filling in for a day.  The older man had moving experience but was reluctant to load the truck they way I wanted.   He had his way or no way.  It took them 4 hours to load 1/2 of a 26' truck.   I also booked 2 Pro movers in Phoenix to help unload.  These two were much better.  They atleast had a hand truck but they were far from being "pro".   I would consider them helpers but I was charged $400.   Overall my exeperience with SML is sour.  Yes I got my stuff loaded and unloaded.  But I feel like I was cheated and I wasted my money.  I will surely book elsewhere next time.

Service cost: $800

We recently used this company to move us from Chicago to Florida . We hired Promovers to load the truck and Helpers for the unloading. Both sets of guys at the two locations were there in time and ready to work. The Promovers did an excellent job of utilizing every inch of the truck and carefully wrapped and protected all our furniture. We had zero damage upon arriving in Florida. The Helpers emptied the truck in record time and had all of our items placed in their respective locations in the new house. I had such a great experience with this move I have already hired the company again to help move my parents. Definitely a more cost effective way to move and very professional people. Overall the entire move cost us about $1,600 including the truck and movers, far cheaper than any other professional moving company we priced.

Service cost: $1600

We needed movers to unload our Penske truck rental into a storage unit. It was on a Sunday so could not use helpers only promovers on Sunday. The charge was $346 plus $40 travel fee for 3 hours. The men were young and capable. They had water and I bought more for them as SW Florida is warm in June. They worked hard as basically laborers . My 24 year old grandson was probably older than them and helped keeping it moving in the truck and daughter pointed out where to put things in the storage unit.As it came close to the 3 hours mark they hustled. They were always polite and nice. Three people would have been better.

Service cost: $386