Simple Moving Labor

SML is the way to move!  We received several reminder calls to secure the date and time for our packers to arrive.  The team leader called ahead to be sure we were home.  Two young men arrived on time and ready to load.  Items were secured appropriately and we were consulted any time there was an item which needed special attention - a grandfather clock!  All items arrived to our Texas home, intact without scratches or chips.  Thank you SML!  We will definitely refer this company to our family and friends!

Service cost: $799

The Pro Movers didn't fill the truck to capacity and we didn't receive one complete room of furniture - had to get a storage unit and another moving company to complete their work.  The Pro Movers weren't local people which we were not aware of and if did - would have canceled SML and got local people to do the job.  These Pro Movers were more interested in loading boxes versus the furniture which we needed more and kept informing them to get it on the truck.  After this experience we will not recommend SML to anyone.

Service cost: $300

Hired two pro movers for the minimum three hours to pack the truck,  I drove the truck myself. Pleasant, friendly guys arrived well within the estimated time window. On the plus side, they worked hard on a hot day for the full three hours + one hour more - actually a little MORE than an additional hour, but they didn't charge me for the overrun. With the voucher credit, the price was pretty reasonable. We found some minor damage to an item or two at the other end, but nothing outrageous. Work did seem to slow down a bit during the latter stages, but it WAS a hot day and they'd been at it for 3+ hours, so I couldn't be too upset. I had to finish packing the truck myself, but that wasn't really their fault, as I had some final pieces to pick up at another garage. All in all, a satisfactory, if not mind-blowingly stellar, experience.

Service cost: $350

Hired the helpers for the minimum two hours to unpack the truck. The guys arrived at the start of the estimated time window. They were pleasant and friendly and worked at a good speed. The unloading took a fraction of the time expected. SML contacted me to verify the time and date a few days before the move and then contacted me the day of the move to ensure that their team were on site and everything was going well. They took the care on moving in the fragile and larger items. One of the larger cabinets received a minor scratch, but other than that, everything was perfect. I could not have asked for a better crew to help unload. I would use SML again.

Service cost: $241

I sort of found SML by accident, but what a great accident it was.  At both ends of the move their folks showed up on time in my opinion.  At the GA end they analogized for being late when they arrived 10 minutes past the 1 PM start, but explained that their instructions were a bit off.  I said no problem, I sort of allowed for 1pm +/- 15 minutes or so.  At the VA end they were 45 minutes early but said they got there early because they were not sure how long it would take them.  They also said if we were not ready they would be glad to come back closer to the 9 am start time.  I said no, if they were  ready we were ready, besides if we start now, we can beat some of the heat.  So we did.  In both cases they were pleasant, professional and carrying.  They treated our things as if they were theirs.  They completed the loading and unloading in just a little over an hour on each end.
I would highly recommend SML to any one that needs what they provide.

Service cost: $500

There was only one broken item, the glass on a a large picture, and it is easily repairable. However, The helpers filled in the work form for an additional 4 hours that they did not work and told my son to sign it while I was dropping my husband at work. Specifically, they told him they had to drive to our house to unload the truck and they always get 4 hours pay for driving.  They worked exactly 2 hours, 9 minutes, not 6 hours! The company was only willing to credit me 1 hour at $72.00 and as such I had an additional 3 hours at $72.00 per hour (total of $216.00) stolen from me. I suggest hiring professionals after you personally check their references. Oh, and do not give out your credit/debit/checking information in advance. This is how they take advantage of you.

Service cost: $216

The California crew did a good job of packing with two exceptions -- didn't use the wrap I got them to wrap the furniture or seat cushions (I should have insisted rather than just point out it was available); seat cushions were dirty at the end of the moved; placement of a lampshade and dining room chair (next to outdoor furniture) damaged the lampshade and scratched a chair.  Neither item is a big deal.
The Ohio crew showed up 1/2 hour early and did a stellar unload and delivery job.
No one is perfect; I would use SML again if/when the need arises.

Service cost: $900

These guys are crooks. They damaged some of my furniture so badly that it is no longer usable. They use the apparent "industry standard" policy of only awarding damages at .60 per pound. I received $269.40 for $2000 worth of damage. Additionally, their "helpers" are not insured, nor does the company cover anything in transit. Apparently, today's moving companies can treat your stuff any way they want with no accountability, and at outrageous prices.

Service cost: $700

Company was excellent to work with from beginning to end. We had to change the date then the time of the move and it couldn't have been easier. Customer service reps were very nice and knowledgeable and the movers were very courteous and professional. We moved from NY to VA and only used SML on the unloading side so can only review the unloading process. We will definitely go with them again when the time comes. The move did take longer than quoted but we're still happy with their work.

Service cost: $898

SML was great to work with. Their follow up was excellent and they worked with me through an emergency that delayed my arrival time. The pickup laborers were excellent. They loaded the truck perfectly and we did not have to do a thing. My only problem was the laborers at delivery were lazy and extremely slow. The truck was loaded in 4 hours and it took 14 hours to unload. All my relatives ended up unloading the majority of the truck. For example my sister in law brought in a hand truck stacked past the top and the mover brought one dining room chair. SML as a company is great and I would recommend them but ask for reviews of the labor.

Service cost: $900